Overview
What is Canny?
Canny, a customer feedback and changelog tool from the company of the same name in San Francisco, helps small to large businesses collect, analyze, prioritize and track user feedback to make informed product decisions. Feedback is captured and organized in…
Pricing
Growth
$400
Business
Custom
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $400 per month
Product Demos
Canny 101 | Full Tutorial | Demo | Intro
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Canny?
Canny Videos
Canny Integrations
Canny Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
Canny.io is a software that effectively addresses various business problems and provides valuable solutions for its users. With Canny.io, users can consolidate and manage feedback, feature requests, and bug reports from customers in one centralized platform. This streamlines communication with clients, ensuring a great customer experience across the board. Additionally, the software automates the process of feedback collection, saving users time and effort compared to manual methods.
One of the key use cases of Canny.io is enabling users to gather market feedback and feature requests in one place. This prevents issues with lost feedback and allows for easy evaluation and analysis. Users can also find out what customers think of their product and discover new ideas for development. Another important use case is providing a formal space for tracking feedback and ensuring its implementation within features. This bridges the gap between research and product design, enhancing collaboration among team members.
Moreover, Canny.io facilitates better alignment with customer needs by providing a customer-facing forum where users can understand the features customers want and allow customers to voice their opinions. The software also helps in prioritizing feature roadmaps based on customer needs, promoting adaptation and growth. It eliminates the problem of lacking a coherent way to gather and organize customer requests, as well as communicate the progress of feature development.
In addition to these use cases, Canny.io boosts productivity by providing a centralized view of all feedback. This enables users to prioritize and select the best ideas for further development, improving overall efficiency. The software also aids in maintaining agility while planning IT improvements aligned with customer needs. Furthermore, it serves as a guiding compass for companies to prioritize feature development and directions, ensuring that efforts are focused on what matters most.
Overall, Canny.io provides a valuable solution for businesses by addressing various business problems related to managing feedback, prioritizing feature development, fostering collaboration, promoting transparency with customers, automating feedback collection processes, and more. With its user-friendly interface and comprehensive features, Canny.io simplifies and streamlines the feedback management process, allowing businesses to better serve their customers and drive innovation.
Easy Adoption: Users find Canny.io easy to adopt and appreciate its basic functionality for tracking feature requests. Many users have stated that they were able to quickly get started with the platform without any difficulties, allowing them to efficiently manage their feature requests.
Valuable Feature Tagging and Voting: The ability to tag and vote on feature requests is seen as a valuable feature by users. Several reviewers mentioned that this functionality helps in organizing and prioritizing ideas based on user votes, providing valuable insights into the most requested features.
Effortless Setup and Integration: Users like the low effort required to set up and use Canny.io, as well as its easy integration with Slack for internal insights. Multiple users have expressed their satisfaction with how seamlessly they were able to set up the platform and integrate it into their existing workflows, saving time and increasing productivity.
Limited functionality on free version: Some users have expressed dissatisfaction with the limited functionality and features available on the free version of Canny.io. They feel that it restricts their ability to fully utilize the software for their needs.
Difficulty in using Roadmap feature: Several reviewers have mentioned difficulties in using the Roadmap feature due to the un-uniform format of feedback. This inconsistency makes it challenging for users to effectively navigate and manage their roadmap, leading to frustration and inefficiency.
Lack of integration options: A number of users have raised concerns about the lack of integration options with other tools or platforms. They feel that this limits their ability to streamline workflows and collaborate seamlessly across different systems, which can be a hindrance to productivity.