Overview
What is Avaya Aura?
The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and…
Avaya Aura Review
Avaya Aura Review
Avaya Aura Review
Avaya Aura Review
Avaya Auro Review
Avaya Aura review
Avaya Aura What lies ahead
Simple Review
Avaya Aura at play
Avaya Aura is the best product and a lot of journey for us to growth with
Large Contact Center Review of Avaya Aura
Avaya Aura interoperability and messaging
Disappointing
Avaya Aura could do better
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call park (29)8.989%
- Answering rules (33)8.585%
- Centralized communications management (32)8.080%
- Message alerts (29)7.272%
Reviewer Pros & Cons
Video Reviews
5 videos
Pricing
What is Avaya Aura?
The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for…
What is Zoom Workplace?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom…
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 8High quality audio(27) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7.2High quality video(15) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 6.9Desktop sharing(17) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 6.7Calendar integration(19) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7Meeting initiation(18) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 6.8Record meetings / events(16) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 6.7Live chat(12) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 6.5User authentication(18) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 7.1Participant roles & permissions(16) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 6.6Hosted PBX(19) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 7Multi-level Interactive Voice Response (IVR)(24) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 7.6Directory of employee names(25) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.5Answering rules(33) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 7.3Call recording(28) Ratings
Automatic recording of inbound and outbound calls
- 8.9Call park(29) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.3Call screening(26) Ratings
Ability to block numbers or send calls directly to voicemail
- 7.2Message alerts(29) Ratings
Receive SMS and email message notifications for voice and fax messages
- 5.8Business SMS/External Messaging(13) Ratings
Unlimited SMS and/or MMS with clients
- 6Online Fax(11) Ratings
Ability to send and receive faxes over the internet
- 6.7Voicemail Transcription(17) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 7.1Mobile app for iOS(21) Ratings
App for iPhone and iPad
- 6.8Mobile app for Android(20) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 8Centralized communications management(32) Ratings
All voice, chat, and video features can be managed from one central platform.
- 6.7Team messaging(20) Ratings
Team members can send each other messages.
- 6.2Team document sharing(14) Ratings
Documents can be shared with other team members.
- 6.1Call and meeting analytics(20) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Avaya Aura?
Avaya Aura Competitors
Avaya Aura Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(69)Attribute Ratings
Reviews
(1-25 of 51)My experience with Avaya
- easy call routing configuration
- The CMS reporting is good and is easy to integrate with other applications using connectors
- I hope customer and agent first strategy can be used simultaneously in one CBA server
Avaya Aura Review
- It is extremely feature-rich which is very important to satisfy all the customer needs from the basic user up to the advanced call center features
- Some of the user interfaces are not the best. I think a lot of particularly the web-based interfaces need to have some improvement.
Avaya Aura Review
- So one of the things it's done well is it's stable. It's networked at all the sites. We have five-digit dialing everywhere, and one of the features we like is the crisis alert feature. So if somebody calls 911 at a particular school, it sets an alarm off on the phones upfront and displays the extension number and the room number of who called 911. So they can respond and they know where to send first responders. So it's pretty cool.
- So this product has room for improvement in features. Some of the features it has, in fact, we are in the process of upgrading the software of it. And then we're up in the process of upgrading the software on the 911 feature to give that exact location to the PSAP, the 911 center. Some of the other room areas for improvement would be on some of the telephony features and it would take time to go into specifics.
Avaya Aura Review
- I will say giving us a variety of features that we can offer our customers because we are a site, a government site, but we have different customers that fall on the government contract that we have to support. So everybody's not going to want the same thing. So we have to be able to offer them the different takeaway features that are not allowed in their area. And I think Avaya does a great job of that.
- With us just now really implementing it in different areas, I can't really say that it hasn't done a lot of what we need to do because there's a lot we can't do as a government site and Avaya goes above and beyond what we are allowed to do. So I can't really say there's a need for an improvement in any area I can see right now.
Avaya Aura Review
- Let's go with the call center set-up agents skills and vectoring. If you program it well enough, eliminate a lot of work for yourself, be pretty much hands off and you can leave the management of the system to itself. Kind of set it and forget it.
