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SAP Concur

SAP Concur

Overview

What is SAP Concur?

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

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Recent Reviews

SAP Concur EXP

10 out of 10
June 24, 2024
Incentivized
We use SAP Concur to log in all travel expenses on our employee expense accounts. The URL/App is very easy to use, we have self guided …
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Review on Concur

10 out of 10
June 20, 2024
Incentivized
We use SAP Concur as our employee expense report tool to send info to SAP Accounts Payables to get paid. It is web based. The product …
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Great Software.

9 out of 10
June 11, 2024
Incentivized
We use Concur to control all travel-related expenses and travel bookings. It's used in different countries. Concur has helped us simplify …
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Concur Review

7 out of 10
June 05, 2024
Incentivized
It is being used to act as a travel agent to book flights, cars, and hotels. It is also being used as our expense report system in which …
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Good software

8 out of 10
April 16, 2024
Use it for expenses management. It helps us submit track and approve expenses which us especially useful from cell phones with the app. I …
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Concur Review

7 out of 10
April 10, 2024
Incentivized
I use it primarily for expense management and tracking, the main business problem is the need for an effective and efficient expense …
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Go SAP Concur

6 out of 10
April 01, 2024
Incentivized
My team is supporting the corportate travel program. We heavily rely on the SAP Concur to manage the business travel expense. There are …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 9 features
  • Employee Expense Reporting (233)
    8.7
    87%
  • Customizable Approval Policies (166)
    8.1
    81%
  • Corporate Card Reconciliation (169)
    7.9
    79%
  • Payment Status Tracking (166)
    7.7
    77%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

Ease of Use: How Concur T&E Helps Universities with Andy Fuller
02:31
Jason Cariage on How SAP Concur Works with EdTech Companies
03:20
User Review: Concur Invoice Streamlines Payment Process & Eliminates Paper Invoice for Business
03:24
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Pricing

View all pricing

Concur Travel and Expense

$9.00

Cloud
per report (average price)

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Product Demos

Concur Travel, Expense and Invoice Overview

YouTube
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Features

Expense Management

Expense management features

8.3
Avg 8.0

Payment Management

Features that allow for the management of payments across various forms of finance/accounting software.

7.8
Avg 8.1
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Product Details

What is SAP Concur?

SAP Concur captures business spending wherever and whenever it happens. With SAP Concur, users can connect the different pieces and partners of their travel and expense ecosystem - integrating travel spend, ERP, accounting and card data in to a single, cloud-based and mobile system that manages the entire expense process from spend requests to reconciliation. The solution is designed to provide complete visibility into the user’s total spend and the transparency to see every detail of each transaction.

SAP Concur Features

  • Supported: E-receipt import
  • Supported: Approval process control
  • Supported: Multi-currency
  • Supported: Receipt management
  • Supported: Reimbursement management
  • Supported: Integrated travel, expense and ERP data
  • Supported: TMC data integration
  • Supported: Spend control
  • Supported: Mobile applications
  • Supported: Reporting

SAP Concur Screenshots

Screenshot of a picture of a receipt snapped from a smartphoneScreenshot of analytics from SAP ConcurScreenshot of the integrated travel and expense applicationScreenshot of the SAP Concur mobile app

SAP Concur Videos

This short demo describes the benefits of Concur Expense, including the time saving mobile function of ExpenseIt, and how partner with apps, like Uber or hotels, make reports. Tracking expenses, workflow process and reporting is also reviewed.
SAP Concur offers a way to simplify invoice-based spending, accelerate accounts payable processing, and gain visibility and control into spend. Concur Invoice automates the invoice management process.

SAP Concur Integrations

SAP Concur Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

SAP Concur starts at $9.

Anybill, Emburse Nexonia, and Emburse Chrome River are common alternatives for SAP Concur.

Reviewers rate Employee Expense Reporting highest, with a score of 8.7.

