Overview
What is BIGContacts?
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
Eliminates the busywork from daily operations
Customizable to a great extent
Customer relationship management simplified
Saving hours with automation
Customizable all the way!
Efficient CRM for sales pipeline management
Effortless reporting & analytics
An Incomparable Task Management System
A CRM that exceeds expectations
One of the Most Intuitive CRM Tools Available
Popular Features
- Customer data management / contact management (7)9.898%
- Integration with email client (e.g., Outlook or Gmail) (7)9.595%
- Workflow management (7)9.595%
- Opportunity management (7)9.595%
Pricing
Business Plan
$9.99
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $9.99 per month per user
Features
Sales Force Automation
This is the technique of using software to automate certain sales-related tasks.
- 9.8Customer data management / contact management(7) Ratings
The software acts as a single source for all customer data and enables users to access that data efficiently.
- 9.5Workflow management(7) Ratings
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
- 9.4Territory management(6) Ratings
Users can defines salesperson territories based on customer or market characteristics.
- 9.5Opportunity management(7) Ratings
Users can track deals and create quotes.
- 9.5Integration with email client (e.g., Outlook or Gmail)(7) Ratings
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
- 9.6Contract management(7) Ratings
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
- 9.7Quote & order management(6) Ratings
Users can create, process and fulfill price quotations and sales transactions.
- 9.7Interaction tracking(5) Ratings
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
- 9.7Channel / partner relationship management(5) Ratings
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.
Customer Service & Support
This component of CRM software automates help desk, call center and field service management.
- 9.8Case management(6) Ratings
This includes incident/ticket creation, routing, escalation, and resolution.
- 9.5Call center management(6) Ratings
This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.
- 9.8Help desk management(6) Ratings
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Marketing Automation
This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.
- 9.7Lead management(6) Ratings
This includes lead generation, scoring, qualification, routing, and nurturing.
- 9.3Email marketing(6) Ratings
This involves the ability to send mass email to groups of people based on particular qualifications.
CRM Project Management
This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.
- 10Task management(6) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 9.8Billing and invoicing management(6) Ratings
This includes automated invoice creation and billing.
- 9.9Reporting(6) Ratings
Software provides a broad range of standard and the ability to build custom reports.
CRM Reporting & Analytics
Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.
- 9.3Forecasting(4) Ratings
The software helps users accurately forecast sales based on volume and conversion metrics.
- 9.6Pipeline visualization(4) Ratings
Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.
- 9.7Customizable reports(4) Ratings
Users can create reports and dashboards unique to their needs.
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- 10Custom fields(4) Ratings
Users can create custom fields to store additional information on standard and custom objects.
- 9.4Custom objects(4) Ratings
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
- 9Scripting environment(4) Ratings
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
- 8.7API for custom integration(4) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 9.5Single sign-on capability(3) Ratings
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
- 10Role-based user permissions(3) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Social CRM
This component of CRM software helps companies leverage social media in engaging with customers.
- 10Social data(3) Ratings
The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.
- 9.5Social engagement(3) Ratings
The software can facilitate and track engagement with customers via social channels.
Integrations with 3rd-party Software
This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.
- 8.5Marketing automation(3) Ratings
The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.
- 9.5Compensation management(3) Ratings
The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.
Platform
- 9.5Mobile access(3) Ratings
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is BIGContacts?
BIGContacts Competitors
BIGContacts Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(14)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users of the CRM application have praised its ease of use and affordability, making it an attractive option for businesses of all sizes. The tool's integration capabilities with third-party applications have allowed for seamless collaboration and streamlined workflows. According to user experiences, the ability to customize various modules within the CRM application has been valuable in tailoring the software to meet specific business needs.
One key use case highlighted by users is the automation and personalization of marketing campaigns. By leveraging the CRM application, businesses have been able to automate their marketing efforts and deliver highly personalized experiences to customers. This has resulted in improved customer satisfaction and reduced churn rates.
The CRM application has also proven to be a valuable asset for sales teams. Users have reported that the tool's automation features have enabled them to automate follow-ups with prospects, saving time and ensuring no leads slip through the cracks. Additionally, the mobile version of the CRM application allows sales executives to access important details, log information, and prepare for meetings on the go.
