Overview
What is KnowBe4 PhishER/PhishER Plus?
PhishER is presented as a lightweight Security Orchestration, Automation and Response (SOAR) platform to orchestrate threat response and manage the high volume of potentially malicious email messages reported by users. And, with automatic prioritization of emails, PhishER helps InfoSec and…
KnowBe4 PhishER review June 2024
KnowBe4 PhishER is a great addition to Current KnowBe4 customer and M365 exchange customer looking to simplify reporting and hunting.
Best Email Reporting and Management Tool
A tool that compliments your mail defenses
PHISHER
Great security products.
Great Security Awareness training tool
KnowBe4 PhishER is a great service
Phishing Hero!
PhishER is easy to use for all staff and great protection.
KnowBe4 PhishER Saves Precious Staff Time
The #1 Product to Improve Security Awareness
Quick and easy to implement with large returns in value
KnowBe4 PhishER/PhishER Plus Is The Best
How KnowBe4 PhishER/PhishER Plus Differs From Its Competitors
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PhishER Capabilities
The PhishML has machine learning capabilities to detect and categories emails on the basis of email structure and content.
The PhishRIP are used to create a query to search the suspicious emails delivered to the end users.
The PhishFlip is used to convert a …
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Machine Learning to Prevent Incidents (64)9.090%
- Live Response for Rapid Remediation (65)8.888%
- Centralized Dashboard (75)8.787%
- Company-wide Incident Reporting (60)8.585%
Reviewer Pros & Cons
Pricing
3001-5000 Monthly Pricing Per Seat
$0.75
2001-3000 Monthly Pricing Per Seat
$0.85
1001-2000 Monthly Pricing Per Seat
$1.00
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Incident Response Platforms
Incident response (IR) platforms guide countermeasures against a security breach and deploy preplanned, automated threat responses
- 8.5Company-wide Incident Reporting(60) Ratings
Built-in enterprise-level ticketing system to leverage the knowledge of the entire workforce, not just the security team
- 7.6Integration with Other Security Systems(58) Ratings
Pre-built integration with other security systems like SIEM and threat intelligence
- 8.7Centralized Dashboard(75) Ratings
A central dashboard provides analysts with a clear look at the most important data
- 9Machine Learning to Prevent Incidents(64) Ratings
Incident prevention powered by machine learning with no human intervention
- 8.8Live Response for Rapid Remediation(65) Ratings
Live remediation response allows incident responders to initiate remediation from anywhere over secure connection
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is KnowBe4 PhishER/PhishER Plus?
PhishER is a light-weight SOAR platform that automatically analyzes and prioritizes reported email messages to identify and quarantine malicious emails across an organization. PhishER helps InfoSec and Security Operations teams cut through the inbox noise and respond to the most dangerous threats more quickly.
PhishER is available as a stand-alone product or as an optional add-on for KnowBe4 customers that want to automatically prioritize and manage potentially malicious messages that were reported through the KnowBe4 Phish Alert Button. PhishER Plus is an upgraded subscription level that includes all of the features from PhishER with additional enhancements and AI-validated crowdsourced data. PhishER Plus was developed to help supercharge an organization’s email security defenses. It does this by automatically blocking phishing attacks that mail filters miss.
KnowBe4 PhishER/PhishER Plus Features
Incident Response Platforms Features
- Supported: Company-wide Incident Reporting
- Supported: Integration with Other Security Systems
- Supported: Centralized Dashboard
- Supported: Machine Learning to Prevent Incidents
- Supported: Live Response for Rapid Remediation
Additional Features
- Supported: Automatic Message Prioritization
KnowBe4 PhishER/PhishER Plus Screenshots
KnowBe4 PhishER/PhishER Plus Videos
KnowBe4 PhishER/PhishER Plus Integrations
KnowBe4 PhishER/PhishER Plus Competitors
KnowBe4 PhishER/PhishER Plus Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
KnowBe4 PhishER/PhishER Plus Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(176)Attribute Ratings
Reviews
(1-25 of 82)We use KnowBe4 PhishER...and we like it!
- Makes it easy to report Phishing attempts
- Makes it manageable for IT staff to address these attempts
- Allows us to have a quantifiable look at our overall phishing profile
- The back side isn't that intuitive, it's taken my IT staff some time to understand it.
