Overview
What is Amazon Chime?
Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.
Great Interview Tool!!
Amazon Chime Review
Amazon Chime - secure platform for audio video conferencing with pay-per-use pricing
Amazon Chime - a skype for business alternative for Amazon users
Not so user friendly but Cost effective solution
Amazon Chime - Perfect, except by update process
Clunky User Design, Screen Sharing Options Can Be Better
Great application for collaborating
Amazon Chime Review
Great product features and reliability
Amazon Chime'd my interest
Reinvent Conference Calling with Chime
Chime In
Teleconferencing Made easy
- Amazon Chime was included in the Vonage Business package we subscribed to. We are still new to this program and still learning its …
Popular Features
- High quality audio (26)10.0100%
- Meeting initiation (24)10.0100%
- Desktop sharing (25)10.0100%
- High quality video (26)10.0100%
Reviewer Pros & Cons
Pricing
Business Calling - Inbound
$0.002216
Business Calling - Phone Numbers
$1
Meetings - Pro
$3
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Transform your contact center with Conversational AI and Real-time Call Analytics
Working Together, Simplified with Amazon Chime - 2017 AWS Online Tech Talks
Amazon Chime - First Look
Amazon Chime Demo
Introducing Amazon Chime Meetings App for Slack
Building Real-Time Audio and Video Calling in Your Applications with the Amazon Chime SDK
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 10High quality audio(26) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 10High quality video(26) Ratings
High quality video connection is consistently available, with few or no interruptions.
- 10Low bandwidth requirements(21) Ratings
Software is optimized so that meetings do not require a huge amount of bandwidth.
- 10Mobile support(21) Ratings
Attendees can access meetings/webinars from mobile devices.
Screen Sharing
Features related to remote screen sharing capabilities.
- 10Desktop sharing(25) Ratings
Presenters can remotely share a view of their desktop with attendees.
- 8.3Whiteboards(11) Ratings
Presenters or attendees can share notes or annotations they’ve made on a whiteboard/meeting space within the web conferencing UI.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 10Calendar integration(22) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 10Meeting initiation(24) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 8.3Integrates with social media(9) Ratings
Integrates with social media sites like Twitter and LinkedIn to promote meetings and webinars.
- 10Record meetings / events(23) Ratings
Meetings and webinars can be recorded for playback.
- 10Slideshows(21) Ratings
Presenters can present slideshows during the meeting within the web conferencing platform.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 10Live chat(22) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
- 10Audience polling(10) Ratings
Presenters can ask for audience input.
- 10Q&A(12) Ratings
Attendees can ask questions during the presentation.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 10User authentication(18) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 10Participant roles & permissions(21) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
- 10Confidential attendee list(16) Ratings
Presenters, moderators, or admins can see a confidential list of attendees that is not visible to all attendees.
VoIP system collaboration
Team collaboration via cloud phone system
- 10Video conferencing(1) Ratings
Built-in video conferencing capabilities
- 10Audio conferencing(1) Ratings
Audio conferencing credentials for all on the system.
- 10Video screen sharing(1) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 10Instant messaging(1) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Product Details
- About
- Tech Details
- FAQs
What is Amazon Chime?
Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.
As part of Amazon Chime, Amazon Chime Voice Connector is a service that carries voice traffic over the internet and scales to meet capacity needs. This allows users to eliminate fixed telephone network costs and simplify their voice network administration by transitioning it to the AWS Cloud.
Key Features
Amazon Chime call me: With Amazon Chime call me, users simply enter their
phone number in the web application and answer the incoming call to join a
meeting.
Join Meetings with Alexa: Users can simply say “Alexa, start my meeting”, and Alexa gets the meeting started using Alexa for Business’s functionality with Amazon Chime.
Incoming Web Hooks: Developers can configure their applications to use incoming webhooks to post messages into Amazon Chime chat rooms.
Chat Bots: Users can create custom chat bots in chat rooms. Participants can interact directly with chat bots to provide access to corporate applications and information, and to automate common tasks.
Switch Between Devices: From the Chime application, users can switch active calls between mobile and desktop devices without interrupting the conversation.
Amazon Chime Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(72)Attribute Ratings
Reviews
(1-25 of 27)Amazon Chime is a Great Software
- Chat Features
- Calling a coworker
- Meetings
- Screen Sharing
- Just keep adding features
- Keep improving options
- Allow for more than one connection for standard user
Great Interview Tool!!
There are about 100 employees in my department and the good thing of amazon chime is it can allow 250 people in the meeting so all the employees can join at once if needed. We record all the meetings and audio quality is good.
We join the meeting with just a simple click which is pretty easy.
Also, the best thing of chime is it's compatible with slack. W also use slack for meetings and chat and through Slack we can host the chime meetings.
