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KnowBe4 PhishER/PhishER Plus

KnowBe4 PhishER/PhishER Plus

Overview

What is KnowBe4 PhishER/PhishER Plus?

PhishER is presented as a lightweight Security Orchestration, Automation and Response (SOAR) platform to orchestrate threat response and manage the high volume of potentially malicious email messages reported by users. And, with automatic prioritization of emails, PhishER helps InfoSec and…

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Recent Reviews

PHISHER

9 out of 10
June 22, 2024
Incentivized
We currently utilize PhishER to review emails flagged as phishing through our Phish Alert Button through KnowBe4 to determine if they are …
Continue reading

Phishing Hero!

8 out of 10
June 09, 2024
Incentivized
We use KnowBe4 PhishER with our KMSAT. KnowBe4 PhishER is basically helping us to resolve our biggest security problem and that is …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 5 features
  • Machine Learning to Prevent Incidents (64)
    9.0
    90%
  • Live Response for Rapid Remediation (65)
    8.8
    88%
  • Centralized Dashboard (75)
    8.7
    87%
  • Company-wide Incident Reporting (60)
    8.5
    85%

Reviewer Pros & Cons

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Pricing

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3001-5000 Monthly Pricing Per Seat

$0.75

Cloud
per month (billed annually) per seat

2001-3000 Monthly Pricing Per Seat

$0.85

Cloud
per month (billed annually) per seat

1001-2000 Monthly Pricing Per Seat

$1.00

Cloud
per month (billed annually) per seat

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.knowbe4.com/pricing-phisher…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Incident Response Platforms

Incident response (IR) platforms guide countermeasures against a security breach and deploy preplanned, automated threat responses

8.5
Avg 8.7
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Product Details

What is KnowBe4 PhishER/PhishER Plus?

PhishER is a light-weight SOAR platform that automatically analyzes and prioritizes reported email messages to identify and quarantine malicious emails across an organization. PhishER helps InfoSec and Security Operations teams cut through the inbox noise and respond to the most dangerous threats more quickly.


PhishER is available as a stand-alone product or as an optional add-on for KnowBe4 customers that want to automatically prioritize and manage potentially malicious messages that were reported through the KnowBe4 Phish Alert Button. PhishER Plus is an upgraded subscription level that includes all of the features from PhishER with additional enhancements and AI-validated crowdsourced data. PhishER Plus was developed to help supercharge an organization’s email security defenses. It does this by automatically blocking phishing attacks that mail filters miss.

KnowBe4 PhishER/PhishER Plus Features

Incident Response Platforms Features

  • Supported: Company-wide Incident Reporting
  • Supported: Integration with Other Security Systems
  • Supported: Centralized Dashboard
  • Supported: Machine Learning to Prevent Incidents
  • Supported: Live Response for Rapid Remediation

Additional Features

  • Supported: Automatic Message Prioritization

KnowBe4 PhishER/PhishER Plus Screenshots

Screenshot of a diagram of the PhishER Plus workflow. Reviewing the PhishER Plus workflow before getting started will provide an understanding of how it works.Screenshot of When entering the PhishER Plus platform, the first screen that appears is the Dashboard. Here, a quick overview of the PhishER Plus platform will appear.

KnowBe4 PhishER/PhishER Plus Videos

Introduction to PhishER
PhishER Plus Global Blocklist

KnowBe4 PhishER/PhishER Plus Competitors

KnowBe4 PhishER/PhishER Plus Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal

KnowBe4 PhishER/PhishER Plus Downloadables

Frequently Asked Questions

PhishER is presented as a lightweight Security Orchestration, Automation and Response (SOAR) platform to orchestrate threat response and manage the high volume of potentially malicious email messages reported by users. And, with automatic prioritization of emails, PhishER helps InfoSec and Security Operations team cut through the inbox noise and respond to the most dangerous threats more quickly.

Cofense Triage, Infosec IQ, and Proofpoint Threat Response Auto-Pull are common alternatives for KnowBe4 PhishER/PhishER Plus.

Reviewers rate Machine Learning to Prevent Incidents highest, with a score of 9.

