Overview
What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
Couldn't be happier!
One of the better media monitoring products in the marketplace
Cision Communications Cloud Keeps Skies Sunny
The best media database software there is, but room for improvement in other offerings
Easy to use, and has what we need!
PR Simplicity with Great Reach!
[In my opinion,] Cision is becoming too expensive compared to competitors.
Cision Communications Cloud is great, but needs better podcast information.
Cision Communications Cloud: Perfect for Start-up Visibility
Cision Communications Cloud makes it easy to connect with journalists nationwide!
Media Release Made Easy!
More effective, centralized and streamlined communications.
Cision Communications Cloud: An Easy-To-Use and Helpful Solution for PR Measurement
Cision Communications Cloud is the Right Choice
Cision Communications Cloud Review
Awards
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Pricing
What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Cision Communications Cloud?
Cision Communications Cloud® empowers communicators with tools that help them reach the right audiences, deliver impactful results across traditional, digital and social media, and track a brand in one integrated solution. Automated analysis helps users report and translate campaigns into insights.
Cision Communications Cloud Features
- Supported: Media Monitoring and Analytics
- Supported: Media Relationship Management
- Supported: Social Listening
Cision Communications Cloud Screenshots
Cision Communications Cloud Videos
Cision Communications Cloud Competitors
Cision Communications Cloud Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(468)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have praised its ability to streamline communication within teams, making it easier for members to collaborate and share information. Reviewers have also noted its effectiveness in project management, with the product providing a centralized platform for planning, tracking progress, and assigning tasks. Additionally, users have found value in its functionality for customer relationship management, allowing them to keep track of interactions and effectively manage their customer base. Overall, the product has proven to be a valuable tool for enhancing productivity and improving efficiency across various industries and professional environments.
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Easy-to-use and Intuitive User Interface: Users have found the user interface of Cision PR Software to be easy-to-use, intuitive, and not overwhelming. They appreciate the well-designed and user-friendly interface of Cision Communications Cloud.
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Exceptional Reporting Capabilities: Users highly praise the exceptional reporting capabilities of Cision Communications Cloud. They find the platform's reporting features to be interactive, detailed, and customizable. Many users value how these reports help them quantify the impact of media on their business and gain insights into trends. Additionally, users appreciate the media tracking capability of Cision as it aids in measuring PR results.
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Effective Search Functionality: Users find the search function in Cision to be helpful and excellent for quickly obtaining high-level information or metrics about a publication. The detailed database of contacts in Cision is also highly valued by users who find it useful for identifying reporters and influencers. Moreover, they highlight that the new edition of the media building interface is easy to use.
User Interface: Many users have found the user interface to be confusing, clunky, and not intuitive, making tasks difficult and cumbersome to navigate. These issues have been mentioned by multiple reviewers.
Search Tools: Some users have experienced issues with the search tools, which sometimes fail to pick up all the coverage or include irrelevant content, requiring additional clean-up work. This has been a common frustration among users.
Customer Service: Users have expressed frustration with the customer service/account team, stating that it takes repeated requests to get an answer from them. Multiple users have mentioned difficulties in getting timely responses from customer service representatives.
Users recommend entering into a trial or limited agreement first to test the software's suitability for the company. They suggest leveraging the support team for training and assistance with any questions. Users highly recommend Cision for its usefulness in public relations and media relations, as it is considered the most comprehensive media list monitoring software available, providing accurate and up-to-date contact information. Overall, Cision is recommended for organizations that require up-to-date media contact information and extensive news coverage, and it can benefit organizations in various capacities. Users advise contacting a representative to receive a thorough explanation of the features and functionalities of Cision. They find Cision very useful for PR purposes and suggest setting aside time to onboard oneself with all the features and functionalities of the platform. Users also suggest comparing Cision against other similar platforms and considering the level of support needed. In summary, users believe Cision is the industry standard and a reliable software option.
Attribute Ratings
- 7Likelihood to Renew17 ratings
- 9.1Availability2 ratings
- 9.1Performance2 ratings
- 7Usability53 ratings
- 9Support Rating192 ratings
- 8Online Training3 ratings
- 10Implementation Rating3 ratings
- 7.3Product Scalability1 rating
- 9.1Vendor pre-sale1 rating
- 9.1Vendor post-sale1 rating
- 7.2Cision Communications Cloud User Experience10 ratings
Reviews
(1-25 of 279)Couldn't be happier!