- Video calling
- Audio is good
- Very fast
- User friendly.
- Graphical interface.
- Try to make it more user friendly.
- User interface.
Also amazon employees use it for daily chats and work messages.
I would definitely like to recommend Amazon chime for all the amazon interviews. Its desktop application is pretty easy to set up and it's basic so any layman can understand how to use it.
Amazon Chime Review
- It is a cost effective solution for your daily meetings.
- Easy User interface
- Its new in the market and less people know about it so its difficult for a new user to logged into it for the first time
- Noise suppression and Background blur
- Screen share and IM chat
- Audio and video quality
- Collaboration on chat and file sharing of up to 50MB
- Separate chat rooms and you can add a chat bot in a chat room
- User interface look and feel can be improved
- Live captioning
- Transcripts for recording meetings can be generated
- More emoji could be added
- Spinning up an instant meeting
- Integration with existing amazon accounts
- Does not require a paid subscription for external parties to join meetings
- Interface is very basic but simple
- There are many other products providing similar functionality with more features
Not so user friendly but Cost effective solution
- Cost effective
- Easy integration with other calendar like Gmail
- Setup is easy
- No need to download desktop application
- Mobile app is available
- Not user friendly .Some options are confusing sometimes.
- Look and feel is not so catchy
- Only basic features are available in web version
Amazon Chime - Perfect, except by update process
- Audio/video settings
- Mute other people
- Schedule management
- Constantly being updated
- Need to be opened to start/complete the update process
- It opens the main window over others, to update
Clunky User Design, Screen Sharing Options Can Be Better
- Sound quality.
- Screen sharing.
- Lagging video.
- Bad UX design.
Great application for collaborating
- Scheduling meeting effortlessly
- Integrates well with calendar
- great tool for collaboration
- support on different browsers
- takes a bit to load
- Screen sharing sometimes lag
Amazon Chime Review
- Chat tools, video calls, on spot meeting invite[s] easy to create and use.
- Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
- UI is clean and easy to navigate around Amazon Chime.
- Ability to invite outside guests easily using Amazon Chime without any issues.
- No easy way to sync up with Google calendar using Amazon Chime, a user would need to click on the google calendar link and then copy the Amazon Chime link to be able to sync up.
- Ability to have on-screen live captioning, that would be great.
- [The] ability to create Polls and video calls do not have the ability to blur background images and or create custom background images.
Great product features and reliability
- Connectivity reliability was a key buying factor for my organization.
- We integrated Amazon Chime with our CRM making the call and recording process seamless for all of our sales reps.
- Implementation across our organization was a quick turnaround due to good customer service from the supplier.
- I'd like to see more sentiment analysis around the conversation between the salesperson and the prospect. This would make great for coaching opportunities after the call to make our sales reps better.
- In a few instances, members of our sales team had issues with sharing call recording links with their prospects. Our product team came to the conclusion it was coming from the Amazon Chime end.
Amazon Chime'd my interest
- Share screen
- Video
- Audio
- Live captioning would be nice.
- Participation tools such as polls.
- The basic user interface makes it feel like it's lacking in technology.
Reinvent Conference Calling with Chime
- Pay for only what is used. No long term contracts or upfront payments, comes with a basic feature also which is free of charge which was used in initial testing phases.
- Unlimited person to person connects—screen share, call, file share, remote control.
- Tight security management, user control, and admin reporting.
- Integration with Okta for MFA.
- Not many, pricing is something that is complex to understand as it has different prices for different types of features.
Chime In
- Recording meetings.
- Ease to join and listen to the meeting.
- Only the host can record the meeting.
- Some features are hard to enable.
Teleconferencing Made easy
- Amazon Chime was included in the Vonage Business package we subscribed to. We are still new to this program and still learning its capabilities. The fact that we can jump to and instant video conference, we can have private teleconferences outside of a group conference, we can text or email others outside of the call group while on a conference call and much more.
- (Amazon Chime should not be confused with the banging app chime.com as they are not related in any way. )
- There is nothing complicated about this app. You don't have to search for a logon telephone number or code. You generate that in real-time and invite the participants to the meeting. Once you "invite" a contact, they are in your contact list.
- The speed at which you can set up a teleconference is one of its best features.
- Adding people to the conference call is a breeze.
- Importing a contact list would be a great feature.
Great Alternative to Other Conferencing Software
- I have used Amazon Chime as a basic conferencing app. Initially, we used it as a pay per use option to test it out. We liked this approach because we were able to pay for the options that we wanted to test without making a considerable commitment ahead of time. We loved the results so much that we went to using it full time.
- While we use it between departments, the primary purpose of this app is used for external communications with clients. We like to use the video features; however, we have found it useful for even voice conversations. What we like best about the software is that it is simple. We also like the fact that we can integrate Amazon Chime with other pieces of software. Currently, we were able to install the Amazon Chime plugin into the Slack app and have enjoyed a great deal of success with it.
