Overview
What is Zenduty?
The vendor describes Zenduty as a collaborative, end-to-end incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value. Zenduty centralizes critical alerts through predefined notification rules to ensure…
Pricing
Freemium
$0.00
Starter
$5.00
Growth
$15.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Zenduty?
The vendor describes Zenduty as a collaborative, end-to-end incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value. Zenduty centralizes critical alerts through predefined notification rules to ensure that the right people are notified at the right time and respond to and resolve incidents before it impacts customers.
Zenduty supports over 100+ integrations and alert sources where IT teams receive contextual notifications from the services of their choice to foster speedy resolution of potentially damaging downtime:
- Customizable escalation policies define the user's internal alerting rules as per a company's on-call schedules to notify the right responders.
- Proactive, cross-channel notification channels to on-call support teams - SMS/IVR(Phone), Slack, Microsoft Teams, Push(Android/iOS), Email
- Assign predefined incident roles along with customizable incident playbooks to empower teams to rapidly resolve a crisis
- It provides contextual data to perform rapid RCAs
- Customizable post-mortems insights to streamline processes and institutionalize a culture of improvement and world-class reliability.
- Custom incident priority and SLA alerts
- Proactive stakeholder updates for greater transparency during critical, business-impacting incidents
- Automated communications for accelerated and frictionless collaboration between support staff and subject matter experts
Zenduty Features
Additional Features
- Supported: ChatOps for Slack and Microsoft Teams
- Supported: Incident Timeline
- Supported: Escalation Policies
- Supported: Incident Playbooks
- Supported: Single Sign On
- Supported: On-call Scheduling
- Supported: 100+ Integrations
Zenduty Screenshots
Zenduty Videos
Zenduty Integrations
- Sentry
- SolarWinds ipMonitor
- New Relic
- Prometheus
- Amazon CloudWatch
- Icinga
- Jira Software
- Jira Service Management
- Zabbix
- ServiceNow IT Service Management
- Datadog
- Slack
- Dynatrace
- Dynatrace Application Monitoring UNPUBLISHED
- Nagios Core
- Nagios XI
- SolarWinds Pingdom
- SolarWinds Loggly
- Splunk Infrastructure Monitoring
- Statuspage
- Sumo Logic
- Zendesk Suite
- Splunk Cloud
- Freshdesk
- Bitbucket
- GitHub
- Jenkins
- BugSnag
- Kayako
- Firebase
- Firebase Crashlytics
- Monitis, now part of Teamviewer
- ManageEngine Site24x7
- Graphite
- LogDNA
- Logz.io
- Uptrends
- IDERA Uptime Infrastructure Monitor
- SolarWinds Papertrail
- Graylog
- CircleCI
- Rapid7 InsightOps
- Humio acquired by Crowdstrike
- Sysdig Secure
- SolarWinds AppOptics
- Cisco ThousandEyes
- Google Cloud Operations Suite
- AppDynamics
- Heroku Platform
- Sematext Infrastructure Monitoring module
- Microsoft Teams
- ConnectWise Automate
- BMC Helix ITSM
- VMware Tanzu Observability
- by Wavefront
- Azure Cloud
Zenduty Competitors
Zenduty Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | English |
Zenduty Customer Size Distribution
Consumers | 3% |
---|---|
Small Businesses (1-50 employees) | 60% |
Mid-Size Companies (51-500 employees) | 25% |
Enterprises (more than 500 employees) | 12% |