- Collects media coverage
- Support service
- Check ins
- N/A
- Media list sourcing
- Strong database of stories
- Strong monitoring abilities
- I would like to see more potential "media" contacts for weeklies and rural community papers
- It would be great to have a non-media list of business and community contacts who could potentially receive news releases of interest
There are good tutorials if you get stuck. Also the format of the News and Media Monitoring page is quite easy to figure out and to find what you need, compared with other media monitoring companies (ie. Meltwater) which are not as user friendly.
Cision Communications Cloud Keeps Skies Sunny
- Media monitoring
- Press releases
- Media contact database
- The sorting features are clunky and hard to use
- Media monitoring doesn't seem to catch all
The best media database software there is, but room for improvement in other offerings
- Creating media lists.
- Researching media targets that may exist for new business opportunities or existing clients.
- Reporting results.
- While the content generated through media research is high quality, the interface to get there is often clunky and slow.
- The reporting features are good but not great. The software still misses a lot, and it takes time to comb through to determine what needs to be added manually.
Easy to use, and has what we need!
- Easy to use
- Helpful
- Good customer service
- Price
PR Simplicity with Great Reach!
- Reach - A large list of mediums and new organizations that pick up our press releases.
- Simplicity - Step by step approach to releasing news items with guidance along the way. Things like support with titles to get the best response [is] very helpful.
- Expanded reach in technical niches - We are [an] electrical manufacturing company and our audience [is] quite difficult to [reach]. Cision Communications Cloud does a great job of helping us target.
- Media contacts
- Email distribution
- Tracking campaigns
- For new users, the learning curve is a bit daunting.
- It's not the most user-friendly platform.
- [The] price [could use some improvement]!
- Helps us build curated lists of press contacts
- Builds and stores email distribution templates
- We would love if Cision Communications Cloud provided more robust contact information related to non-traditional media outlets, such as podcasts.
Cision Communications Cloud: Perfect for Start-up Visibility
- [We can] use keywords, topics, and "talked about" words to successfully target appropriate journalists.
- [It makes it] easy to compose personalized outreach to targeted journalists.
- Reporting and evaluation [are] top-notch for our follow-ups.
- Word processing software could be a bit easier to use, other than that, the whole platform is top-notch.
- Their upgraded press release templates and ability [to] pull in an entire, completed release makes the [process] faster and easier, and allows for more graphics, such as company mastheads, [are done well].
- The media tracking offers the ability to find relevant placements across the entire country.
- The journalist database streamlines the process of finding relevant reporters to directly connect [to] on news releases that are relevant to their beats.
- The process of setting up, creating, and distributing a release is seamless, easy to use, and not labor-intensive.
- It would be nice if the option existed to add more than one image as an attachment to a release distribution, particularly when you have multiple headshots of people being referenced.
- Integrating TVEyes was a wonderful touch, but they are missing some of the search flexibilities TVEyes offers on its own.
- Font changes and spacing have some minor issues in the body of press release templates.
Media Release Made Easy!
- Provides follow up to the press release distribution
- Provides guidance and close monitoring prior, during, and after distribution
- Broad reach and effective targeting of press releases
- A more friendly interface so the company could see past press releases and metrics related to them
- A local, bilingual support staff
More effective, centralized and streamlined communications.
- Social Media Monitoring.
- Resource Options - Forums, Q and A etc.
- More information on the front end about the functionality.
- More information at the beginning on how to fully maximize opportunity.
- More engagement on social media
*[This review was written near the time Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.]
- Easy and attractive reporting capabilities.
- Intuitive platform, very user-friendly.
- Ability to measure results (like share of voice) that you couldn't do manually.
- Time efficiency - takes the manual labor out of a lot of measuring and searching for journalists.
- Hard to get your boolean/search query accurate.
- Slow customer support from the technical side (not from the Sales side).
- Media database is mostly updated, but not always
Cision Communications Cloud is the Right Choice
*[This review was written near to the time of Cision's acquisition of TrendKite. The former TrendKite product is now part of Cision Communications Cloud.]