- While we have not made a move yet but we are exploring the idea of moving all of our telephony options to Amazon Chime to run through AWS. The only challenge that we have faced was that early on, we seemed to see a lot of lag in the video, and the quality was poor. We soon discovered that the issues were actually on our end and had nothing to do with Amazon Chime itself.
- Amazon Chime has an easy to use interface that is not as clutter as some other conferencing apps.
- Amazon Chime can integrate with different software such a Slack, which makes it easy to make to stay in one tool while I am working.
- It does not have wide adoption yet so outside customers are unsure about about it.
A web conferencing tool that is easy to use
- Easy to use--it is easy to train people on the functionality required to host conference calls or webinars.
- Reliable.
- I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Amazon Chime is great!
- The screen sharing aspect of Chime is very useful when attempting to demonstrate functionality to our remote users.
- Using Chime as an instant messaging app between our workforce is extremely helpful.
- It is quite simple to send an invite and have Outlook manage the appointment. Then Chime automatically calls you when the appointment is about to start.
- Most organizations seem to use different applications and Chime isn't one of the major players yet. Therefore, it is difficult using it across companies.
- The application seems a little "heavy" when using video. Maybe a little redesign might help.
- The contact list should be integrated into Outlook.
A Easy Way to Chat
- Quick Response
- Shows Availability
- Constant Updates
- Sometimes it's a little too basic and simple
- I've come across multiple times where notifications won't go away even after viewing all unread messages
- Requires a lot of updates
Let me Chime in!
- Very simple custom URL for easy sharing. No long dial in, participant codes, international numbers.
- No software to download for either party, probably the best reason to switch. People hate when you invite them to a meeting and then you first have to download the software. Many companies block their employees from downloading outside software.
- Manage Team. It is very easy to manage the users on your account, add, delete. This is a huge time saver.
- I believe that Chime could have an easier interface. It certainly can be more intuitive when navigating around the software. Can be fixed by a simple call to action like Start, End here is my number and URL.
- Customer service is a bit of a crapshoot. Some of the people at Amazon are wonderful, others treat you like your a two-year-old navigating a computer for the first time. I just need simple answers to simple questions.
- Marketing. No one knows about Amazon Chime so when you send someone an invite, they always question it to make sure I didn't send them an incorrect URL.
Amazon Chime. Industry Leading Name.. Product Potential!
- The one thing Amazon Chime has going for it is it is backed by its top tier web services platform. Amazon Chime may not have the market share yet, but it has the visibility and commitment from its development teams to be a mainstay in conferencing for the foreseeable future.
- Amazon Chime offered a very easy to use interface that is friendly not only through the desktop application but the web and mobile interfaces.
- Amazon Chime offers a variety of ways to allow first-time users to join meetings. Either through standard invites and meeting ID's etc. It is easy to get new people, customers or first time/one time users involved, collaborating and contributing.
- Amazon Chime does have a feature to chat within the conference room with the audience but does not offer the function to select a specific user and private chat them. This could pose some issues when trying to ask questions to the presenter but not wanting it to be public. If this function exists, it's not easily identified.
- It would be very beneficial for Amazon Chime to be an industry leader in allowing cross-platform integration without full software downloads. It would be nice to be able to see one of these major companies allow to join through any platform such as Microsoft Teams, Slack, WebEx etc.
- Amazon Chime could afford to develop some additional plugins to allow users to quickly escalate into a conference. Such as Teams plugin or connector, Microsoft Outlook or even apple!
Chime-ing in on Chime
- Audio and video quality is very good
- Easy to sign on and start conversations, other tools I've used sometimes can be confusing or don't always work properly.
- Sometimes people are confused because they don't necessarily know or understand what Amazon Chime is because they haven't heard of it. However, they trust the "Amazon" brand, so once they click and sign in, things are fine.
AWS Chime has the right sound
- Cost-effective
- Easy to set up
- Easy to use
- Needs voicemail
- Easier deployment for customers who need to include their AD
Amazon Chime Is Not User Friendly And I Don't Recommend It
- One of the few things that Amazon Chime does well is scheduling calls with Gmail. It's pretty easy to do.
- Another thing Amazon Chime does will is basic functions like muting and unmuting the mic and screensharing.
- Amazon Chime is not user friendly. People who we have meetings with who have never used Amazon Chime regularly have difficulty connecting to the call, especially if the call is international.
- You have to download Amazon Chime to share your screen. When we need our prospects to share their screen for a product training, asking them to download a meeting software is awkward and not smooth.
Go Chime!!
- Team meetings, internally and externally.
- Collaborations of product releases
- Troubleshooting when needed.
- It should allow remote control.