Name: Verifone Point
Rating: 9 (2 reviews)
Author: Verifone

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Flowchart

Innovation Management

Development

Attendance Tracking

Education

Barcode

Business Intelligence (BI)

Collaboration

Corporate Performance Management (CPM)

Digital Rights Management (DRM)

Streaming Analytics

Enterprise

Accounting

Crypto Accounting

FinTech

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

Archiving

Cloud Storage

Digital Experience Monitoring (DEM)

Disk Cloning

Fraud Detection

Identity Verification

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Office Migration and Repair

SIP Trunking

Virtual Data Room

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Contact Center

Content Management

Email Marketing

Enterprise Marketing Management

Event Management

Identity Resolution

Marketing Automation

Personalization Engines

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Wholesale Marketplace

Marketing

Job Site Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Revenue Operations

Sales

API Security

Cloud-Native Application Protection Platforms

File Integrity Monitoring

Security

Automotive

Catering

Construction Takeoff and Estimating

Interior Design

Law Practice Management

Moving Software

Nonprofit CRM

Real Estate Property Management

Retail Analytics

Retail Management

Roofing

Vertical-Specific

root

Overview

Pricing

ProductDemos

Features

ProductDetails

Comparisons

ReviewsAndRatings

small

SumUp

Point of Sale

SumUp Inc.

medium

Subscription

Clover

Clover Clover Gift Cards Clover Go Clover Station

Fiserv

Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.

Square Point of Sale

Each Transaction

Square Reader for magstripe

Square Reader for contactless and chip

Square Stand for contactless and chip

Square Terminal

Square Register

Square POS

Block, Inc (Square)

Fiserv (formerly First Data) and ICICI Merchant Services combined a payment gateway and  point-of-sale software and hardware solutions with features such as card & check acceptance, and merchant mobile commerce solutions, and ecommerce gateway. First Data merged with Fiserv in July 2019. Similar capabilities are now supplied by Fiserv Carat.

Fiserv (First Data) - ICICI Merchant Services

Payment Gateway

Fiserv (First Data) - ICICI Merchant Services firstdata

Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll, schedule and shift management, etc.).

Starter

Essentials

Growth

Toast Point of Sale

Restaurant POS

Toast

FreedomPay is a point-of-sale software solution with features such as PCI-validated point-to-point encryption.

FreedomPay

large

Epos Now, headquartered in Norwich, offers their cloud-based point-of-sale software and integrated hardware systems, configurable to meet the needs of retail and hospitality and available for a single up front payment or at a monthly cost.

Epos Now

Aloha POS is a point-of-sale software solution with features such as highest market share in the industry and streamline food preparation and delivery.

Aloha Cloud

NCR VOYIX

PayPal Zettle

PayPal

Versapay is an AR automation solution from the company of the same name in Toronto, providing what the vendor describes as a customer-centric  solution combined with digital invoicing and and statements, and integrated payment solution allowing users to accept all payment types across AR, ecommerce, and POS channels within the user's own ERP.

Versapay

Accounts Receivable

Verifone Point is a point-of-sale software solution with features such as payment simplicity and flexible service.

Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.

Podium Standard

Podium Professional

Podium Essentials

Podium

Online Reputation Management

Verifone Point

The Point of Sale (POS) is simply the place where a retail transaction takes place--it's the hardware and software used to physically accept payments and record transactions.

Likelihood to Recommend

Verifone

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Call back

Adding new features

Support staff

Different support

Get a response

Home

Point of Sale Systems

We use VeriFone Point to manage around 100 VeriFone credit card terminals used throughout our company. Our point of sale is distributed through multiple states at locations that are open most hours of the day. Based on our deployment size, it would make more sense for us to support our hardware directly, but VeriFone Point recommended based on each location's size—a small retailer with a few terminals would absolutely be better off with Point support.

Product Usage

Pros and Cons

Knowledge and experience: Point supports many businesses with many VeriFone terminals throughout the country. Therefore, they have much experience with the hardware.
Availability: When calling for support, it is rare to not get a response from a human. Some calls are answered after only minutes of hold time, others can take much longer, but a human is almost always available.

Things done well

Bureaucracy: Since this is the payment industry and a very large company, they move slower than an iceberg with most projects, including ordering new terminals or adding new features.
Availability of project support: Aside hardware troubleshooting, it often feels very difficult to get help from Point support for things like opening a new location, adding a feature, or making other changes requiring any level of planning.
Inconsistent support staff: One issue may be handled very differently by different support staff. We often work with somebody for hours on one issue only to call back later and have the same issue solved in minutes by a different person.

Things done poorly

VeriFone Point definitely knows the VeriFone payment hardware and support tools. They work with many businesses using this hardware, so their remote management tools are thoroughly capable of handling this hardware. This allows them to meet the needs of a small deployment, maybe 20 terminals or fewer. We quickly found out that we would have been better off setting up our own tools and staff to support our deployment of VeriFone hardware. Based on the number of terminals we have in use, our geographical span, and hours of operation, we need to address issues more quickly and personally than VeriFone Point is able to. While they are responsive, their tier I support is pretty generic and mostly assists with power cycling.

No in house staffing: Since VeriFone Point handles our Verifone hardware support, we do not need to pay our own staff for advanced device management.
No in house support tools: We don't need to pay for costly support tools since VeriFone Point handles them on a case by case basis.

Return on Investment

We started using VeriFone Point when we switched from software-based credit card processing to VeriFone payment software. With our previous software system, we had a similar experience with support to what we have experienced with VeriFone Point. Support for payment industry tools tends to be excessively pragmatic, to the point where they ignore symptom clues while having us power cycle hardware for the fifth time.

Alternatives

VeriFone Point 2019-06-23 18:54:48

Operating Systems	Unspecified
Mobile Application	No

Verifone Point

Overview

What is Verifone Point?

VeriFone Point - Good for small VeriFone hardware deployments.

Pricing

Verifone Point

What is Verifone Point?

Entry-level set up fee?

Offerings

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

Clover

What is Clover?

Podium

What is Podium?

Product Details

What is Verifone Point?

Verifone Point Technical Details

Comparisons

Compare with

SumUp

Clover

Square POS

Fiserv (First Data) - ICICI Merchant Services

Toast Point of Sale

FreedomPay

Epos Now

Aloha Cloud

PayPal Zettle

Versapay

Reviews and Ratings

Reviews

No reviews found