- Not many areas. So we're talking about a product that's been in service for a long time. If we're improving on anything, it's always going to be the newest stuff that they're rolling out. For instance, on 10.1, they just started finally loading a bunch of extra features for SIP that were on H323. So we're still actually in H323 company ourselves for the most part. We have about 500 or so SIP handsets. We don't want to migrate everything yet because I had said this before, our agent infrastructure for our call centers is so vital to the business. We're terrified to change it and lose any features. So maybe with this rollout of 10.1 that we're scheduled to do and a couple of months or so, maybe we'll go full SIP at that point.
Avaya Auro Review
- I'm an old Avaya Nortel guy, became Avaya guy. So the product's pretty awesome. Our product is really stable. We have the stuff that's the systems that are in-house in our own data centers and it's really strong and we rarely have any issues with it. It's a super strong product. So improvement-wise, I think it's a great product.
- No, our Avaya Auro rocks, our rock solid system.
Avaya Aura review
- Unified communications
- Call center
- Self serve portal
- End devices
- Deployment automation
Avaya Aura What lies ahead
- Stable product especial Communication Manager and Elite
- AEP integration with 3rd party self service applications
- AACC fantastic multi Channel product
- Full cloud Solution enabling both voice and digital channels as a singe front end
- AACC Workspaces to have the same capabilities of AAAD this is a huge issue for financial and insurance institutions as they have to use two different desktops
Simple Review
- Easy implementation
- Seamless integration with other platforms
- Solid hardware
- WFE has been a bit rocky in our case
- Workplace updates
- Certificate installation/compatibility
- Hardware Firmware Updates
Avaya Aura at play
- Deployment
- API extensions
- Integration with other applications
- Need to support cloud
- Need to have new features including AI
- Well on CC Elite for our customer service support
- Yes after attend the breakout section and then we think AEP is the best for future upgrade
Large Contact Center Review of Avaya Aura
- Call routing
- IVR
- Uptime
- APIs
- Stability
- Migration effort
Avaya Aura interoperability and messaging
- Softphone applications
- Integrations with Teams
- Modern physical phones with robust options
- Better integrations with other applications for mobile devices
- Physical phones could have better labeling or overlays for different languages
- Simpler administration and more reporting options natively without needing 3 party products
Avaya Aura works well with the Elite agent solution.
Disappointing
- Supports SIP well
- Supports VM Well
- The look of the phones compared to Cisco
- Lack of audio transmission amplification when using a JSeries Phone and a headset
- Lack of communication in regards to when One-X Communicator will be at EOL
Avaya Aura could do better
- ACD
- Session Routing
- Core Aura product
- CMS Supervisor thick client
- Soft Client
- Day to day administration
- Tenant admin
What they do not do well are the following:
- User interface
- Integration with Active Directory
- User administration
- CMS Supervisor thick client interface, Avaya Session Border Controler
- The processing power required for signaling manipulation is too much compared to other vendors.
- Desktop phones
- Remote worker voice
- Sip trunking
- Contact center routing and integration
- Sales vs actual delivery and feature release
- Integration pricing
- Cloud offering is't innovative
Avaya Aura is the #1 Solution for big business
- Interoperability with our call centers
- Unsurpassed stability
- Low maintenance and low administration overhead
- Needs hybrid functions to integrate with cloud drives natively
- Needs more user self servicing
Avaya Aura is always available
- It's a reliable product.
- Provides good customer support if additional assistance is needed.
- Ease of use.
- I think there is always room for improvement with Customer Service.
- I think some of the enhancements we are looking for will be provided in an upcoming release.
- Could use some improvement in the area of reporting.
Avaya Aura the onsite Voice Legacy
- Call routing using CDN
- AAAD agent desktop
- Fail over architecture and High Availability
- Reporting
- Email channel
- Chat channel integration with websites with Rest API's
- Direct Social Integrations with Business API's / connectors
Interoperability with Avaya
- Scalabilty
- Resources
- Services
- Dependabilty
- Remote worker consistency
- CPODS
- Professional Services stability
Avaya Aurareview
- Voicemail
- User administration
- Call center administration
- Workplace needs to be able to have the BM load open up automatically
Well pricing
- Product works well.
- Less downtime
- Customer service
- Documentation of the issue and workaround
Avaya Aura review
- Voice
- Video call
- Call Routing
- Voice mail
- Contact list in Vantage Phone should be easily imported and synchronized as CSV file for all phones with one click and easily add contact picture
Avaya Aura review
- VM
- VOIP
- Tech Support
Ardent Avaya Aura Fan!
- Robust
- Reliable
- Easy to manage
- Web Based Management
- Tenant Partitioning for clear reporting
- Reporting