Overview
What is ProProfs Help Desk?
ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution.…
Pricing
TEAM
$ 49 per month
BUSINESS
$ 89 per month
ENTERPRISE
$ 499 per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is ProProfs Help Desk?
ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution.
Key benefits and capabilities include:
Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system administrators to sort, categorize, label, mark, and assign tickets to the concerned individuals and teams. A large number of people can make internal comments and notes on tickets; resulting in their faster resolution.
Shared inbox, canned responses, issue tracking, and team collaboration: Agents can track customer issues and requests, see who is working on what, send canned responses to customers and assign tickets to the concerned individual or team. Managers can set up workflow rules around filters, priorities, and service level agreements.
ProProfs Help Desk comes integrated with survey maker, knowledge base, and chat: Tickets can be created out of customer emails and chats. Customers can even help themselves the self-service center of the knowledge base. Managers can monitor help desk ratings through customer and NPS surveys and improve customer experience. They can figure out poorly-performing agents and train them.
ProProfs Help Desk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: Email support
- Supported: Help Desk CRM integration
ProProfs Help Desk Screenshots
ProProfs Help Desk Video
ProProfs Help Desk Integrations
ProProfs Help Desk Competitors
ProProfs Help Desk Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Worldwide |
Supported Languages | English |
ProProfs Help Desk Customer Size Distribution
Consumers | 5% |
---|---|
Small Businesses (1-50 employees) | 15% |
Mid-Size Companies (51-500 employees) | 45% |
Enterprises (more than 500 employees) | 35% |