The most common users of SAP Concur are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(1586)

Attribute Ratings

Reviews

(1-25 of 706)
Companies can't remove reviews or game the system. Here's why
June 24, 2024

SAP Concur EXP

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use SAP Concur to log in all travel expenses on our employee expense accounts. The URL/App is very easy to use, we have self guided instructions in order for everyone to pick up the process quickly. From employees to managers , everybody can submit their expenses by just holding on to their receipts of their purchases that qualify for the refund/log.
The product eliminates the process of advance payments to employees to complete the journey/training/attendance. It eliminates the tough reconciliation of such payments + company cards. Simple upload, approval and posting in SAP Concur to continue with a payment run. Simple as that.
  • User friendly interface
  • Easy to follow policy around the platform
  • immediate payments back to employees on their expenses
  • Audit ready, compliant
  • Walkthrough tips popping out maybe?
  • Less cost for what the product does
  • Employee expense accounts require standard Master data, it should self validate to avoid errors?
Seeing how other tools work, I believe SAP Concur is the easiest and prime example to eliminate the employee expense accounts, link it fast and have clear and traceable payments without any problems. SAP Concur has been the source of information, fast and easy in order to reconcile and explain our expenses budget. Not to mention the link to SAP analytics cloud.
June 20, 2024

Review on Concur

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use SAP Concur as our employee expense report tool to send info to SAP Accounts Payables to get paid. It is web based. The product offers a web based tool where employees can enter their detailed expense, attached receipts, add comments, itemize hotel expense. After the employee submits the report, it will go through an automated approval chain. When all approved, it will go to SAP for payments. Payment info also gets passed back to SAP Concur. SAP Concur also has an APP people can use on the cell phone, so they can snag a pic on the go and upload to SAP Concur. We use it for all of our employees world wide which is over 100,000.
  • Concur APP allows user to take receipts with cell phone and upload
  • Concur can itemized hotel charges, breaking down to city, state taxes etc.
  • Concur can be integrated to SSO using single sign on
  • Concur desktop and app are integrated. data is saved in the cloud, so can pick up from desktop version or app any time
  • on hotel itemization, Concur only breaks down hotel expense to 2-3 taxes, some cities charges more than 3 different types of taxes on the room charge, so I had to add some taxes together
It is well suited when I have restaurant expenses. I can take a pic from dinner table and upload to the SAP Concur APP. I also like getting email notification when it is approved and paid. I have not had any experience where it is less appropriate.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In our organization SAP Concur is being used to mange travel, expense and reimbursement. SAP Concur helped us to streamline our travel, expense and reimbursement process. Before SAP Concur implementation it was very difficult to manage all this things. Repetitive work and human errors were very common. But now after implementing it all things are sorted out.
  • It streamlined our travel, expense and reimbursement process
  • it provide us real-time visibility on expenses
  • it helped us to get rid of repetitive work
  • it helped us to reduce human errors
  • Costlier solution
  • user interface keeps changing after update
  • proper training is required
It is a great solution for organizations with large numbers of employees. Managing travel, expense and reimbursement for all employees is very easier in SAP Concur. It will save their time and improve work efficiency. Even it is a best tool to control their spending.
It is not suitable for organizations having low headcount.
June 11, 2024

Great Software.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Concur to control all travel-related expenses and travel bookings. It's used in different countries. Concur has helped us simplify our process with credit cards, cash advances, and reporting.
  • Credit cards transactions.
  • Email reminders.
  • Audit trail.
  • Separate expenses (VAT).
  • More friendly for reporting.
  • Approvals in the app.
Concur is excellent for our entity in the United States. However, it could be improved in Mexico since the tax requirements are different. Also, the reporting guides could be more friendly.
Aaron McGrath | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We used Concur for Expense for a number of years and finally canceled it as it never worked correctly. The interface for employees had lots of issues and support was terrible to say the least. The Rep for us was constantly changing and they never did what they said they would do.
I would avoid them. We used it for years and it cost us more time in labor to manage it and never got it to work properly
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use SAP Concur for everything related to employee reimbursement-ranging from Travel, to Expenses, to Technology Device stipends. We had a need for the ability to track, manage, and pay timely--and this platform makes it so easy to do all of that! As we have many employees based in the community that travel, the ability to provide an easy-to-use platform for them to record those mileage and travel expenses is a huge boost to our business.
  • Platform is simple, easy to use, and looks clean!
  • SAP Concur provides seamless approval flows to make the approval/payout process easy for the supervisors & our payroll team
  • SAP Concur provides & requires two-factor authentication, which adds a layer of comfort for security purposes
  • Sometimes the roll out of new things (two factor authentication as an example) doesn't come with much notice or communication
  • The site updates often, which is a good thing-but also can be annoying to "re-learn" where to navigate to
  • N/A
I have personally found SAP Concur to be such an easy platform to use. We have recently rolled this out to another agency under our affiliation, and the process went smooth due to the training opportunities provided. I have yet to have an issue that required escalation to get resolved, again attributing this to a great platform that is easy to use and customize. Can't say enough good things about how SAP Concur has helped us manage the travel/expense process at our agencies!
June 05, 2024

