Overview
What is Chatter (discontinued)?
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
Great Option for a Communication tool
Chatter: Get social within Salesforce!
The best social networking tool for professionals corporations
For a great way to store answers for Sales Reps, Chatter can help your organization.
Chatter Works for Us
Chatter is obsolete
A Crucial Component in Managing Work Flow Communication
Chatter: A collaborative communication tool
Great way to keep up with updates!
Chatter: A great feature of Salesforce!
Gladder with Chatter
Friendly and easy tool that helps employees connect in one place.
- to ask questions
- follow groups
- ask for travel approvals
- ask for …
As a sales-rep, Chatter is a forget-able feature that has little impact on day to day activities
Only a must-have if you already use Salesforce
Popular Features
- Chat (50)9.090%
- Discussions (51)8.181%
- Mobile Access (49)8.080%
- Notifications (53)7.171%
Pricing
What is Chatter (discontinued)?
Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
2 people also want pricing
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Product Demos
X-ATC-Chatter Short Demo
Omron F3SG Light Curtain Demo Anti Chatter Mode
Salesforce Chatter Demo
X-ATC-Chatter 1.5 Demo
Features
Project Management
Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation
- 8.8Task Management(36) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 8Gantt Charts(19) Ratings
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
- 7.9Scheduling(30) Ratings
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
- 8.9Workflow Automation(32) Ratings
Workflow automation is the ability to route work requests along an approval process automatically.
- 8Mobile Access(49) Ratings
Mobile access is the ability to access the software from a smartphone or tablet.
- 7.9Search(44) Ratings
Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.
- 8.8Visual planning tools(33) Ratings
Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.
Communication
Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.
- 9Chat(50) Ratings
Instant messaging tool allows users to communicate with select other users in real-time threads.
- 7.1Notifications(53) Ratings
Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.
- 8.1Discussions(51) Ratings
Users can join groups or message boards for forum-style collaboration.
- 8Surveys(34) Ratings
Users can create and participate in surveys to get input from other collaborators.
- 8Internal knowledgebase(36) Ratings
Users can author or access “How-to” help and reference tips about internal processes.
- 9Integrates with GoToMeeting(13) Ratings
Integrates with GoToMeeting for web conferencing.
- 8.9Integrates with Gmail and Google Hangouts(20) Ratings
Integrates with Gmail and Google Hangouts.
- 9Integrates with Outlook(23) Ratings
Integrates with Microsoft Outlook to tie in email threads.
File Sharing & Management
Features that allow collaborators to view, work on, and organize files.
- 8.8Versioning(28) Ratings
Users can access the most up-to-date version of a document, track changes, and revert to older versions if needed.
- 8.8Video files(33) Ratings
Supports video file types
- 7.9Audio files(30) Ratings
Supports audio file types, such as .mp3, .mp4, and .wav
- 8.9Document collaboration(41) Ratings
Users can edit files and attach comments to files.
- 8Access control(34) Ratings
Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.
- 8.9Advanced security features(29) Ratings
Includes advanced security features such as file encryption or remote data wipe.
- 9Integrates with Google Drive(18) Ratings
Integrates with Google's cloud storage platform, Google Drive.
- 8Device sync(27) Ratings
Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.
Product Details
- About
- Tech Details
- FAQs
What is Chatter (discontinued)?
Chatter (discontinued) Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(98)Attribute Ratings
Reviews
(1-25 of 56)Amazing social network with effective results
- Chatter has connected us on one platform where we mutually work for the uplift of our organization it has provided me with amazing features by which I can easily boost up my business campaigns and I can engage my team in an effective way.
- This tool is the medium for each member to easily communicate and discuss their business ideas so that we can draft the best sales plan.
- Its mobile application is worthy to use which provides me the real-time update about the current working status of my team members and make it feasible for me to track their work.
- I do not have any major issue, but there are some features which are very difficult to use and learn.
- Salesforce always provides efficient services with great results. Chatter is an amazing tool of Salesforce which is a fully-featured and advanced kind of tool.
- I appreciate its team which keeps on organizing this tool amazingly.
Great Option for a Communication tool
- Very well organized
- Easy to utilize
- Promotes team communication
- I've experienced a lot issues logging in to Chatter
- Did not experience a lot support with figuring out log in issues
Chatter: Get social within Salesforce!
- Chatter connects us internally quickly and efficiently.
- Chatter helps us to maintain Salesforce hygiene.
- Chatter helps us to keep track of what we need to get done.
- Chatter can be difficult to understand. I'm sure there are plenty of features I've never used.
- Chatter can be difficult to come back to and check, things move around sometimes.
- Chatter can take more time than other conversation methods.
- Keeping track of all activities.
- Helps sharing files or syncing any data.
- Its being mobile is best for our sales managers to keep an track while traveling.
- Showing a score for the level of opportunity helps to prioritize the sales funnel.
- Didn't find many cons as it's doing its job best.
- It works best for mid size to large companies only.
- Some lighter version for small companies with some features and a cheaper cost could be an added advantage for small companies
- Overall, we didn't find any cons as it's working its best for us.
- Easy to see answers to questions.
- Does a great job of allowing users to add links or PowerPoints to highlight answers.
- Able to break down barriers of having reps across the nation.
- It is not always easy to Search for former Topics.
- This is more how we use it but Groups should be easier to navigate.
- Notifications.
Chatter Works for Us
- Collaboration
- Easy to read
- File sharing
- Not robust
- Only Salesforce users can access
Chatter is obsolete
- Quick way to check on tasks
- Public way to commend teammates
- Not searchable
- Sometimes dates are grouped into months, rather than showing the exact date (about a month ago).
