Name: CustomerAdvocacy.com
Rating: 9 (2 reviews)
Author: CustomerAdvocacy.com

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Kubernetes Monitoring

Text Editors

Development

School Management

Education

Business Intelligence (BI)

Collaboration

Corporate Performance Management (CPM)

Desktop Publishing

Facility Management

Manufacturing Execution

Meeting Management

Payment Facilitation

Supply Chain Management

Enterprise

Accounting

Blockchain Payments

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Performance Management (APM)

Blockchain Analysis

Change Management

Cloud Storage

Custom Software Development Services

Database Performance Monitoring

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet Security

Master Data Management (MDM)

Network Performance Monitoring

Network Traffic Analysis (NTA)

SQL Server Performance Monitoring

SaaS Management

Software-Defined WAN

Time Series Databases

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Deliverability

Email Marketing

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales

Operational Technology (OT) Security

Security

Aviation

Camp Management

Card Management

Municipal

Nonprofit CRM

Retail Analytics

Simulation

Travel Agency

Vertical-Specific

root

Overview

Pricing

ProductDemos

Features

ProductDetails

Comparisons

ReviewsAndRatings

medium

large

Zuberance headquartered in San Carlos offers a customer advocacy software platform supporting customer testimonials and reviews, advocate leads and referrals, and community advocacy for supplying a knowledgebase with brand advocate story.

Zuberance

Customer Advocacy

small

Advocately, headquartered in Singapore and started by former Trade Gecko leadership, offers a customer advocate platform to drive reviews and testimonials or referrals.

Advocately

Since 2003, Point of Reference has helped companies leverage customer advocates to fuel business growth and fortify brands. They present technology, domain expertise and supplemental staffing solutions that organize and optimize authentic customer voices. Their product ReferenceEdge is a reference management system. Each component addresses a specific program pain point such as recruiting, data maintenance, customer reference lead generation, customer rewards and metrics.

ReferenceEdge

Brand Advocacy Tools

Referral Management

Rewards Program

Reference Request Automation

Point of Reference

Influitive

Likelihood to Recommend

Likelihood to Renew

Availability

Performance

Usability

Support Rating

Online Training

In-Person Training

Implementation Rating

Configurability

Product Scalability

Ease of integration

Vendor post-sale

Community Building

Program Notices

Multi-Channel Marketing

RO Innovation

Upland Software

SaaSquatch

Impact

SocialHP (Social HorsePower)

Referanza

BrandChamp

CustomerAdvocacy.com, headquartered in Virginia, offers their customer and employee advocacy platform, supporting a Voice of the Customer approach to research, data collection, and customer success, as well as driving customer references and testimonials.

NextBee headquartered in California offers a referral marketing and customer loyalty platform supporting incentive management with rules configurator and reward distribution, and program management console with segmentation and campaign analytics.

NextBee

Referral Marketing

Startup (paid annually)

Business (paid annually)

Elite (paid annually)

GrowSurf

CustomerAdvocacy.com

Customer Advocacy (Updated)

Increase engagement by creating campaigns to encourage reviews and referrals.

Allow teams to facilitate connection between customers and branding ambassadors through discussion forums, Q&A, and announcement boards.

Management tools for tracking current clients and potential referrals, as well as analyzing lead to referral conversions.

Assemble and customize your advocacy software’s referral incentivization by using rewards program features.

Notifications to users of important updates to rewards programs or customer activity.

Automate the process of generating leads, requesting referrals, and rewarding users to efficiently promote your brand.

Organize marketing campaigns across multiple mediums, like email, SMS and social media.

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Customer Advocacy Software

LogicMonitor

Google AdSense

Givelify

CustomerAdvocacy.com is a tool to help you grow your business through social media. It gives you the ability to automatically respond to Twitter mentions, Facebook comments and emails with personalized messages from your company's account, making it far easier for users to reach out and engage with your brand.

Product Usage

Pros and Cons

Easy to use
Easy to implement
Easy to integrate
Secure and Reliable

Things done well

It is little slow
Sometimes lags in reporting
Pricing is little high

Things done poorly

It works with your existing in-app messages and emails to give you the unique ability to be able to send personalised, automated, non-spammy recommendations and feedback based on real user activity. Allowed us to test and learn along the way and it's flexible enough to cope with anything we've thrown at it.

Makes it easy to create a customer base that really supports your marketing goals
User friendly
Good statistics

Most Important Features 3.4.21

Compatible with other tools
The best thing about the app is how easy it is to quickly target challenges for a
specific subset of our customers.
The customer service we received when implementing the software was incredible. we have not had to contact customer service for any product flaws or issues yet. Badges & rewards are a nice touch as well.

Return on Investment

An area I found with an opportunity for improvement is the structure of 
challenges, I find it somewhat rigid. The activities that are often 
produced all have the same structure and can look a little boring after a
 while from the advocates point of view. It would be nice if activities 
can be more visually diverse but the way the 
information is structured. If there are options to allow activities to 
be formatted, allowing more visual diversity that's why we shifted to CustomerAdocacy.com.

Alternatives

Other Software Used

Human Resources Manager

CustomerAdvocacy.com 2022-04-07 14:11:08

Operating Systems	Unspecified
Mobile Application	No

CustomerAdvocacy.com

Overview

What is CustomerAdvocacy.com?

Best Website for helping businesses to collect, manage and share their customers feedback

Pricing

CustomerAdvocacy.com

What is CustomerAdvocacy.com?

Entry-level set up fee?

Offerings

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

NextBee

What is NextBee?

GrowSurf

What is GrowSurf?

Product Details

What is CustomerAdvocacy.com?

CustomerAdvocacy.com Video

CustomerAdvocacy.com Technical Details

Comparisons

Compare with

Zuberance

Advocately

ReferenceEdge

Influitive

RO Innovation

SaaSquatch

SocialHP (Social HorsePower)

Referanza

BrandChamp

Reviews and Ratings

Reviews

No reviews found