KnowBe4 PhishER review June 2024
- Identifying the type of email, Phish, Spam, etc.
- Ability to block senders email
- scan is not always completed on initial review and we have to do a manual scan normally on Documents
- Total Virus subscription could have more scans seeing that we have to do manual ones in item above
- PAB for Mac Mail and other Mail clients
- Reporting of Phishing emails
- Alerting end users of simulated phishing training emails
- Integrating Managed Blocklist to M365 Exchange
- Hunting for and removing found threats
- PhishRIP automation is a bit confusing to get setup with the automation.
- We had some problems with M365 syncing blocklists initially.
- Would be nice to be able to report spam vs phishing like the Microsoft report button.
Best Email Reporting and Management Tool
The KnowBe4 PhishER is solving our email reporting and managing problem. With a dedicated web platform, it is making our job easy to analyze the reporting emails and with the inbuilt AI feature and multiple third party application integration feature, KnowBe4 PhishER is making our job easy.
Mostly we use the KnowBe4 PhishER for suspicious email reporting and analyzing. We also use this to convert a real phishing attack to simulated phishing test.
- Phish Alert Button makes the email reporting process very easy, we just need to install the plug-in to end-user's outlook and then in a few clicks, they can report any email and that will go to the KnowBe4 PhishER inbox for investigation.
- The inbuilt AI feature PhishML of KnowBe4 PhishER helps us to analyze the reported emails very quickly and easily as it already categorizes the emails and provides tags like Clean, Spam, and Threat.
- PhishRIP query is a very good feature to run a query and quarantine the suspicious emails that have reached to the end-users inboxes.
- With the help of PhishFlip, we can convert a real phishing campaign to a simulated phishing test and test our users.
- Third-party tool integration is good as we can add them to take full advantage of applications that can help us to analyze the reported emails more efficiently like VirusTotal.
- The PhishML uses machine learning and AI modules to automatically categorize emails but sometimes it fails and assigns a false tag. They have to work on their AI modules.
- The PhishRIP query has a lot of limitations as you can't make changes in the subject line or email address. This will restrict you from searching for similar emails. This will only search the exact same emails.
- They do not have any other inbuilt scanning tool that will show you the result. You have to either depend on their AI result or have to take help from third-party applications.
KnowBe4 PhishER is less appropriate when you would like to search and quarantine an email that is not reported by the users. So in this case, the PhishRIP query will not work and it will not help you to search and quarantine the email.
A tool that compliments your mail defenses
- Dashboard and reporting of identified mails
- Integration with tools such as virustotal for file & URL inspection
- Suspicious mail removal from multiple mailboxes
- Automated alerts via webhook integrations
- Creation of rules using natural language AI integration to make it more straightforward would be great
While there are strengths to the PhishER tool alone, there is only limited value in using it without the interaction with the training. It may be seen as less beneficial to companies that already leverage some form of protection from their mail service provider - such as Office 365, but with the potential risks posed by Phishing attacks - this is a risk best reviewed against your own risk appetite.
PHISHER
- Classification of Spam.
- Advance analytics.
- In my opinion reporting is very weak.
Great security products.
- Simulated phishing emails.
- Training campaigns.
- Categorizing threat emails.
- A save draft feature would be nice in the training campaigns. I had to restart the same campaign creation process a few times because I forgot to set up several things.
Great Security Awareness training tool
- End user training
- Excellent product support and implementation team
- Always relevant and updated phishing simulations
- More training phishing training videos that can be downloaded.
KnowBe4 PhishER is a great service
- Allows users to notify admins of a phishing email
- Helps us train our users on proper email usage
- Gives us information on what kind of emails are being reported
- KnowBe4 PhishER could have a simpler login process
- Email notifications would be nice
- A phish confidence level on the emails reported could be useful
Phishing Hero!
- Phish Alert Button works well on suspicious email reporting. So in case of any phishing attack, our users can report the email directly to KnowBe4 PhishER dashboard and our team can take care of it then.
- The PhishML feature automatically categories the reported emails based on email characteristics like Clean/Spam/Threat, so it makes our security job easy.
- The PhishRIP feature is helping us to remove a suspicious email from all user's outlooks in just a few clicks and with this feature, we are building a strong security posture.
- KnowBe4 PhishER integration with VirusTotal is helping us to scan any URL and documents that seems suspicious to us.