A Crucial Component in Managing Work Flow Communication
- Critical Communication Accessibility
- Effective Notification Settings
- Lack of built-in Dialer
- Occasional unneeded task reminders
Chatter: A collaborative communication tool
- Allows several contributors
- Centralized communication
- Chatter has been very helpful. I do not have any feedback for how they could work differently.
Great way to keep up with updates!
- Shows what changes have been made.
- Allows connections with new employees.
- Constantly updates which can clog up the system.
Chatter: A great feature of Salesforce!
- Chatter lets me tag coworkers in notes that they would be interested in.
- It's very customizable.
- I can't link Chatter notes to multiple accounts.
- I have to go to a specific tab to see Chatter; I'd love to see it available in the "recent activity" of an account.
Gladder with Chatter
- Organized look.
- Provides details with dates and times of communication.
- File size limits.
- Lots of empty space on screen.
Friendly and easy tool that helps employees connect in one place.
- to ask questions
- follow groups
- ask for travel approvals
- ask for budget requests and pending reimbursements
All the company guidelines and questions you can find there.
I feel the whole company can be reached in one place, you can connect with people around the globe, having your same question and post. See the latest activity.
- Easy to read and post a question.
- Possibility to attach files.
- I think it's useful for large companies, as they need to have a tool to control all the requests. Not for small companies.
- I would like to see in the principal page all the groups I can follow OR the latest addition in my organization, I'm only following the ones that I use in my daily job. Ex: accounts payable, etc.
Not too well: The only way I can log in to Chatter is to log in through Salesforce VPN.
As a sales-rep, Chatter is a forget-able feature that has little impact on day to day activities
- It simplifies modes of communication.
- Increases the speed of internal services within Salesforce.
- Allows for easy, traceable communication at the opportunity, contact or account level with support.
- Hard to recognize Chatter is even running in the background.
- Clunky and unintuitive.
- Many of the features seem useless, as a sales rep I wouldn't interact with it if I didn't have to.
We evolved in our usage of the software and it has been fairly beneficial. I'm able to keep internal communications around a specific deal or opportunity on the page in Salesforce. I'm able to refer to it at any time on the specific page without needing to hunt long.
Only a must-have if you already use Salesforce
- Communicating with team members inside SFDC.
- Having direct reference to leads, opportunities and/or accounts.
- Keeps a record of all the related communications.
- Personalizable view. The look and feel are very old.
- You need to go to SFDC to reply.
- Usage of emojis.
Chatter Review
- Easy collaboration.
- Easy flow of documents for projects. When working with a client and need to attach documents to send to another team member, the process is easy and fast.
- Feed comments can sometimes be duplicated.
- Privileges and getting started.
Chatter Review
- Notify users of posts.
- Allow me as an admin to hold polls that help me prioritize what the org needs.
- Organize different groups/committees throughout the department.
- As an admin I would like to make it so that all users receive notifications, to help implement it into their daily practice.
- If Chatter license users could have a bit more access to view reports, that could be utilized more by us.
An Excellent Collaboration Tool
- Leaving comments on different objects, records etc.
- Tagging certain users in your chatter posts.
- Chatter alerts.
- More functionality with notifications.
- Better user interface.
Great for interoffice communications and Saleforce CRM intergrations
- Since it's made by Sales Force it's integration is seamless
- Great for intranet communication between departments and teams
- Allows users to manage there chatter feeds
- With SalesForce provided better free support options
- Better API integration with Dynamic
- Better outlook plugins for tracking emails
Chatter is a simple, useful tool
- Mentioning team
- Tracking topics
- Allowing reporting for others
- Setting permissions can get tricky
- It could be easier to combine asks
- More out of the box options
Chatter is simple, but necessary
- I like being able to @mention my colleagues.
- It lives in Salesforce, which is great.
- Flexible enough to communicate some personality through its messaging.
- Notification rules are hard to find and tweak.
- It feels a bit antiquated.
- The instructions for use could be clearer.
Check out my thoughts on Salesforce Chatter
- Communication. If you are deep in the SFDC ecosystem then Chatter becomes a default mechanism to stay in touch.
- Updates. Salesforce is very good about keeping its users up to date with the latest ways to use their new tools.
- More real-time aspects. Not sure if this can be changed, but Chatter feels very asynchronous in its style and not dynamic like other chat systems. More like how you get notified of a change to Google Docs vs Hangouts.
- Feels a bit siloed and can be cluttered with how comments appear.
Chatter Review - Does what it needs to, nothing more
It is great because you can create multiple groups within Chatter. We have groups by department, teams within those functions, strategic groups for knowledge share, etc.
- Very easy to go back and search. It keeps a history.
- Ability to comment and tag users on a thread.
- You have the ability to share articles, attachments, decks, etc that may be relevant
- Ability to conduct polls within a group or chat
- Looks very dated.
- Not user-friendly on mobile.
- Feels cumbersome.
- Not as many features or functionality as a tool like Slack
It's a simplified chat log. Great for basic communication, file sharing, and keeping a searchable history of conversations.
Chatter does it's job but is often not used by employees
- Keeps conversations organized and relevant.
- Allows management a view into conversations around multiple opportunities with multiple reps.
- Logs everything in Salesforce for reference later down the road, rather than losing the conversation in G-chat.
- It seems a bit out-dated and is not very user-friendly.
- It often gets forgotten as G-chat is easier to use.
- If you are not constantly following, conversations often get forgotten.
Chatter is not well suited for smaller organizations. G-chat and emails would likely get them by because they have fewer opportunities and sales reps to manage.
Chatter at a glance
- Time Stamps: clear history of communication.
- Instant notification: the relative person is aware right away that an account needs attention.
- Perhaps after adding tags or action items, the rep can check them off so the received knows how important the notification is. I.E, "new account in your name, needs immediate attention, etc."