Overview
What is WhatsApp Business?
WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp…
Empowering our customers
Value for your money
TrustRadius Insights
WhatsApp Business is your tool for better communication with the world.
WhatsApp Business best for Businesses
WhatsApp Business is amazing and easy
WhatsApp Business, awesome tool for small and medium businesses to communicate with their customers
Easy connection to work
It is one of the best messaging apps for all phone users of the current age
It's totally awesome regarding privacy and end-to-end encryption
WhatsApp business is a great communication tool
WhatsApp Business Is Not Only Communication But Also Business Solution Tool"
A Business Solution for a Small business manager
Platform for the business to grow further
WhatsApp Business is a great communication tool.
Awards
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Reviewer Pros & Cons
Pricing
WhatsApp Business
Free
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
- FAQs
What is WhatsApp Business?
WhatsApp Business Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(193)Attribute Ratings
Reviews
(1-22 of 22)Best Business Platform in Hand
1. Easy communication and instant support
2. Multiple options to create catalogue according to your business type and targeted audience.
- Ease of communication with clients which helped us in improving our customer satisfaction and quick response time.
- We can customise messages for different clients such as for vendors, business clients.
- Excellent support in share images, videos, documents. It saves a whole lot of time and effort by email it to various clients and stakeholders.
- Various options to create catalogue & showcase accordingly
- WhatsApp Business is a great tool but it becomes difficult when there is need for scalability
- Ensuring with the strict compliances & policies of WhatsApp Business consumes time while on boarding new business.
- WhatsApp Business must add more comprehensive features for reporting and analytics.
Empowering our customers
This enables clients to easily ask us questions from their phones, without having to always open an email client.
- Facilitates customer support queries
- Handles multiple phone numbers easily
- Confusing to see what your WA Business # looks like from a customer perspective
- Whatsapp's support isn't always the most responsive
Outbound marketing / longer distance communication can be challenging however as replies to recipients after 24 hours has elapsed are limited by Whatsapp Business
Value for your money
- Catalog
- Ads
- Chanels
- Retrieving of backups
- Incorporate a calendar
- Allowing customers to make reservations
- Sending files immediately.
- Performing backups on regular basis.
- You can chat and you can make video/voice chats.
- Work in every country in the world with no restrictions.
- Have it work in multiple languages.
Its less appropriate as we cannot make a video call and all of us are in that video sharing screens similar to other applications.
WhatsApp Business best for Businesses
- Two-way communication: WhatsApp Business allows businesses to have real-time, two-way conversations with their customers, which can help to build stronger relationships and improve customer satisfaction. Customers can ask questions, provide feedback, and make inquiries, while businesses can respond promptly and provide personalized support
- Automation: WhatsApp Business allows businesses to automate certain tasks and messages, which can help to save time and streamline customer support. Businesses can create quick replies and set up automated messages for frequently asked questions, order confirmations, and other types of customer inquiries.
- Customer engagement: WhatsApp Business allows businesses to engage with customers in a more casual and personalized way than traditional marketing channels. Businesses can use WhatsApp to send promotions, share new product launches, and offer exclusive deals to customers.
- Limited features: While WhatsApp Business offers some basic automation features, such as quick replies and automated messages, it lacks some more advanced features that would be useful for businesses. For example, it does not offer the ability to schedule messages, set up chatbots, or create custom workflows.
- Integration: WhatsApp Business does not have native integrations with many third-party tools and services, which can make it difficult for businesses to fully integrate it into their existing workflows and tools. This can limit its usefulness for businesses that rely heavily on other software tools.
- User management: WhatsApp Business currently only allows businesses to have one phone number associated with their account, which can make it difficult for larger businesses with multiple customer support agents to manage conversations effectively.
WhatsApp Business is amazing and easy
- video calls
- share documents
- send audios
- I feel safe when using
- Sometimes I can't complete a complete audio without holding the button properly.
- there is only the possibility of conversation with a number
- many people using it at the same time
WhatsApp Business, awesome tool for small and medium businesses to communicate with their customers
- This app has been able to connect me to my customers.
- Communicate more effectively with your customers and grow your business.
- Send files, images, videos, and even links directly on phones.
- Collaborative workspace.
- Group chat with the possibility of making a presentation.
- WhatsApp Business should think about the possibility of creating chatbots.
Easy connection to work
- Easy to use by registering a phone number as your personal WhatsApp number and attaching your company profile by opening and closing your image to your product.
- Fast and accurate connection.
- It allows you to split chat between business and personal as WhatsApp Business and Personal can be downloaded on the same smartphone by registering a different number.
- In the group, only the admin can add a new person or remove one.
- It is not useful for employees/clients who want to get information while traveling.
- A huge number of people can be add in a group for better communication
- messages, photos, and videos sharing free and easy
- end to end encryption facilities ensures highest security
- it only works with phone number
- there is a constant source of distraction
- impact on people's privacy
- End-to-end encryption is awesome which is very highly challenging in GB software.