The most common users of KnowBe4 PhishER/PhishER Plus are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(176)

Attribute Ratings

Reviews

(1-25 of 82)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
KnowBe4 PhishER gives us insight into the SPAM and Phishing that goes on in our organization and give us the ability to mitigate it at a console level. We train our staff in using the PAB (Phish Alert Button), then as our staff use it, our IT team can review and manage SPAM and Phishing on the backside for all users' benefit.
  • Makes it easy to report Phishing attempts
  • Makes it manageable for IT staff to address these attempts
  • Allows us to have a quantifiable look at our overall phishing profile
  • The back side isn't that intuitive, it's taken my IT staff some time to understand it.
KnowBe4 PhishER helps us control the amount of SPAM remaining in our district environment. It's a great way to be able to help control that from a central back-end system.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Employee education and Security awareness. To keep employees up to date with new and current security events.
  • Identifying the type of email, Phish, Spam, etc.
  • Ability to block senders email
  • scan is not always completed on initial review and we have to do a manual scan normally on Documents
  • Total Virus subscription could have more scans seeing that we have to do manual ones in item above
  • PAB for Mac Mail and other Mail clients
As said in previous answers, Good at identifying email type, but not good when scans of documents are not done which entails manual scans.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use KnowBe4 PhishER to improve email security and reduce the burden of on our IT staff. In conjunction with the KnowBe4 security and awareness training and phishing email simulations it works well. Previously the IT staff would receive lots of forwarded suspicious emails, not always to Helpdesk and it caused extra work. Now, users are immediately notified if they flag a training email and we get securely notified if it is a really threat. PhishRIP then makes it easy to track down and pull out the threats from other accounts.
  • Reporting of Phishing emails
  • Alerting end users of simulated phishing training emails
  • Integrating Managed Blocklist to M365 Exchange
  • Hunting for and removing found threats
  • PhishRIP automation is a bit confusing to get setup with the automation.
  • We had some problems with M365 syncing blocklists initially.
  • Would be nice to be able to report spam vs phishing like the Microsoft report button.
If you are already using KnowBe4 for Security and awareness training this is a no brainer for a security boost and reduction of alerts to the it department for simulations. If you have a more advance email security platform like Abnormal Security this may not be a good fit, but then the cost is pennies in comparison.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using KnowBe4 PhishER in our organization to manage the Spam emails reported by the end-users. We have installed the Phish Alert Button on the end-user's Outlook as a plug-in across the organization. This plug-in is helping them to report any suspicious emails directly to the IT security team. So, whenever they identify any email as malicious, they just report it using the phish alert button in a few clicks and then the reported emails comes to the KnowBe4 PhishER inbox, that is easy to manage by the security team.
The KnowBe4 PhishER is solving our email reporting and managing problem. With a dedicated web platform, it is making our job easy to analyze the reporting emails and with the inbuilt AI feature and multiple third party application integration feature, KnowBe4 PhishER is making our job easy.
Mostly we use the KnowBe4 PhishER for suspicious email reporting and analyzing. We also use this to convert a real phishing attack to simulated phishing test.
  • Phish Alert Button makes the email reporting process very easy, we just need to install the plug-in to end-user's outlook and then in a few clicks, they can report any email and that will go to the KnowBe4 PhishER inbox for investigation.
  • The inbuilt AI feature PhishML of KnowBe4 PhishER helps us to analyze the reported emails very quickly and easily as it already categorizes the emails and provides tags like Clean, Spam, and Threat.
  • PhishRIP query is a very good feature to run a query and quarantine the suspicious emails that have reached to the end-users inboxes.
  • With the help of PhishFlip, we can convert a real phishing campaign to a simulated phishing test and test our users.
  • Third-party tool integration is good as we can add them to take full advantage of applications that can help us to analyze the reported emails more efficiently like VirusTotal.
  • The PhishML uses machine learning and AI modules to automatically categorize emails but sometimes it fails and assigns a false tag. They have to work on their AI modules.
  • The PhishRIP query has a lot of limitations as you can't make changes in the subject line or email address. This will restrict you from searching for similar emails. This will only search the exact same emails.
  • They do not have any other inbuilt scanning tool that will show you the result. You have to either depend on their AI result or have to take help from third-party applications.
The KnowBe4 PhishER is well suited in the case of a complete email reporting and management part. It provides a outlook plug-in phish alert button that installs on the end-users Outlook and help them to report the suspicious emails. After reporting, the second step is to analyze the reporting email and take action according to that. So, in the analysis phase, KnowBe4 PhishER uses the inbuilt AI feature that will automatically give tags to the reported emails within a second after reporting and this helps us to analyze the email in the right direction.
KnowBe4 PhishER is less appropriate when you would like to search and quarantine an email that is not reported by the users. So in this case, the PhishRIP query will not work and it will not help you to search and quarantine the email.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use KnowBe4 PhishER to help align the phishing and suspicious mail reporting and leverage the ability to remove potentially malicious mails from mailboxes using the PhishRip functionality across our company. This is a second line approach as we also leverage the tools within Office 365, however, it does help to also determine how well our staff understand how to recognise spam and phishing mails allowing us to further tailor our training needs.
  • Dashboard and reporting of identified mails
  • Integration with tools such as virustotal for file & URL inspection
  • Suspicious mail removal from multiple mailboxes
  • Automated alerts via webhook integrations
  • Creation of rules using natural language AI integration to make it more straightforward would be great
It is suited to companies that have already integrated the KnowBe4 platform for awareness training and phishing simulations.

