Overview
What is Finch eCommerce Services?
Finch, the product and the company in Salt Lake City, provide a SaaS solution for optimizing Adwords pay per click (PPC) bidding campaigns for ecommerce, simply put, providing both automation (via the cloud-based platform) and advice. A free website audit…
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
4 people also want pricing
Alternatives Pricing
Product Demos
Jennie Finch Pitching Demo
MARC SILVESTRI INKING DEMO
Service Offering Details
- About
- Tech Details
What is Finch eCommerce Services?
Comparisons
Compare with
Reviews
Community Insights
- Use Cases
- Return on Investment
- Pros
- Cons
Finch is an excellent advertising agency that offers support in building and improving Search Engine Advertising (SEA) campaigns through automated bidding, intelligent algorithms, and granular management of ads on multiple platforms. Customers have found success with the service, reporting decreased costs and increased conversions through their use of proprietary AI software for keyword bidding. Plus, customers appreciate their assigned account executive’s knowledge and dedication to each project. The season adjustments along with the monthly/biweekly meetings allow for rapid product changes.
For eCommerce customers, Finch provides a great experience with quality support and the ability to dive deeper into data for better results. The service is helpful and effective with knowledgeable reps providing great feedback and suggestions. They are open to customer ideas and strategic tactics, though changes can take time due to their machine learning algorithm. Some users have had errors in the past but the Customer Service team has been responsive when needed.
However, despite these successes some customers have had negative experiences with Finch due to overbilling, lack of communication, or collaboration. Additionally budgets may be spread thin across channels and tactics making it difficult to garner statistically significant results. On top of this they do charge higher fees than other services so cost may put users off from using them as well. This indicates that there might be an adjustment phase before users end up seeing their desired results when using Finch.
User sentiment regarding their experiences with a product or service typically depends on the return on investment they experienced. Generally speaking, users who have had positive experiences with a product or service report feeling satisfied with their purchase and view it as a worthwhile investment. Common reasons for positive experiences with Finch include knowledgeable customer service reps providing helpful feedback and suggestions, advanced AI software resulting in time and money being saved, rapid changes enabled by seasonal adjustments and meetings, as well as friendly customer service available on-time when needed.
On the other hand, users who have had negative experiences often feel that their purchase was not worth the cost or effort put in, reporting poor communication from staff, ineffective collaboration, budgets spread too thin across multiple channels and strategies making it difficult to obtain statistically significant results. Overall, user sentiment about their experience using products or services is largely dependent upon their individual return on investment and the reason(s) for either positive or negative experiences.
Finch s a great platform for eCommerce customers to have positive experiences with. Customers appreciate:
- High-quality support and the ability to dive deeper into data for better results
- Automated bidding, intelligent algorithms, and seasonal adjustments resulting in decreased costs and increased conversions
- Knowledgeable reps providing great feedback and suggestions who are open to customer ideas and strategic tactics
Overall, users feel that FINCH is worth trying as they can rely on them to hit CTR goals, monitor spending, and benefit from their machine learning algorithm.
Finch is a great product that offers automated bidding and intelligent algorithms, resulting in decreased costs and increased conversions. However, customers have experienced some common cons or dislikes when working with Finch.
*Potential Overbilling – Finch offers a decent job of pushing keywords and products that convert well, but customers should be aware of potential overbilling errors in the past. *Slow Response Times – Customers have found customer service reps to be knowledgeable and helpful, but response times can be slower than expected due to the machine learning algorithm. *Cost – Although generally satisfied with the product, some customers may be put off by the cost.