Overview
What is Revel Systems?
Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and…
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REVEL-utionary POS System
Revel Systems Review from an Opera Company Perspective
REVEL in it! :-)
Robust, dependable, and awesome!
Revel Up (and Down)
Reviewer Pros & Cons
Pricing
POS software cost
$99
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Revel Systems Grocery Demo
Revel Systems Retail Demo
Revel Systems Deli Demo
Revel Systems Pizza Demo
Revel Systems Restaurant Demo
Revel Systems Kiosk Demo
Product Details
- About
- Tech Details
What is Revel Systems?
Revel Systems Video
Revel Systems Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | iPad |
Comparisons
Compare with
Reviews and Ratings
(23)Community Insights
- Business Problems Solved
- Pros
- Cons
Revel Systems has aided small and large businesses in various ways, specifically allowing them to understand their profits and adjust staffing schedules to accommodate their busiest times and popular products. The cloud-based system offers a straightforward back-end that is easy to teach and maneuver on all devices, with quick insights into how the day is going. Additionally, the software provides a robust time-keeping function that simplifies employee hours and product mix tracking while helping with payroll goals.
With Revel's inventory control system, users can keep track of inventory status, identify discrepancies before they become major issues, and identify areas of improvement such as labor, food costs, and theft. Furthermore, the recipe feature allows users to identify menu items whose gross margins are dragging them down and make changes to improve profitability. Overall, Revel Systems provides detailed sales information that offers insights into daily operations and helps businesses find areas of improvement in one place. Despite its complicated structure, many users have found that taking the time to explore all of its features and capabilities has been well worth it in terms of increased control and understanding of their business.
Intuitive and user-friendly interface: Many users have praised Revel Systems' intuitive and user-friendly interface, making it easy for staff to learn and use. The software's straightforward dashboard and intuitive back office make it versatile and efficient for small and large operations. Some reviewers also noted that the system is mobile, with orders being sent in immediately, making it very easy to use as far as table waitstaff is concerned.
Exceptional customer service: Numerous reviewers have appreciated the exceptional customer service provided by Revel Systems. Representatives were kind, patient, easily understood, always available to help, well-trained employees who not only had product knowledge but also demonstrated excellent customer service skills. According to some users, this level of support was critical in ensuring smooth operations.
Efficient inventory management: Several reviewers have praised Revel System's highly efficient inventory management feature that provides hourly sales breakdowns. Users found it easy to add and manage inventory while minimizing waste through paperless kitchen features. The backend and reporting features were also praised for their ease of use, making bookkeeping and inventory management much simpler and less time-consuming.
Confusing User Interface: Many users have complained about the Revel System's user interface, stating that it is confusing and difficult to use efficiently. The system has too many options, small buttons causing delays during transactions, and restaurant-specific details that are irrelevant for non-restaurant businesses.
Inventory Management Issues: Several reviewers have reported issues with the inventory management system in Revel Systems. Users often receive false quantities of products leading to over-purchasing or product shortages. The system requires several steps to accomplish a single task, resulting in labor-intensive work leaving accounting in shambles.
Poor Customer Service: Some users have expressed dissatisfaction with Revel System's customer service. While some support agents provide helpful solutions, many customers complain about poor service from representatives who may not understand their concerns due to language barriers.
Attribute Ratings
Reviews
(1-6 of 6)Revel Review 2024
- Quick checkout for customers
- Customer data information
- Great reporting
- More flexible use of discounts and coupons
- More personal dedicated customer service which they went away from and went to general support even though we still pay for elevated customer service access.
- Updates do not always function properly
REVEL-utionary POS System
- Revel Systems is a very simple POS to operate for our employees
- They are constantly improving and updating
- Revel has integrated with COMO
- Reporting is very straight forward and easy to use
- It can be difficult to track a particular item sold to a particular customer
- Some updates require a call to customer service to complete the process
- In-depth reporting for sales and inventory tracking
- Intuitive and easy-to-use UI
- Helpful support from Revel with the Enterprise system
- Fairly easy to create APIs to other systems
- We experienced multiple system failures when first implementing Revel.
- Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
- Some reporting limitations that our finance department needed
I'm not entirely sure Revel is appropriate for businesses that have a constant need for customization. While Revel can handle quite a bit of customization, there are definitely limitations that will disrupt operations.
REVEL in it! :-)
- I think that the ability to completely customize and make separate access for each employee is a great feature. It has the time clock features that tracks each employees punches, and allows me to set each of my staff with a pin code that has individual privilege access as well.
- The integration from Revel to Ctuit (which is our accounting/inventory software) is great. Revel items are linked to a created "recipe" (Food & Drinks) and then that creates food & alcohol costs for the company. Revel has features that let us run food cost reports based on location, and keeps pretty accurate track of our inventory.
- This is not a product for very high volume, multiple location companies. The system gets too overloaded, and then credit cards aren't processing, and the entire program will freeze or crash.
- Often has a problem with not capturing payments when a customer pays for their food. It stores in the "offline payments" section, but when we go in to process them, it kicks them out.
- Network connectivity clogs up when in a high volume use time period. Does not like being run off of a WiFi connection. ALWAYS hard wire this product if at all possible.
Robust, dependable, and awesome!
- Customizable
- Dependable
- Always improving
- I don't have many complaints
Revel Up (and Down)
- Flexibility - the amount of customization that we tailored to our restaurant is unmatched in the iPad market.
- Online integration - One interface to update all menus.
- Take Out/Delivery/Sit In - able to modify orders as necessary, simple function yet unbeatable.
- Support - Confused, knowledge base articles out of date.
- Interface changes - frequent interface changes (which I usually like) sometimes don't make it more user-friendly.
- Pricing - absurd monthly pricing for features that would really help but cost almost nothing to support (ie customer display.)