While there are strengths to the PhishER tool alone, there is only limited value in using it without the interaction with the training. It may be seen as less beneficial to companies that already leverage some form of protection from their mail service provider - such as Office 365, but with the potential risks posed by Phishing attacks - this is a risk best reviewed against your own risk appetite.
June 22, 2024

PHISHER

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We currently utilize PhishER to review emails flagged as phishing through our Phish Alert Button through KnowBe4 to determine if they are legitimate or spam. We also rely on PhishER to provide weekly and monthly reporting. PhishER is used across the entire enterprise at our company.
  • Classification of Spam.
  • Advance analytics.
  • In my opinion reporting is very weak.
PhishER is well suited to analyze user-reported emails and help categorize them. We have found the results accurate when determining spam or genuine threats. Our challenge with the Phish ER service is related to reporting capabilities. We feel there could be improvements in the dashboard as well.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use the product for security awareness training and simulated tests. We also utilize PhishER to help us quickly categorize and eliminate threat emails. Recently, our insurance company started requiring user training, but we had been using the product well before they needed it. We have been delighted with the results.
  • Simulated phishing emails.
  • Training campaigns.
  • Categorizing threat emails.
  • A save draft feature would be nice in the training campaigns. I had to restart the same campaign creation process a few times because I forgot to set up several things.
Some security experts think user awareness training and phishing simulations are, at best, worthless and can sometimes create an adversarial relationship between users and IT. I can see that point somewhat. I think it depends on the existing culture in your organization. If IT already has a bad reputation, it could indeed cause that. But I think if you strive to create a culture where the users know that we are just looking out for the best interests of our users and our organization, it is a great fit.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use this product to leverage Security Awareness and to provide training as well as email phishing simulations and campaigns.
  • End user training
  • Excellent product support and implementation team
  • Always relevant and updated phishing simulations
  • More training phishing training videos that can be downloaded.
After setup the software fully takes over the administration of training and phishing campaigns, which saves a lot of time, normally spent on tracking the progress of individual users. The possibility to check the awareness among team members on an ongoing basis is a great benefit for the company. The report feature is a great tool we use to present to our Board of Directors.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Having been the victim of ransomware attacks at my previous organization, I knew the importance of having my users trained to know the threats they would be facing in the digital world. That's why I chose KnowBe4 PhishER. We use KnowBe4 PhishER to train users on what a phishing attempt looks like, what to do if they see something that doesn't look right, and how to stay safe in a digital world. This keeps our network safer from outside threats.
  • Allows users to notify admins of a phishing email
  • Helps us train our users on proper email usage
  • Gives us information on what kind of emails are being reported
  • KnowBe4 PhishER could have a simpler login process
  • Email notifications would be nice
  • A phish confidence level on the emails reported could be useful
I feel KnowBe4 PhishER is useful for any organization that has users connecting to the internet and receiving emails. The ability to report phishing attempts before they become an issue is a huge help to any systems admin, especially when you don't have a large team. It's a really helpful tool.
June 09, 2024