Concur Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is being used to act as a travel agent to book flights, cars, and hotels. It is also being used as our expense report system in which charges show up and we justify them. It is also a way to receive per-diem and keep travel organized up to the university's standards to show budget information and how much recruiters were spending.
  • Organized expenses
  • Easy to itemize
  • The app could be a little more in tuned with online
  • Some of the coding gets complicated when making a report
It was easy to organize each trip I took by expense report. I was able to calculate per diem very easily based on where I was staying for the night. You could make an expense report for a trip and be in many different cities and states during that trip.
Score 9 out of 10
Vetted Review
Verified User
An App that could capture employee-related expenses, both from corporate credit cards and noncorporate cards, for review and approval. Expenses should be automatically denied if they exceed budget\authorization. Multi-level authorization is possibly driven by dollar amount. Multi-level escalation\reminder If an expense has been submitted and not approved within x days. For ease of use, users should be able to take a picture of the invoice on the spot and then submit it later as part of the claims.
  • Mobile App Capture screen shot for expenses.
  • Integration with corporate card.
  • Easy to create workflow approval and budget check.
  • Better user reporting capability.
Well suited: Corporation with a heavy volume of employee-related expenses, budgeting rules, authorization levels, audit requirements, and use of corporate credit cards. A backend ERP from SAP (e.g., ECC, S/4, etc) would be a plus as it's well integrated with Concur, meaning less integration effort vs other software packages. Less appropriate: A smaller organization with only a small volume of employee expenses and simple needs.
Tanya Singh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I regularly travel internationally because I manage a video production and website creation agency, and it is necessary for me to network with high-quality people across the globe. SAP Concur helps me manage my business expenses and automate these things. It also has invoices, which also helps me a lot. Overall, it is a good experience for me.
  • Seamless integration of online booking.
  • Amazing solution for managing your travel expense.
  • Reduce in travel spend.
  • User interface can be improved.
  • Support system should be improved.
  • Support timings in help tickets should reduce.
If you are a road warrior and like to travel regularly, this is the best app for you. If you run a company and you guys need to network with influential and powerful people and all where you guys go together, it is a must. It is not needed for people who do not travel regularly.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am using concur to submit all my business expenses. This is automated application and very user friendly.
  • Smooth filling and submission of expense report
  • Stores receipt data which can be used again
  • gets notification alerts.
  • Options to see older expense report should be on front page and user friendly to pull out the data
  • Character limit in comments section need to increase so that we can provide proper justifications
It is good application to quickly create expense report, fill out the details and submit.
It helps to track the progress of expense report and users gets auto notification on the same.
Score 10 out of 10
Vetted Review
Verified User
The ultimate Travel and Expense companion. SAP Concur provides top notch pre travel budget requests, travel booking and management, expense reimbursement, corporate card reconciliation and reporting tools. Each product as unique as we are allowing us to customize each step with intent to improve the user experience and while capturing data with intent for business reporting.
  • Travel
  • Expense
  • Reporting
  • Improvements in notification for failed financial postings
I have always found SAP Concur to be the top notch tool for Travel and Expense processing and reporting. During my years of use the tools continue to improve and grow to support our organization. The icing on the cake for me is the customization of the projects so we can capture just what we need when we need it.
April 16, 2024

