TrustRadius Insights
The product has been praised by users for its ability to effectively manage customer relationships, allowing them to track interactions …
OpenText Service ManagerFormerly Micro Focus Service Manager
Overview
What is OpenText Service Manager?
OpenText™ Service Manager (formerly from Micro Focus) is scalable service desk software powered by machine learning, analytics, and automation. It provides an ITSM platform for standardizing service delivery and support across the enterprise.
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What is OpenText Service Manager?
OpenText™ Service Manager (formerly from Micro Focus) is scalable service desk software powered by machine learning, analytics, and automation. It provides an ITSM platform for standardizing service delivery and support across the enterprise.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Tech Details
What is OpenText Service Manager?
OpenText™ Service Manager (formerly from Micro Focus) is scalable service desk software powered by machine learning, analytics, and automation. It provides an ITSM platform for standardizing service delivery and support across the enterprise.
OpenText Service Manager Integrations
OpenText Service Manager Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(43)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
The product has been praised by users for its ability to effectively manage customer relationships, allowing them to track interactions and maintain a comprehensive database. Customers have appreciated the user-friendly interface and intuitive navigation, making it easy to learn and use. Reviewers have highlighted the robust reporting capabilities of the product, enabling them to generate detailed insights and effectively analyze data. Users have found value in the seamless integration with other tools and platforms, enhancing productivity and enabling efficient data transfer. The product has garnered praise for its reliability and stability, experiencing minimal downtime or technical issues. The customization options have been commended by reviewers, allowing businesses to tailor the product to their specific needs and workflows. Automation features have improved efficiency for users by streamlining repetitive tasks. Customers have cited prompt responses and helpful assistance from customer support as a positive aspect of the product. The mobile app has been found convenient by reviewers, enabling access and updates on the go. Improved team collaboration and communication have been reported by users, fostering better coordination and information sharing.
Well-designed User Interface: Multiple users have praised the product's well-designed and intuitive user interface. They have found it easy to navigate and perform tasks efficiently, resulting in a smooth user experience.
User-friendly: Many reviewers have mentioned that the product is user-friendly. They appreciate how easily they can understand and use the features without any confusion or complications. This has helped them complete their work quickly and efficiently.
Efficient Task Completion: Several users have highlighted the efficiency of the product in helping them complete tasks. They feel that the user interface allows them to quickly access the necessary tools and functionalities, enabling them to accomplish their work in a timely manner.
Slow and Unresponsive Performance: Several users have expressed frustration with the software's slow and unresponsive performance, leading to inefficiency in completing tasks. This has hindered their productivity and caused frustration.
Lack of Important Features: Many reviewers have mentioned that the software lacks important features, making it difficult for them to perform certain actions and achieve desired results. This limitation has affected their ability to fully utilize the software's capabilities.
Unhelpful Customer Support: A number of users have been disappointed with the customer support provided by the company. They have found it to be unresponsive and unhelpful in resolving issues, which has left them feeling frustrated and unsupported when encountering problems with the software.
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