Phishing Hero!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use KnowBe4 PhishER with our KMSAT. KnowBe4 PhishER is basically helping us to resolve our biggest security problem and that is Phishing attacks through email on our internal users. We have got a Phish Alert Button (PAB) that is installed on every user's outlook. When our users detect any email suspicious, they just click on that Phish Alert Button to report that email. After the report, the security team gets notified by email and that reported email stores in the KnowBe4 PhishER Dashboard. Then our security team analyze that email and verify if it's a Phishing email or a SPAM or Threat etc., and based on that we take action. So in this way, we are protecting our company from Phishing attacks. It has inbuilt AI feature (PhishML) that automatically categories the email as Spam/Threat/Clear. It has others feature like PhishRIP that is helping us after we detect an email as phishing and then we have a option to remove that email from all users account in just 2-3 simple steps. Then we have PhishFlip feature that has the capacity to convert any real phishing attack to a Phishing Campaign to test in your environment.
  • Phish Alert Button works well on suspicious email reporting. So in case of any phishing attack, our users can report the email directly to KnowBe4 PhishER dashboard and our team can take care of it then.
  • The PhishML feature automatically categories the reported emails based on email characteristics like Clean/Spam/Threat, so it makes our security job easy.
  • The PhishRIP feature is helping us to remove a suspicious email from all user's outlooks in just a few clicks and with this feature, we are building a strong security posture.
  • KnowBe4 PhishER integration with VirusTotal is helping us to scan any URL and documents that seems suspicious to us.
  • A detailed analysis of reported emails by using AI techniques.
  • Automatic quarantine of 100% sure phishing emails without any human interaction.
We were facing a lot of Phishing emails to our user inbox and users were getting it difficult to report the email to security team because they had to forward the email. But with the KnowBe4 PhishER, they are reporting a lot using Phish Alert Button in just a single click because it is installed on their Outlook.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use PhishER daily to help train and prevent phishing emails from becoming attacks on our company. By allowing our staff to select emails that are suspicious for further review we have thwarted many attacks. We are also able to send out simulated phishing emails to help train the staff on what to look out for as far as suspicious emails.
  • Flag Suspicious Emails
  • Prevent attacks via Emails
  • Train Staff on what to look for in an attack.
  • Does not work on Apple Mail app on Iphone
  • Loses Phishing activation code randomly
  • Could use ability to flag attacks via google drive/doc/etc
Our company has had many attacks come through trying to get employee information or into our system. However, with PhishER our staff now has a better understanding of what an attack looks like and if they are questionable about any email they are able to flag it easily for further review by our IT department.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
KnowBe4 PhishER allows us to automate the review and response to email messages that make it into the user's inbox but are questionable. Users simply click a button within their email program and the message in question is submitted to PhishER. PhishER then analyzes the message, classifies it (e.g. clean, spam, malicious) and performs a preset list of tasks as a result of the classification. When a message is flagged as spam or malicious, all identical messages can automatically removed from the mailboxes of our other users, even if they did not report the message.
  • Analyzes questionable messages and takes action based on the results
  • Greatly reduces the amount of manual interaction required
  • Automatically pulls malicious messages from everyone's inbox
  • Error reporting needs improvement, for example Admin should be notified if a PhishRIP process fails.
Whether you have a small IT staff who are spread thin wearing many hats, or a larger IT staff who are focused on specific functions, you will find benefit in using KnowBe4 PhishER. The automation of classifying and handling questionable email messages has saves our staff time every month and allows us to focus our attention on other pressing matters.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using KnowBe4 PhishER/PhishER Plus to increase the level of security awareness in our organization. The problems we are trying to address are: insufficient awareness and knowledge of security topics, not knowing how to handle phishing messages as well as for our IT department how to better handle reported phishing messages in less time. KnowBe4 PhishER/PhishER Plus helps us to accomplish these goals.
  • Increase security awareness
  • Educate users with automated phishing emails and training
  • Reduce needed time to handle reported phishing messages
  • Improve our blocking filters
  • Faster localisation of training modules to our local language
  • Provide insights on effectiveness of PhishER Plus
It is well suited in organizations that wish to make security awareness a task, not a project. It needs to be a continuous process. Also you need to spend time yourself to prepare training modules and ensure people are actually taking them. Luckily reminders to managers can also be automated so this does not take a lot of time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Helps address the increasing threat of phishing attacks. The product addresses business problems such as preventing sensitive information from falling into the hands of attackers, maintaining the security of corporate data, and preserving the trust of customers and employees. The product can be used to detect and respond to phishing attempts across a wide range of channels, including email, web, and social media
  • Phishing threat detection and response
  • Centralized management
  • Employee training
  • Integration with other tools
  • Mobile support
  • Improved reporting and analytics
KnowBe4 PhishER provides a centralized platform for managing phishing incidents, making it well suited for organizations with a large number of employees who are at risk of receiving phishing emails. Great for being able to just set up and forget, the support staff can help with the initial setup to have reoccurring tests