- It helps to public the products one want to sell, by completing business profile.
- An outstanding option for which everyone falls is an auto message to convey the information.
- Deleted messages must be shown.
- There should be a profile guard to cover photos and maintain privacy.
- There should be a feature that avoid screenshot.
- WhatsApp should give green signal for online user.
WhatsApp business is a great communication tool
- Helps the customers to take perfect decision
- Perfect for digital marketing
- Allows the immediate interaction
- Can’t install it more than one device
- Some complained excess utilization of space
- Better responsibility for the customers
- Sending files is as simple as emailing and getting a quick response from the recipient. API support, as is notification management based on timing.
- Incoming message responses are automatically and quickly processed. Unique features include speed and practicality, which are uncommon in similar tools and allow for a more personalized and efficient benefit for the customer.
- Complete the sketch with a focus on business efficiency and the ease of boosting and removing users.
- It is used to direct questions about anyone in the departments or individuals within the company.
- Including important information like an address, website, email, working hours, and activity segment is necessary for companies to provide professional work.
- Scalability is difficult to suggest, and the quality of the links, especially when made on video, should be improved.
- Traveling with WhatsApp Business is tricky because unable to hold calls, and the app is banned in some countries.
- It's possible to improve API support and extract the application's satisfaction index.
A Business Solution for a Small business manager
- This feature shows the authenticity of the product seller, helps the customer to make better decision
- Perfect for digital marketing and selling
- Seller can upload Catalogues that can be useful for the customers in making decision
- The newest update has created many issues for the users, mainly the issues with the camera, photos and chatting with customers
- Some complained of excess utilization of space
- Reduction of size and quality of the uploaded pictures
Many housewives have shifted their focus on home businesses and this is the best platform to do and grow your business
Many big names in the industry have opted for this utility and have grown their business
It is easy to use and have a wider reach.
Platform for the business to grow further
- Easy to use.
- WhatsApp is widely used by majority of the people.
- Product catalog update.
- Direct contact with the customers.
- Secured connection and ad free.
- Video catalog might help.
- Good to have a demonstration of usage.
WhatsApp Business is a great communication tool.
- Fast and accurate communication
- Sending files
- Creating groups for each project
- At the moment I can't think of anything that could be improved.
- Easy to use, register by phone number same as WhatsApp personal
- Providing to attach company profile by [submitting] open and close you [business, gallery] picture of your product
- Auto replay for costumer that would contact you, and we can set quick [information] about the company
- WhatsApp Business and personal can be download at the same smartphone by register differents number
- Allow you split chat between business and personal
- WhatsApp Business has registered with only 1 phone number for [lifetime]
- Display name[s] are permanent
- Once your [business] is closed forever, need to changes [the] number of WhatsApp Business
- [The] costumer has access to see your [profile] and copy them for their purpose
WhatsApp Business Review
- It's the most used in Latin America.
- It shows the status of the message.
- Allows the immediate interaction.
- It's easier to establish a clear communication between the company and the client.
- It can on occasion mix business and private communications.
- Can't install it on more than one device.
- More responsibility for the user.
WhatsApp, great tool for business and private life
- Free use.
- Options (store, away message, quick replies).
- Sending documents.
- Location sharing.
- Free calls to other WA users.
- In a group, only admin can add new person.
WhatsApp Business, Speed and Practicality
- Some unique characteristics, hardly found in similar tools, are speed and practicality, which enable a more humanized and rapid service for the client.
- Another fundamental point is the mobility of communication, especially in the case of home-office work. Communication between employees, clients, and managers is almost instantaneous.
- The possibility of adding important information, such as an address, website, email, working hours, and the segment of activity is necessary for companies to offer an increasingly professional service.
- As a suggestion, it would be good to pay better attention to the quality of the links, especially when made on video.
- If there is no waiting at the time of using the application, it is very likely that you have the opposite effect: instead of engaging your client, you end up pushing them away.
Great Business Software.
- Quick responses
- Hang tags
- Very complete profile
- Business efficiency
- Customer support
- Scalability difficulty.
- It is not possible to put a WhatsApp call on hold.
- Satisfaction index, for example, cannot yet be extracted from the application.
Would like the possibility to add important information, such as an address, website, e-mail, working hours, and industry.
This is extremely important information so that companies can fulfill orders via WhatsApp. One of the biggest disadvantages of WhatsApp, therefore, is its scalability difficulty. The greater the number of interactions, the more difficulty you will have in strategy planning, monitoring interactions, and managing these transactions or orders.
WhatsApp Business
- Notification management based on timing.
- API suport.
- Automatic quick reply to incoming messages.
- Connectivity: your phone should be connected to the network to be available.
- Nuisance: groups sometimes can be tedious if they are not muted.
- API support can be improved.
WhatsApp for Business
- Easy to maintain a user community in terms of adding or removing people.
- Employee/ customer questions can be directed to appropriate sources.
- People have to download a new app on their phone.
- The tool is banned in some countries, so it is not useful employees/ clients want to obtain information while traveling.