Overview
What is Exotel?
Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI. The platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications.
Pricing
Dabbler
$200
Believer
$500
Influencer
$1000
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Exotel?
Exotel offers a CPaaS solution that includes voice and messaging APIs to facilitate seamless customer interactions, and includes features like voice and video calling, IVR, SMS, email, and push notifications.
Its APIs, security features, real-time analytics, and workflow automation help businesses to enhance customer engagement and streamline operations. Exotel supports global reach, compliance, and includes a CRM integration. The UL-VNO licensing for VoIP telephony services underscores commitment to being a 100% compliant cloud calling operator.
Exotel Features
- Supported: Click to call
- Supported: Messaging APIs- SMS, WhatsApp, RCS
- Supported: Voice APIs- WebRTC, In-app Calling
- Supported: Voice Streaming
- Supported: IVR Call Routing
- Supported: Agent Dashboard
- Supported: Call Analytics & Recording
- Supported: Call Forwarding
- Supported: CRM Integration
Exotel Screenshots
Exotel Videos
Exotel Integrations
Exotel Competitors
Exotel Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | Worldwide |
Supported Languages | All major languages |
Exotel Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 10% |
Mid-Size Companies (51-500 employees) | 50% |
Enterprises (more than 500 employees) | 40% |