Score 8 out of 10
Vetted Review
Verified User
Incentivized
With PhishER We automatically block recognized risks, isolate harmful emails that have eluded mail filters, and "rip" them out of consumers' inboxes. By examining links and attachments from a single dashboard, we streamline procedures. We can go through our incident reports and automate message prioritization based on rules.
  • Simplifies workflows with a single console
  • Automatically blocking malicious emails that your filters miss
  • Automate message prioritization by rules
  • Automated phishing reports accuracy
  • Reported emails that are legitimate
  • Customized search criteria
I think the applications are well suited for higher education environment. Also, the product's ability to filter emails and appropriately classify the undesirable ones is something I find appealing. In addition, the user interface is highly user-friendly and provides all the required capabilities, such as the ability to send users personalized responses.
Scott Wagner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use KnowBe4 PhishER in collaboration with other KnowB4 training and simulations to develop our users' awareness of phishing attempts. The K-12 environment has recently become to the target of Phishing attempts and more significant cyber security attacks. It is mission critical that our staff and team members are aware and responsive.
  • Scans submitted messages for threat level
  • Returns clean emails to users
  • Learns and adapts as more messages are submitted
  • User interface is highly techincal in some areas
  • Actions for phishRIP are not the most intuitive
  • Usability requires higher levels of training
Using KnowBe4 PhishER and the PAB has helped build a culture of security awareness in our organization. Not only are people more aware, the use of PhishER and the PAB has created efficiencies because everyone knows how to report something that looks suspicious without having to call the IT department.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Before KnowBe4 PhishER, our SOC analysts would manually investigate hundreds of suspect/phishing emails reported by end-users that would slip our perimeter defense. After implementing the PhishER SOAR platform, we could automate the process end-to-end by categorizing the reported emails as benign, spam, and threat emails, including integration with our ticketing platform. This has saved hundreds of our security analysts' hours and enabled them to act immediately on critical threat phishing emails.
  • Categorization of suspect emails to Benign, SPAM and Threat.
  • Integration to VirusTotal, Ticketing platform.
  • Smart Dashboards.
  • Canned auto - response email to end-users.
  • AI/ML algorithm could be improved to reduce false positives and increase auto-resolved suspect emails.
PhishER plugs a "Report to Cybersecurity" button in your organization's user Outlook client. This enables users to report any suspect email to your security operations center. The SOAR capability in the platform makes it quick to decipher suspect emails as benign, spam, or threat, and it automatically responds to users with immediate details. This saves hundreds of security analysts hours that would otherwise have been spent focusing on critical threat email actions. Malicious attackers have become intelligent and sophisticated; hundreds and thousands of emails slip through the mail perimeter defense and directly land on user mailboxes. With PhishER, security analysts can quickly respond to the threat emails, including deleting the emails from user inboxes.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it as a filtering tool that our end users can employ. Instructed to use the Phish Alert Button on ANY questionable emails allows us to get them into a habit of doubt if not an expected email. KnowBe4 PhishER analyzes and makes a determination on about 70% but holds for IT to review manually the rest. This can be adjusted but we have thresholds high to reduce risk of something slipping through. What this has accomplished for us two fold. 1. it makes it less time consuming to report a questionable email to IT and 2. allows the users to put into practice with a simple click all the "think before you click" training we use.
  • Automatically evaluates reported emails
  • Once it determines a threat, it pulls the email from all other mailboxes and quarantines them
  • One button block list can be set up for repeat senders
  • If an email is determined to be clean, a button to notify the reporter that it was clean and that they could find it in the deleted folder, with reference to the email would be nice.
It is wonderful at screening emails reported with the PAB and promptly responding with the results.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use KnowBe4's PhishAlert button to encourage our associates to report potential phishing emails. Once the emails were reported, managing them through Microsoft's Spam filter was proving very time-consuming and cumbersome for the small IT team at our organization (review email, create block of domain and sender, etc.). Once we adopted KnowBe4 PhishER, it lessened the burden for our team. Additionally, the global blocklist feature provides an additional layer of protection for our organization.
  • Learns which emails are phishing and which are legitimate
  • Customizable emails back to associates who report spam or clean emails as phishing
  • Clear view into what has been reported
  • I haven't found a good use case for Rooms feature yet
  • I haven't had to build any custom rules yet, either
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use KnowBe4 PhishER to help streamline the process of going through suspicious emails. The main problem being the time required to analyize and classify emails that come into the helpdesk as questionable. PhishER takes a good portion of that workload off of our staff and quickly classifies the known threats and spam emails so that we're only left with a handful of emails to manually go through. In addition the PhishER platform provides a ripping procedure to go out and remove those malicious emails from any other mailbox with those bad emails.
  • User Interface is easy to use.
  • Saves time by classifying emails as malicious or not.
  • In PhishRip portion would like to see more details regarding the message that is being ripped.
It works great for teams that have limited time to manually review suspicious emails. Depending on your user count, it will free up a couple of minutes a day or more.
March 15, 2024