Good software

Score 8 out of 10
Vetted Review
Verified User
Use it for expenses management. It helps us submit track and approve expenses which us especially useful from cell phones with the app. I use it as both a user and approver on the desktop and mobile versions
  • Receipts management
  • Quick selection of cost centres
  • Mobile functionality
  • Internal org process complications can make app seem worse
  • Easier receipt to expense recognition
When travelling it’s very easy to take photos of receipts and upload them. Can even do expense claims while waiting for an elevator so you don’t need to wait till back at your desk
April 10, 2024

Concur Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use it primarily for expense management and tracking, the main business problem is the need for an effective and efficient expense management system I use it for capturing and categorizing expenses, linking them to projects and clients The travel booking component, while available, is a supplementary feature in my case so I can not conveniently evaluate it.
  • Optical Character Recognition (OCR) for Receipt Processing
  • Expense Categorization
  • Mobile Capabilities
  • The overall process of linking expenses to projects and clients is a bit convoluted and could use some streamlining
  • The expense management workflows, could be further streamlined and simplified
  • When using the software on a computer there are too many options and fields, which can lead to confusion
  • The user interface may not be very nice
Scenarios where the software is well-suited:
Organizations with a mobile workforce or frequent travelers
Companies with complex project and client structures
the software may be less appropriate about:
Small businesses or startups with simple expense tracking needs
Companies with strict user interface or branding requirements
April 01, 2024

Go SAP Concur

Score 6 out of 10
Vetted Review
Verified User
Incentivized
My team is supporting the corportate travel program. We heavily rely on the SAP Concur to manage the business travel expense. There are also some advanced reporting functions built in the SAP Concur system. The reports from SAP Concur allow us to monitor the trend of the corporate business travel and help us identify the opportunities for the cost efficiencies.
  • Reimburse
  • Report
  • Support
  • AI driven itemized expense
  • Advanced bursting reports
  • Easy to access the raw data.
SAP Concur is well suited for the corportate travel program. The company can pick the 3rd party TMC to be embedded in the system for the corporate business travel bookings. Embedded TMC system allows the employee to book the hotel, car rental, air ticket and more. Some TMC can provide reshop service to ensure the rates are competitive in the market.
March 31, 2024

SAP Concur Review

Bunty Kumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Business TravelSAP Concur allows organizations to manage all aspects of business travel.
Expenses - employees can easily capture and submit expenses using the SAP Concur mobile app or web interface.
  • Travel Management
  • Expense reimbursement
  • invocie submission process flow
  • Improving the user interface and experience could enhance usability and reduce the learning curve for employees.
  • While SAP Concur offers a mobile app for expense management on-the-go, users have reported limitations in functionality compared to the desktop version
  • While SAP Concur allows organizations to configure expense policies, some users find the policy configuration options to be rigid and limited.
SAP Concur is well-suited for large organizations with critical expense policies and a number of expense transactions. Its robust policy configuration options allow for the customization of approval workflows, spending control, and expense categories to align with organizational policies and compliance requirements.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use SAP Concur's Request and Expense Modules.
Request is used to encumber funds and issue cash advances. Expense is used for reporting on any cash Advances and reimbursing employees for their expenses.
This allows all our users to submit their expenses electronically/digitally and have access to their own expenses and have delegates act on their behalf. The mobile app assists with keeping their receipts organized while they travel.
  • ExpenseIt using OCR to read receipts and create expenses for employees
  • Allowing administrators to write audit rules that create alerts for our users.
  • Audit rules are very powerful, but there is a lot more that can be done with them. More fields should be available for use, and more triggers. Request and Expense are both missing usability that the other has in audit rules
  • More consistent vocabulary used throughout the system and it's modules.
  • Better documentation, with more consistent vocabulary.
If the colleague has time to invest in implementation and configuration to make the system work to their benefit, it has a lot to offer.
There are so many combinations of how to set things up, that it is very difficult to recommend it for any specific purpose without knowing the needs of the customer.
March 30, 2024