- A detailed analysis of reported emails by using AI techniques.
- Automatic quarantine of 100% sure phishing emails without any human interaction.
- Flag Suspicious Emails
- Prevent attacks via Emails
- Train Staff on what to look for in an attack.
- Does not work on Apple Mail app on Iphone
- Loses Phishing activation code randomly
- Could use ability to flag attacks via google drive/doc/etc
KnowBe4 PhishER Saves Precious Staff Time
- Analyzes questionable messages and takes action based on the results
- Greatly reduces the amount of manual interaction required
- Automatically pulls malicious messages from everyone's inbox
- Error reporting needs improvement, for example Admin should be notified if a PhishRIP process fails.
The #1 Product to Improve Security Awareness
- Increase security awareness
- Educate users with automated phishing emails and training
- Reduce needed time to handle reported phishing messages
- Improve our blocking filters
- Faster localisation of training modules to our local language
- Provide insights on effectiveness of PhishER Plus
- Phishing threat detection and response
- Centralized management
- Employee training
- Integration with other tools
- Mobile support
- Improved reporting and analytics
KnowBe4 PhishER/PhishER Plus Is The Best
- Simplifies workflows with a single console
- Automatically blocking malicious emails that your filters miss
- Automate message prioritization by rules
- Automated phishing reports accuracy
- Reported emails that are legitimate
- Customized search criteria
PhishER: a time saver and a threat preventer!
- Scans submitted messages for threat level
- Returns clean emails to users
- Learns and adapts as more messages are submitted
- User interface is highly techincal in some areas
- Actions for phishRIP are not the most intuitive
- Usability requires higher levels of training
KnowBE4 PhishER Review.
- Categorization of suspect emails to Benign, SPAM and Threat.
- Integration to VirusTotal, Ticketing platform.
- Smart Dashboards.
- Canned auto - response email to end-users.
- AI/ML algorithm could be improved to reduce false positives and increase auto-resolved suspect emails.
KnowBe4 PhishER - security made simple
- Automatically evaluates reported emails
- Once it determines a threat, it pulls the email from all other mailboxes and quarantines them
- One button block list can be set up for repeat senders
- If an email is determined to be clean, a button to notify the reporter that it was clean and that they could find it in the deleted folder, with reference to the email would be nice.
KnowBe4 PhishER Review
- Learns which emails are phishing and which are legitimate
- Customizable emails back to associates who report spam or clean emails as phishing
- Clear view into what has been reported
- I haven't found a good use case for Rooms feature yet
- I haven't had to build any custom rules yet, either
KnowBe4 PhishER works for me!
- User Interface is easy to use.
- Saves time by classifying emails as malicious or not.
- In PhishRip portion would like to see more details regarding the message that is being ripped.
Happy with PhishER
- Automates phish report response
- Highlights email header information
- Saves time for our team.
- The rule setup could be easier to follow
- Make it so you don't have to click back and forth with manually looking at emails
- Make the email quarantine longer than 30 days.
Great training and testing tool
- Huge library of media
- Real world examples and frequent updates
- Communicative account managers
- It can be a bit tedious to see specific results of phishing test (per user results)
KnowBe4 PhishER - an easy and robust application
- Customer Support; especially when we brough the application on board. The attention to detail, instruction, and help KnowBe4 team gave us is quite good!
- A wide variety of trainings, over a multitude of topics.
- Phishing Tests; "set it and forget" with metrics!
- For start-up biotech/pharmaceuticals, I think KnowBe4 PhishER is the perfect addition!
KnowBe4 PhishER has saved us $100K's
- Simulated Phishing Campaigns
- End-User Training
- Security Analysis
- Ability to call back threat emails
- When customizing simulated phishing campaign emails the ability to add a upload a custom image would be helpful.
- Some of the menu options take a bit to get used to - not as intuitive as I'd like. You select a user, then you can choose from a different menu to add them to a group. Once you know, it is not difficult - but not as easy as it should be.
KnowBe4 PhishER is a game changer
- KnowBe4 PhishER helps end users to easily report possible spam or phishing emails with PAB
- KnowBe4 PhishER helps cut down on review time phish emails
- KnowBe4 PhishER phish RIP allows us to quickly remove dangerous email from other users in our environment
- To be able to search in the block list page instead of having to manually scroll to find something