Name: AppleCare for Enterprise
Rating: 7 (1 reviews)
Author: Apple

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Functional Testing

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Data Extraction

File Sharing

Policy Management

Privacy Policy Generators

Statistical Analysis

Enterprise

Accounting

Accounts Payable

Crypto Tax

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Business Internet Service Providers (ISPs)

Cloud Storage

Configuration Management

Consulting and Advisory Services

Data Analytics  and BI Services

Embedded Business Intelligence (BI)

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

IoT Device Management

Managed Public Cloud Infrastructure

Network Performance Monitoring

Secure Email Gateway

Sensitive Data Discovery

System Monitoring

Technology Scouting Software

Tower Servers

Web Portal

Website Hosting

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Audio Editing

Content Management

Email Marketing

Headless CMS

Marketing Automation

Press Release Management

Product Intelligence

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Quote to Cash

Sales Enablement

eCommerce Analytics

Sales

Cloud Access Security Brokers

Secure Access Service Edge (SASE)

Security

Commercial Drone

Direct Secure Messaging

Geographic Information

Medical Billing

Oil and Gas

Vertical-Specific

root

Overview

Pricing

ProductDemos

Features

ProductDetails

Comparisons

ReviewsAndRatings

ConnectWise Integrated Expert Services

ConnectWise

CompuCom IT Staffing Solutions (eXcell)

CompuCom Systems

American Help Desk

BlackPoint-IT Services

BlackPoint IT

Dell Service Desk Outsourcing

Dell Technologies

HPE Pointnext Tech Care

Hewlett Packard Enterprise

Randstad End-User Services

Randstad Technologies

Wipro Service Desk Outsourcing

Wipro

31West Global Services

AppleCare for Enterprise includes priority onsite service and 24/7 support help keep end users up and running, offering coverage for every Mac, Apple Studio Display, iPhone, and iPad. AppleCare for Enterprise includes flexible service options, priority onsite services, and as fast as next-business-day device repair or replacement.

AppleCare for Enterprise

Service Desk Outsourcing Companies provide help desk, ITIL / ITSM and customer support services.

Service Desk Outsourcing

Education Management

Likelihood to Recommend

Apple

Reviews

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Microsoft 365

mmhmm

We use AppleCare for Enterprise to suppliment our repair offerings. As a school, we see damaged devices almost on a daily basis. AppleCare for Enterprise allows us to book a technician to come onsite as early as the next business day. This means that our students Get their devices back sooner.

Product Usage

Pros and Cons

Speed of service
Ease of booking
Knowledge of support

Things done well

Phone support
Part delays
No reason repairs

Things done poorly

AppleCare for Enterprise is probably better suited for a large scale business. As a school, we lies the repair speed and phone support. But other inclusions like the no reason repairs for 4% or Mac and 10% or iOS just isn’t worth it. In the amounts of devices that we are buying, this is a small number and won’t help in any way. But in business case where you have staff that look after their devices, then this would be appropriate.

Positive - repair turn around.
Positive - repair booking process is quick.
Negative - part delays.

Return on Investment

We use other repair and warranty options from our partner vendors. But AppleCare for Enterprise allows a faster turnaround. Our vendors have us ship devices to them for repair so our turn around time is longer. AppleCare for Enterprise can be repaired onsite and most of the time, next business day. This allows us to get the device back to the staff member or student faster.

Alternatives

Other Software Used

AppleCare for Enterprise 2024-03-25 16:13:18

AppleCare for Enterprise

Overview

What is AppleCare for Enterprise?

AppleCare for Enterprise - a solid option for Apple Support

Reviewer Pros & Cons

Service Offering Details