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Qualtrics CustomerXM is a widely used survey and feedback software that has been able to solve multiple business problems while catering …
Overview
What is Qualtrics XM for Customer Frontlines?
Software to surface customer friction and guide frontline teams in the moment to better serve clients. Designed to improve processes, products, and digital properties, as well as increase customer lifetime value. The flagship Qualtrics Frontline Digital CX is a customer…
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What is Qualtrics XM for Customer Frontlines?
Software to surface customer friction and guide frontline teams in the moment to better serve clients. Designed to improve processes, products, and digital properties, as well as increase customer lifetime value. The flagship Qualtrics Frontline Digital CX is a customer journey management solution,…
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What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
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What is Qualtrics XM for Customer Frontlines?
Software to surface customer friction and guide frontline teams in the moment to better serve clients. Designed to improve processes, products, and digital properties, as well as increase customer lifetime value. The flagship Qualtrics Frontline Digital CX is a customer journey management solution, used to design, visualize, and orchestrate digital experiences that are optimized for the metrics that matter most to a business.
Qualtrics XM for Customer Frontlines Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Qualtrics CustomerXM is a widely used survey and feedback software that has been able to solve multiple business problems while catering to various industries. The platform's flexibility in terms of customization has enabled users to create surveys tailored to their audiences, making it a preferred choice for market research firms and universities.
One of the most significant benefits that Qualtrics offers is the reduction in manual data entry. This feature has saved hundreds of manpower hours, enabling users to focus on other tasks and reduce human errors. The software's basic data visualization and project management capabilities have also helped users keep track of project progress and manage multiple projects effectively.
Other significant benefits include streamlining communication with clients, student processing, gathering and reporting student satisfaction concerns, marketing and needs analyses. The fast and easy-to-learn platform has been a great advantage, especially with online training and customer service readily available. Overall, Qualtrics is an effective tool for survey design that allows users to capture data efficiently, look professional while sharing data collection and analysis with colleagues in other departments.
User-Friendly: Many reviewers have found Qualtrics CustomerXM to be very user-friendly, intuitive, and easy to use. The drag-and-drop functionality for moving questions up and down made the process of creating and editing surveys quick and easy.
Flexible Survey Creation: Reviewers were impressed by the flexibility and versatility of Qualtrics CustomerXM, which allowed them to track multiple teams as well as personal results. The tool was also praised for its ability to deliver surveys through various digital channels including RRSS, email, SMS, QR codes, and links.
Excellent Customer Support: Several users had positive feedback about customer support provided by Qualtrics representatives. They found them readily available and willing to field any request. Investment in customer experience resources both physical and digital was also noted as setting Qualtrics apart from other survey tools on the market.
Difficult to Use: Some users have found Qualtrics CustomerXM difficult to use due to slow loading screens, limited reporting capabilities, and a learning curve in understanding the software's language. The vast number of options available can also be overwhelming for some users.
Limited Reporting Capabilities: Several reviewers have noted that the reporting capabilities in Qualtrics CustomerXM are limited with only graphs available for use. Additionally, the reporting layout can be clunky and does not provide an easy-to-use interface for creating custom reports.
Technical Issues with Features: A significant number of users experienced technical issues with certain features such as SMS, Vocalize dashboard email exports, and Marketo being enabled despite being described as an add-on feature in vendor documentation. These issues caused confusion among users about which features were available and how they could access them.
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