Overview
What is Alemba Service Manager?
The former VMware Service Manager was an ITSM option from VMware. VMware stopped supporting SM in 2017 and transferred support to VMware partner Alemba. The product is presently supported by Alemba, as Alemba Service Manager.
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Product Details
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What is Alemba Service Manager?
Alemba Service Manager is a cloud-based ITSM solution designed to automate the management of IT services. Aimed at large to mid-sized businesses, it offers a suite of tools for handling of IT workflows, service requests, and infrastructure management. The platform caters to industries such as Healthcare, Education, Finance, and Government, where robust IT support is crucial.
Alemba Service Manager ITSM includes Incident Management, helping to quickly resolve IT issues; Problem Management, identifying and addressing the root causes of recurring incidents; and Change Management, ensuring controlled implementation of IT changes. The service catalogue allows users to request IT services easily and access a knowledge base supporting self-service.
Alemba Service Manager offers automation capabilities and integration options, supporting 18 ITIL processes. Its analytics tools offer insights into IT performance.
Alemba Service Manager ITSM includes Incident Management, helping to quickly resolve IT issues; Problem Management, identifying and addressing the root causes of recurring incidents; and Change Management, ensuring controlled implementation of IT changes. The service catalogue allows users to request IT services easily and access a knowledge base supporting self-service.
Alemba Service Manager offers automation capabilities and integration options, supporting 18 ITIL processes. Its analytics tools offer insights into IT performance.
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Alemba Service Manager Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |