Name: UserZoom
Rating: 8.1 (124 reviews)
Author: UserTesting

Overview

Recent Reviews

An excellent tool to assist research

9 out of 10

May 05, 2023

Incentivized

I use UserZoom mostly for:
- Running unmoderated user testing sessions for client's websites
- Gathering feedback on designs / concepts / …

Among the best user research tools out there

6 out of 10

July 18, 2022

Incentivized

UserZoom is currently only being utilized by the UX team for product-focused research and design research. Right now, the UX team and some …

One of the best user research tools, room for improvement

8 out of 10

July 09, 2022

Incentivized

Our company is a multinational public transport company where we operate bus, train, tram and coach services across the country. …

Perfect for Research and Design Thinking

9 out of 10

July 08, 2022

Incentivized

Userzoom had assisted me and my organization make informed design decisions with the help of real customer feedback instead of just …

UserZoom, best friends with usability tests

10 out of 10

July 08, 2022

Incentivized

We use UserZoom for usability tests. It makes it easier to have an interviewer, observers, and notetakers at the same time, it allows them …

UserZoom review - Great for qualitative/quant research but expensive compared to other providers

8 out of 10

September 28, 2021

Incentivized

We used UserZoom as a way of collecting qualitative feedback on prototype mobile screens, customer journeys, and our website from …

Great product for quick usability testing. Overall, easy to learn and utilize.

7 out of 10

December 04, 2020

Incentivized

I have used the product for usability testing so that I could facilitate sessions and give control to the participants while we talk …

UserZoom is a Fantastic Platform for Capturing End-User Insights!

8 out of 10

March 16, 2020

Incentivized

UserZoom is most frequently used by the UI and marketing teams within my organization. Our teams often attempt to receive feedback on our …

Really good!

10 out of 10

March 15, 2020

Incentivized

Zoom is used by the entire company. Is really helpful to talk to other members in different locations and with customers all around the …

UserZoom: To Make Your Customer Experience As Great As Your Product!

9 out of 10

February 15, 2019

Incentivized

We have used UserZoom for end-user experience testing, most often to test CPG websites. What's most important in these scenarios is a …

Good, UI could use updating

6 out of 10

January 31, 2018

Incentivized

We started using UserZoom a year ago, and now that it's time to renew the contract I'm looking at other alternatives. We got the …

Usability Testing Tool Review: UserZoom

8 out of 10

January 04, 2017

Incentivized

UserZoom is being used for remote/moderated usability testing. It helps us to identify user experience related issues with websites and …

UserZoom: U Get What U Pay For

8 out of 10

March 22, 2016

Incentivized

We do consulting research, and use UserZoom for our client projects when we need to capture behavioral data (i.e. clickstreams, heatmaps, …

Useful tool, great support team

9 out of 10

July 26, 2014

Incentivized

I used UserZoom primarily to conduct quantitative usability tests. I was the first to use it on our team of user experience researchers, …

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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UserZoom

N/A

Unavailable

Sorry, this product's description is unavailable

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Product Details

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Tech Details

What is UserZoom?

UserZoom Competitors

UserZoom Technical Details

Operating Systems	Unspecified
Mobile Application	No

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