- "Talking About" option on media database
- Widgets on Cision Communications Cloud and SEO value
- The platform is easy to use
- Customization of Cision Communications Cloud reports
- Cision Communications Cloud customer service
- Not all placements are picked up or a lot of times the wrong placements are included.
- Although you can add in placements/coverage - it does not always end up in your report.
- If you want wire coverage (e.g. - PRNewswire, PRWeb, Businesswire) it won't capture the coverage if it is behind a firewall or taken off the site so you need to capture a report the day it runs or it skews the results if you are creating monthly reports.
- Now that TrendKite has merged with Cision not as many ebooks, resources and content is available - TrendKite used to have a great resource section.
- Cision customer service isn't as responsive as Cision TrendKite's customer service reps
Cision Communications Cloud Review
- Easy-to-use interface
- Broad coverage
- Excellent customer service
- Does what I need it to do
- Never experienced an outage
- Add easy-to-find training modules
- Needs to improve on some hyper-local media outlets
Save time with Cision
- Up to date media contact information
- Platform for distributing press materials
- Useful tool to track and monitor media coverage
- Would like notices when media contacts leave an outlet and need to be replaced on media lists.
*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
- I like that Cision gives us specific numbers (ad value, total readership, etc.) as many of our clients respond best to concrete facts like this.
- Cision customer service is the best! I've never waited for more than 5 minutes for a response, they are always nice and willing to explain things to me clearly.
- I like the real-time media alerts that you can sign up for, it helps me keep track of media hits when I'm not actively thinking about them.
- Cision often picks up coverage that isn't from my clients, so I'll have to go in and delete them.
- It would be nice to be able to edit the information from within a report and not have to go back to the dashboard and then re-pull the report.
Cision Review
- Media monitoring.
- Media searches.
- Social monitoring.
- Better geographical searches.
- Require more HARO details.
- Require more Ed Calendar details.
So far so good!
- Cision has the largest distribution network in terms of press releases
- Cision Communications Cloud provides a detailed and almost immediate visibility report on the results of the release
- I experienced some customer service struggles--mostly in that I had to wait on hold for 15+ minutes before I could ask a simple question along the way.
- My release needed to be sent in a faster manner than traditional, so I had to follow up after each step wasn't completed quite as fast as it was detailed that it would. I did receive help, I just had to initiate the next step each time.
Cision: still the most robust platform available
- Great at providing a full list of contacts for each outlet we're trying to reach.
- TrendKite provides great insights for coverage, especially in terms of reach and SEO.
- Robust system that provides what many others cannot.
- Would like more features to flag contacts as inactive.
- Would like to be able to modify contacts already listed, for those that may have switched jobs and Cision hasn't updated their files yet.
- Oftentimes, the interface can feel "clunky," constantly having to click through things to find the information I'm looking for.
Great Product for Building Media & Influencer Relationships!
- Customer Support and consistent outreach from account reps.
- Resources and toolkits for best utilizing their products.
- Providing accurate data and contact info.
- Ease of use of influencer and outlet search tools.
- Difficult to format email campaign templates.
- Duplicates of contacts, outlets in lists.
- Reporting breakdowns of campaigns, or emails of performance could be beneficial.
Too Pricey, well suited for startups or smaller companies
- Media lists.
- Fairly easy to use.
- Searching for bios.
- Variety of media outlets, news, blogs, etc.
- Viewership data.
- Search is not as accurate as we would like.
- Database doesn't seem to be well maintained. Not always updated or accurate.
- Receive too many emails. Seems that even if you unsubscribe, you still get alerts.
- Can find news on Google that Cision does not carry or seemed to miss.
- Very high priced for what you get.
- Cision can be very slow at times, causing timeouts on our computers.
Great package, functionality and results
- Reaches editors and writers on the peripheral.
- Great SEO
- Easy to use and train on.
- Provides great PDF proof of the release (which can be used for your files and even sent out if needed).
- More granular selecting of publications.
- More business publications.
- More visibility into who is reacting to your content.
Pretty good product
- Measures the impact of articles
- Gives a thorough review of all articles about the college
- Provides us with numbers to measure our impact
- Dashboards could be a bit easier to set up.
Great platform!
- Easy to use platform
- Helpful operations team at Cision
- Great way to communicate to media outlets
- More explanation on who is picking up the release
- Updating platform regularly
- More explanation on headlines of those who pick up the release