ClickUp - Don't believe the marketing or the hype
Overall Satisfaction with ClickUp
I needed a rapid replacement for project requests and problem ticket management for my software dev department. We had a prior system die on us all of a sudden and switched to ClickUp. We run a high volume of requests that are worked on by about a dozen staff. ClickUp is used to manage all the requirements and activity and also request intake.
Pros
- it has several integrations
- it can do custom automations
- it has a fairly robust API interface
Cons
- ClickUp support is useless and awful
- The UI changes often and usually focused on silly or pretty things, but not critical or major functional corrections or enhancements
- The data is hit or miss. Tasks report the incorrect status, values in fields randomly are missing from time to time, users sometimes disappear, lists are not in alphabetical order (meanwhile the support and dev contacts at ClickUp maintain that they are - even in the face of screenshots wherein they are not)
- software has greatly assisted in our need to manage requests - at a basic level
- however we have spent too much time fighting with the system and the support team, that we have a running joke that our team is ClickUp's QA and beta-testing team
- having to devise work-arounds and deal with intermittent bad or missing data, elementary-level UI failures, and the like has actually made our lives harder
In theory, ClickUp would be facilitate better collaboration within our department and also without. However, in practice, the challenges with the software - and the limits of the functionality without being at the top-tier fee level - there really is the sense of almost collaboration enhancement, but you are left with a feeling of just missing out on something great.
As previously stated, ClickUp tries to do everything and ends up doing almost nothing very well. We put some effort into trying to lean into the tool for this kind of use, but it just never came together - via bumping into a roadblock of some kind or other at most turns.
Bugzilla was our old tool. It was VERY dated from a UI point-of-view. And it did not try to do everything under the Sun - it stuck to what it was intended to do and it did it pretty well. It wasn't a 10 outta 10 product, but we didn't have to fight with it constantly. Whatever it was supposed to do, it did well. ClickUp tries to do everything and doesn't succeed most of the time.
Do you think ClickUp delivers good value for the price?
No
Are you happy with ClickUp's feature set?
No
Did ClickUp live up to sales and marketing promises?
No
Did implementation of ClickUp go as expected?
No
Would you buy ClickUp again?
No
ClickUp Feature Ratings
ClickUp Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |
No. Not sure it was an option, but had no budget for more expense level anyway. Also, shouldn't need premium support to use a properly built piece of software.
Yes - No...no...and no. But they sent me unicorn and rainbow emojis, so I think they think they did great.
No, I most certainly can not, as they have not once provided even successful or satisfactory support, let alone exceptional support - again, unless you ask them, in which case I am certain they believe they've done an amazing job every time.
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