Amazon Connect after 3 years of use for voice and WhatsApp
We started using Amazon Connect for voice 3 years ago, through an IVR with different flows, some of them with automations integrated with …
Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or…
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |