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TrustRadius Insights

SeamlessDesk has gained recognition for its exceptional support and user-friendly features, addressing various needs across different …
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Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is SeamlessDesk?

SeamlessDesk Features

  • Supported: Reporting/Analytics
  • Supported: Alerts/Notifications
  • Supported: Asset Tracking
  • Supported: Audit Management
  • Supported: Barcode/Ticket Scanning
  • Supported: Change Management
  • Supported: Configuration Management
  • Supported: Contract/License Management
  • Supported: Cost Tracking
  • Supported: Incident Management
  • Supported: Inventory Management
  • Supported: Maintenance Management
  • Supported: Supplier Management
  • Supported: Support Ticket Management
  • Supported: Asset Lifecycle Management
  • Supported: Audit Trail
  • Supported: Barcoding/RFID
  • Supported: Document Management
  • Supported: Inventory Tracking
  • Supported: Activity Dashboard
  • Supported: Alerts/Escalation
  • Supported: Automated Routing
  • Supported: Customizable Branding
  • Supported: Email Management
  • Supported: Interaction Tracking
  • Supported: Knowledge Base Management
  • Supported: Macros/Templated Responses
  • Supported: Multi-Channel Communication
  • Supported: Prioritization
  • Supported: Remote Access/Control
  • Supported: Self Service Portal
  • Supported: Service Level Agreement (SLA) Management
  • Supported: Social Media Integration
  • Supported: Third Party Integrations
  • Supported: Ticket Management
  • Supported: Workflow Configuration
  • Supported: API
  • Supported: Access Controls/Permissions
  • Supported: Activity Tracking
  • Supported: Compliance Management
  • Supported: Dashboard
  • Supported: IT Asset Tracking
  • Supported: IT Reporting
  • Supported: Maintenance Scheduling
  • Supported: Patch Management
  • Supported: Real Time Notifications
  • Supported: Reporting & Statistics
  • Supported: Calendar Management
  • Supported: Collaboration Tools
  • Supported: Issue Management
  • Supported: Milestone Tracking
  • Supported: Project Tracking
  • Supported: Resource Management
  • Supported: Search/Filter
  • Supported: Status Tracking
  • Supported: Supports Scrum
  • Supported: Task Management
  • Supported: Time & Expense Tracking
  • Supported: Workflow Management
  • Supported: Help Desk Management
  • Supported: IT Asset Management
  • Supported: Knowledge Management
  • Supported: Real Time Reporting
  • Supported: Release Management
  • Supported: Problem Management
  • Supported: Project Management
  • Supported: Customizable Templates
  • Supported: Data Import/Export
  • Supported: Surveys & Feedback
  • Supported: Text Editing
  • Supported: CMDB
  • Supported: Mobile Access

SeamlessDesk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWeb-Based, Android, iPhone, iPad
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Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

SeamlessDesk has gained recognition for its exceptional support and user-friendly features, addressing various needs across different industries. The software goes beyond a standard ticketing system, satisfying the requirements of administrative staff. Users have found it easy to set up and use, with direct responsiveness from the developers whenever questions or requests arise. The ticket system streamlines the process of submitting and tracking requests, offering email updates upon task completion. This has proven to be much faster and more efficient than traditional methods such as email or written requests.

The Projects module within SeamlessDesk has been highly successful in facilitating collaboration and providing transparency for teams working on infrastructure and large-scale software projects. This module allows multiple teams to work together seamlessly, ensuring everyone is on the same page. Moreover, the Contracts module enables users to track software maintenance contracts efficiently, associating assets and vendors with specific contracts.

Not only does SeamlessDesk simplify user requests, asset management, and ticketing, but it also replaces multiple programs with one efficient solution. This consolidation has resulted in significant cost benefits for many organizations. In addition to its affordability, SeamlessDesk impresses users with its level of support and responsiveness from the sales and software development teams.

SeamlessDesk has proven beneficial across multiple departments within organizations by improving scheduling and maintenance processes for facilities while benefiting IT, maintenance, and media departments alike. With its ease of use and direct communication channels with customers, it helps improve overall customer satisfaction by resolving issues promptly. These experiences have made SeamlessDesk an outstanding choice for many businesses when compared to other software options available in the market.

Quick and Responsive Support: Users consistently praise SeamlessDesk for its quick and responsive support team. Many reviewers have expressed their satisfaction with the timely resolution of problems, concerns, and questions during the trial and implementation phase. The support provided by SeamlessDesk is described as fantastic, indicating that users feel heard and supported throughout their experience.

Intuitive User Interface: Reviewers commonly highlight the clean and intuitive user interface of SeamlessDesk. The software impresses users with its ease of use, making it easy to create, store, share, and track support issues for clients. This intuitive design is valued by users who appreciate a straightforward system that requires minimal training or technical expertise.

Effective Ticketing Management: Users find that SeamlessDesk offers effective ticketing management capabilities without overwhelming them with unnecessary tools. The integration of asset management and ticketing is seen as a standout feature that allows for quick issue identification and problem-solving. By allowing multiple tickets to be assigned to one ticket, the software enables technicians to stay on track and resolve issues efficiently.

Lack of ITSM Concepts: Some users have expressed dissatisfaction with SeamlessDesk's lack of certain ITSM concepts such as Change Management, Problem Management, and Incident Management. While they acknowledge that these features are planned for future updates, it leaves them feeling that the software is currently incomplete in terms of IT service management capabilities.

Ticketing Rules Issues: Users have mentioned that while the customization options for ticketing rules are great, there can be issues with rules overlapping. This has led to confusion and suggests a need for a feature update that would alert users when rules need adjustment before enabling them.

Confusing Settings Menu and Knowledge Base: There is feedback regarding the confusing nature of the Settings menu and knowledge base within SeamlessDesk. Users have found these sections to be unclear and in need of improvement, which hampers their overall experience with the software.

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