Happy with PhishER

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use KnowBe4 PhishER to prioritize and streamline our response to reported phish alerts by our users. Once the user spots a phish and uses the phish alert icon, the email is sent to our PhishER platform. We have rules set up to spot and respond to certain reported emails such as SPAM and Clean emails. This takes a lot of burden off of our team and can really concentrate on real phishing emails. PhishER also highlights header information so we can look right where we need to look.
  • Automates phish report response
  • Highlights email header information
  • Saves time for our team.
  • The rule setup could be easier to follow
  • Make it so you don't have to click back and forth with manually looking at emails
  • Make the email quarantine longer than 30 days.
We have many emails reported to our team every day. Most emails reported are not true phishing emails and are mostly Spam or Clean. KnowBe4 PhishER saves my team time buy auto labeling the email as Spam or return a canned response from my team if the email is clean. This saves me time and gets important legitimate emails responded to quicker.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
KnowBe4 PhishER has taken the place of our IT security and best practices training, as well as our phishing testing. The huge library of training material gives us a lot of flexibility with what we are training on and allows more focused targeted training efforts. There is also a huge library of phishing simulation templates ranging from all types of difficulties. This customization gives me the ability to hone in on things my team might actually see in the real world, and I can create or customize my own templates to be even more targeted.
  • Huge library of media
  • Real world examples and frequent updates
  • Communicative account managers
  • It can be a bit tedious to see specific results of phishing test (per user results)
KnowBe4 PhishER is best used by companies who aren't able or do not have the resources to create or customize their own internal training and learning material. KnowBe4 PhishER offers a lot of flexibility within their own system, and allows for admins to narrow the training and testing focus to very specific industries, tools, and needs. If you are able to create hyper customized material or just need extremely basic training, it may not be the best option, but should definitely be considered.
Henry W. Piel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
KnowBe4 PhishER offers an "all in one" nice application for training, security, and testing exercises (e.g., "phishing"). My company has been using KnowBe4 PhishER for a year and half, and the internal feedback on this product is quite positive. The training sessions are interesting and keep the team's attention.
  • Customer Support; especially when we brough the application on board. The attention to detail, instruction, and help KnowBe4 team gave us is quite good!
  • A wide variety of trainings, over a multitude of topics.
  • Phishing Tests; "set it and forget" with metrics!
  • For start-up biotech/pharmaceuticals, I think KnowBe4 PhishER is the perfect addition!
The application is very easy to set up, maintain, and extrapolate metrics for the Senior Management Team.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We began using KnowBe4 PhishER after we were the victim of a socially engineered phishing scam. We realized quickly that we need to strengthen the human firewall component of our organization. KnowBe4 PhishER offers a comprehensive application that would allow us to train our users to better protect our organization, and allow us to be proactive in our protection against potential threats.
  • Simulated Phishing Campaigns
  • End-User Training
  • Security Analysis
  • Ability to call back threat emails
  • When customizing simulated phishing campaign emails the ability to add a upload a custom image would be helpful.
  • Some of the menu options take a bit to get used to - not as intuitive as I'd like. You select a user, then you can choose from a different menu to add them to a group. Once you know, it is not difficult - but not as easy as it should be.
I have been able to create customized simulated phishing campaigns that are really testing our users ability to "spot the fake." That coupled with the training campaigns that are included make it much more likely that our users will be better prepared to protect our organization by being able to recognize common industry threats, and brings awareness to less common threats that are out there. I love that they have a shared folder full of relevant, recent real-world scams that we can choose from to train our user base.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it to help with phishing emails and to help educate our end users.
  • KnowBe4 PhishER helps end users to easily report possible spam or phishing emails with PAB
  • KnowBe4 PhishER helps cut down on review time phish emails
  • KnowBe4 PhishER phish RIP allows us to quickly remove dangerous email from other users in our environment
  • To be able to search in the block list page instead of having to manually scroll to find something
KnowBe4 PhishER, phish rip and the PAB button combination are great at letting the end user report emails and quickly being able to remove emails from other user email inboxes.
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