Overview
What is SuperOps.ai?
SuperOps.ai is a PSA-RMM platform powered by automation and made for modern-age MSPs. It includes features like asset, policy, patch and client management. SuperOps.ai aims to build a next-gen MSP platform.The platform also helps MSPs manage their clients, projects and…
Pricing
Standard (PSA only)
$59
Standard (RMM only)
$79
PRO (Unified Basic )
$99
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
A quick walkthrough demo of the unified PSA-RMM solution from SuperOps.ai
Product Demo - Contracts & Invoicing in SuperOps.ai
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is SuperOps.ai?
SuperOps.ai is a PSA-RMM platform powered by automation and made for modern-age MSPs. It includes features like asset, policy, patch and client management. SuperOps.ai aims to build a next-gen MSP platform.
The platform also helps MSPs manage their clients, projects and IT documents from a single place.
SuperOps.ai Features
Monitoring Tasks Features
- Supported: Remote monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
SuperOps.ai Screenshots
SuperOps.ai Video
SuperOps.ai Integrations
SuperOps.ai Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Languages | English |
Comparisons
Compare with
Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
SuperOps is a comprehensive RRM and PSA software that offers a range of valuable use cases for MSP companies. Users have praised SuperOps.ai for automating time-consuming tasks such as server checking, updating, and restarting, saving them countless hours of manual work. The asset management feature in SuperOps simplifies the process of managing and performing tasks on assets, ensuring that they are always patched and equipped with the necessary software. By using SuperOps, MSPs gain a holistic overview of all their clients, leading to enhanced client satisfaction.
SuperOps also excels in automation capabilities. The scripting module within the platform is user-friendly and efficient, making software installation automation seamless. Additionally, according to one reviewer who has tested various platforms, SuperOps offers the best ticket automation module available. This allows users to streamline and automate user support, maintenance tasks, remedial actions, and invoicing processes so they can focus on developing new solutions and services.
Another key benefit of SuperOps is its simplified patch management for small to medium enterprises. This ensures that all devices are kept up to date without restrictive contracts. Furthermore, the integration with anti-virus programs and Splashtop remote access enhances end-user experience while enabling support staff to save time by avoiding instructions for end-users to download and install remote control programs.
Users have found SuperOps to be an essential tool for managing customers and contracts, monitoring assets, tracking tickets and worklogs all in one place. Its reliable ticketing and invoicing solution makes it particularly beneficial for smaller-scale MSP setups. For programmers, SuperOps offers a resourceful API enabling them to build their own systems for clients. From remote IT work such as patch management to general RMM tasks like client device monitoring and reporting, SuperOps proves to be an invaluable asset.
SuperOps stands out among its competitors due to its user-friendly interface and seamless functionality. Customers appreciate its fast learning curve for workflows, ticket resolution, and asset tracking. Clients have experienced the convenience of automated processes, reducing the need for manual intervention. With SuperOps, businesses can streamline operations, increase efficiency through integrations and added functionality, and solve automation challenges while improving responsiveness to client needs.
Intuitive Interface: Users appreciate the modern UI and find SuperOps.ai easy to navigate and use. The intuitive interface is highlighted as a major advantage, with multiple reviewers stating that it sets SuperOps.ai apart from other tools.
Responsive Customer Support: The customer service and tech support of SuperOps.ai are highly praised for their fast response times and helpfulness. Reviewers consistently mention the support team's responsiveness and knowledge about the product, highlighting their kindness, understanding, and expertise.
Easy Setup: Many users found SuperOps.ai easy to get started with, as it only took a few minutes to set up everything they needed. The painless onboarding process and well-guided trial period are mentioned by several reviewers who appreciated the ease of access and setup.
Missing Basic Features: Some users have mentioned that SuperOps is still new and needs some polishing. They have pointed out that basic features such as bulk editing and public notes are currently missing, which can be a limitation for their workflow. However, they acknowledge that the team is working on implementing these features.
Client Portal Functionality Needs Improvement: One user has criticized the client portal functionality, stating that it needs improvement in order to effectively share ticket and project work details with clients. They believe that enhancing this functionality would reduce the need for manual updates and improve communication with clients.
Cluttered Display of Information Fields: The display of information fields in the 'Additional properties' section of tickets was mentioned as an area that needs further work to reduce clutter. According to one user's suggestion, only fields with information should be displayed to make it more organized and easier to navigate.