Rich's Concur review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
SAP Concur is used to centralize and streamline our travel and expense processes. Previously, travel booking and expense reporting were managed under different outdated tools.
  • integrate travel and expense reporting
  • automatically uploads expense & receipt
  • clear workflow on exception and approval process
  • travel option is harder to navigate as compared to sites like Expedia
Large companies where expense reporting and its reconciliation is disparate and the approval and exception process are not standardized. As such, it can easily be misused or abused. SAP Concur standardized all of that. It is especially useful if it can integrate with an ERP (we have SAP) for accounting and financial reporting.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Concur Expense. Eliminates paper.
  • A working expense system
  • Great community forum for Administrators.
  • ExpenseIT feature
  • Personal Mileage expense type From and to sections
  • Remove the 2FA
Expense approving is a breeze. The SAP Community forum is a great tool to have for Administrators.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it for all of our Expense Reporting. It helps in centralizing an accurate process of reporting providing all the critical data relevant for the integration with Finance. It centralizes as well the integration with our Travel Agency for all Travel Planning. All Expense Reporting is consistent across the Organization.
  • Expense Reporting
  • Travel Planning
  • Integration with Finance / Journal Entry Postings
  • Travel Planning / Airlines Schedules selection
  • Expense Identification / User Interface
  • Mass Update, e.g. Cost Center Updates
Well Suited - Regular Expense Reporting
Less Appropriate - Travel Planning should be more flexible / dynamic
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SAP Concur is our primary expense and travel reporting platform. The product addresses our need to expense report and does it in a very efficient and user friendly way. Our team loves to use concur as our platform!
  • User friendly
  • Expense reporting
  • Efficiency
  • Travel arrangements
  • UX compatibility
  • Streamline expense process
Always well suited for reporting, but could use some UX efficiency
March 22, 2024

Traveling with Concur

Score 7 out of 10
Vetted Review
Verified User
Incentivized
travel reservations and expense reporting
  • user interface has become much better
  • navigation
  • easy in and easy out
  • continue to improve the interface to be more intuitive
  • keep it as simple as possible for end users
  • look for better reporting integration
It a solid average tool
March 22, 2024

Concur rocks!!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
SAP Concur seamlessly integrates our Corporate Card transactions and Expense Reports with SAP. Concur UI, workflow and the feature list is impeccable. All of the personalization to be able to update different travel accounts, delegation capability makes it very user intuitive. The notifications and alerts to my email is very helpful and it helps keep track of transactions and flag any unexpected ones. All in all, it's an extremely valuable product for corporations to manage their travel and expenses.
  • Integration with Banks and SAP systems
  • feature rich
  • alerts and notifications
SAP Concur suits for any organizations that run SAP.
March 22, 2024

SAP Concur Review

Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use Concur for Travel and Expenses. Streamlines the expense report process.
  • Mobile App
  • Easy submit of expense report
  • Creating the Travel reservations
If the creating the travel reservations was better. I'd rate it higher
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use SAP Concur for Travel and Expenses for our small consulting company. Our use case is billing our customers for billable travel expenses, while still being able to bill internally for non-billable expenses.
  • Expense Reports
  • Categorization
  • Billable / Non-Billable Categorization
  • The UI is slow at times. It is a bit dated.
SAP Concur is easy to use for the traveler and powerful enough to allow management to feel confident that its travel dollars are being spent wisely.
March 22, 2024

So fast and easy!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use SAP Concur for our travel and expense submission. I work for a class I railroad, so all of the field workers (railroaders) must use Concur to submit their expense using a mobile app as they are constantly on the move. The problem is that these workers are limited in the ways in which they can submit their expenses and the product allows the team to enter expenses on the go at any time, making it safe and easy for the process to be completed.
  • Uploading of documentation
  • Ease of coding of expenses
  • Ease of approval chart of authority
  • Minimal (if at all) customization
  • Speed
  • Connectivity
This is the one product in our SAP suite that touches all 20K employees. It is perfectly suited for us due to the vast difference in all of the job functions, but able to cater to all expenses generated at any job function. There is not a case where Concur is less appropriate. Even executive assistants are able to easily submit expense reports on behalf of executives.
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