The reporting capabilities of the CRM application have garnered positive feedback as well. Users appreciate the in-depth reports that provide better visibility into business processes, enabling them to make informed decisions. From customizable reports and dashboards to advanced filtering options, users can generate actionable insights tailored to their specific needs.
Overall, users find that the CRM application addresses key pain points such as manual data entry, repetitive tasks, and lack of visibility into business processes. It offers a comprehensive solution that enables businesses to improve their bottom line through automation, personalization, and better decision-making based on detailed reports and analytics.
Detailed Reports and Analytics: Many users appreciated the comprehensive reports and analytics provided by BigContacts, allowing them to track the performance of email campaigns and make data-driven decisions. This pro was mentioned by several reviewers.
CRM Task Management: The CRM task management feature of BigContacts was found to be beneficial by users as it offered better visibility into business processes through in-depth reports. This functionality allowed users to gain insights and understand task performance, making it easier to monitor and analyze their tasks. Some reviewers mentioned this as a positive aspect of the tool.
Custom Triggers for Email Delivery: Users found the ability to create custom triggers for delivering emails to be a helpful feature of BigContacts. This flexibility and control in automating email communications allowed users to streamline their workflows and improve efficiency. Several reviewers mentioned this pro when discussing their experience with the tool.
Mobile Performance: Some users have mentioned that the mobile version of the software needs improvement in terms of performance. They feel that it is not as fast or efficient as they would like it to be.
Lack of Mobile App: Several reviewers have expressed a desire for a mobile app for BIGContacts, as currently there is no mobile app available. This limits their ability to access and manage their contacts on-the-go.
Difficulty with Contact Lookup: Users have found it difficult to look up contacts in BIGContacts and have suggested that this process could be made easier. They feel that the current method of searching for contacts is not user-friendly and could use some improvements.
Users of BigContacts commonly recommend the following:
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Take advantage of the impressive customer support. Many users have praised BigContacts for its exceptional customer support, finding it responsive and helpful in resolving any issues or concerns.
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Consider the cost-effective nature of BigContacts. Users highlight its affordability, emphasizing that it offers good value for money.
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Give BigContacts a try due to its ease of use. Reviewers often suggest trying out BigContacts because it is easy to navigate and use, even for those without extensive technical expertise or resources.
Attribute Ratings
Reviews
(1-10 of 10)Eliminates the busywork from daily operations
- easy to track the performance of email campaigns with the help of detailed reports and analytics
- BigContacts also allows us to define custom triggers for delivering emails
- The mobile version requires improved performance
Customizable to a great extent
- Customizable reports and dashboards
- Workflow according to business needs
- The speed of the tool can be below par at times.
Customer relationship management simplified
- CRM
- Contact mangegment
- Task mangement
Saving hours with automation
- Easy to handle tool
- More advanced search features would be a great add-on for BigContacts.
Customizable all the way!
- Easily customizable
- The tool offers excellent value for its price, and there is no major drawback to using it.
Efficient CRM for sales pipeline management
- CRM
- Task Management
- They dont have mobile app
Effortless reporting & analytics
- BIGContacts CRM has provided us with better visibility into our business process with in-depth reports.
- We can choose from a range of pre-designed templates or use advanced filters for creating these reports.
- Moreover, it's easy to save these filters for the future or export these reports.
- We would like to see a way to automatically score and route incoming leads.
An Incomparable Task Management System
- The search feature of the tool has scope for being more intuitive.
- Creating recurring tasks
- 360° view of contact details
- Scheduling tasks directly
- Taking notes
A CRM that exceeds expectations
- Shared Calendar
- Pipeline Management
- Excellent customer support
- The reporting feature of BIGContacts can be made more user-friendly.
- The speed of the tool is sometimes below par, but it is improving with time.
One of the Most Intuitive CRM Tools Available
- Custom data fields
- Easy to use
- Automation
- Reporting & analytics
- Email and letter templates
- There have been some issues with the speed of the software after the upgrade.
- Looking up contacts could be made easier.