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What is ChiroTouch?

ChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.

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Recent Reviews

TrustRadius Insights

Users have reported outstanding results with CT ProBill, as it has significantly increased their clinic's collection rate. They praise the …
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per month

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

ChiroTouch Testimonial: Review from Dr. Irwin of Kirkland, Washington


ChiroTouch Testimonial: Review from Debra of Tampa, Florida


ChiroTouch Testimonial: Review from Dr. Emily DeRocco of Bullock Chiropractic in Chantilly, VA


ChiroTouch Testimonial: Review from Christine Dickinson of Kirkland, Washington


ChiroTouch Testimonial: Review from Dr. Casey Morgan in Austin, TX


ChiroTouch Testimonial - Margaret from Gillis Family Chiropractic, Michigan - CalJam2017

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Product Details

What is ChiroTouch?

ChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.

ChiroTouch Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.

Jane, Genesis Chiropractic Software, and ChiroFusion are common alternatives for ChiroTouch.

The most common users of ChiroTouch are from Small Businesses (1-50 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have reported outstanding results with CT ProBill, as it has significantly increased their clinic's collection rate. They praise the software for its thorough analysis, clear explanations, and availability of support, which has led to improved financial performance for clinics. Additionally, outsourcing billing to CTProbill has allowed users to spend more time with their patients. The software has also been effective in helping with Medicare Attestation and simplifying charting and coding. Users find the scheduling feature simple and efficient, and appreciate features like tracking visits, appointment reminders, and electronic billing. ChiroTouch has streamlined processes, improved profits, and simplified appointment scheduling, billing, collections, and office management for users. It serves as a centralized solution for patient information, billing, and doctor's notes. Despite some challenges with learning and support, the software is considered better than previous options used by users. Overall, users find value in the comprehensive package offered by ChiroTouch and appreciate the company's continuous addition of new features to the software.

User-Friendly Interface: Users have consistently praised ChiroTouch for its user-friendly interface, with many stating that it is easy to navigate and understand. The intuitive design of the software makes tasks simple to complete, allowing users to quickly and efficiently manage their practice. Several reviewers have specifically mentioned how the user-friendly interface has improved their productivity and made their daily workflow more seamless.

Customizable Macros: Many users appreciate ChiroTouch's ability to customize macros according to their specific needs. This feature allows them to personalize the software and streamline repetitive tasks, saving time and effort. By creating custom macros, users can automate common actions and create shortcuts for frequently used functions, enhancing efficiency in their practice management processes.

Comprehensive Integration: The all-in-one nature of ChiroTouch is highly valued by users who mention how it integrates various functions such as patient records, SOAP notes, accounting, billing, and credit card payments. This comprehensive integration eliminates the need for multiple separate systems or manual data entry across different platforms. Reviewers have expressed how this integrated approach simplifies their workflow and improves overall organization in managing different aspects of their practice.

Pressured Contracts: Many users have expressed feeling pressured into signing a contract without having the opportunity to try out the software first. This has led to dissatisfaction and potential regrets among these individuals, as they were unable to make an informed decision before committing.

Difficult Customer Support: Numerous reviewers have mentioned experiencing difficulties when attempting to cancel contracts or receive responses from customer support. These challenges in communication and resolution have resulted in frustration and unresolved issues for these users, who have found it challenging to obtain the necessary assistance from customer support.

Disastrous Implementation Process: Users have shared negative experiences with the implementation and training process, describing it as disastrous and incomplete. This can lead to significant obstacles in learning how to navigate the software properly, resulting in difficulties meeting practice needs. The lack of comprehensive training during implementation has caused unnecessary stress and hindered user adoption.

Attribute Ratings


(1-5 of 5)
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Kristi Saxon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use ChiroTouch throughout the whole office from check-in, office visits notes, check out, and billing. It is a one-stop-shop and offers several additional services that will integrate that we use. ex: appointment reminders, emails, scheduling
  • Extensive training was offered when we switched to ChiroTouch.
  • Customer service is excellent and I personally love utilizing the chat feature when I have a question or need someone to walk me through something.
  • The billing feature is very easy to use and helps to maintain excellent insurance collections.
  • Our doctor has a couple of areas he would like to improve in the Note section of the all-in-1 provider section for personal injury patients.
ChiroTouch has helped us maintain more accurate records, notes, billing, and the text reminders help to ensure the patients remember their appointment which keeps our numbers good.
  • ChiroTouch helps cut out errors that cause delays in insurance payments which is always good for the bottom line.
  • ChiroTouch's scheduling and text reminders help us keep the patient notified of upcoming appointments.
  • We love the feature that allows us to set it and forget it ex: retention texts, b-day texts, mass notification texts.
With the intense instruction from ChiroTouch team and easy contact with customer service, I would say that ChiroTouch is the easiest software we have ever used in this office. I can not speak highly enough about the customer service and training staff at ChiroTouch.
A+ Customer Support in all areas of ChiroTouch!
The front desk, Chiro assistant, office manager, and the doctor all use the ChiroTouch software.
I personally and the go to person if there are any issues with computers or software in the office. I then contact who I need to to help me fix any problems that arise.
  • Check-in
  • Appointment reminders, emails, retention
  • Treatment notes
  • Billing
  • Insurance claims
  • Appointment Reminders
  • Birthday Texts
  • Email or Text Blasts
  • Retention
ChiroTouch has the best customer service I have ever dealt with. They software literally makes my life easier and the office runs smoothly.
ChiroTouch replaced SmartCloud in our office. SmartCloud was bought out by ChiroTouch and they eventually phased their software out.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Existing Relationship with the Vendor
I would still use ChiroTouch.
Anytime there is an issue, which is always been with one of our computers, the customer service department fixes it within minutes. They are always kind, courteous and make me feel my concern is their concern. I always get a call or an email asking me if things are better within a day or two. I particularly like the chat feature and their ability to remote connect and take care of any issue for me.
  • Billing
  • Check-In and Check-Out
  • Appointment Reminders
April 12, 2017


Grace Acosta | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • It's user friendly.
  • It's easier to use than other software.
  • Running reports could be more detailed
  • Easier way for Docs to note
Chirotouch is well suited for a traditional Chiropractic office.
It's easier to use.
Score 7 out of 10
Vetted Review
Verified User
  • I personally appreciated the way the system managed outstanding claims, balances and issues. This feature made it easy for front staff to remind patients about any outstanding charges/issues as they checked in, so they were able to address the issue prior to their visit.
  • The customizable macros allowed for accurate and quick note taking, which improved office efficiency and allowed providers to focus on their patients, rather than their laptops.
  • The text reminders improved communication between patients and the front staff, also increasing appointment show rates.
  • Excellent customer service, which is a major plus when initially figuring out the system.
  • There is quite a bit to learn, even if you have experience with other EHR systems like I did, and required our staff and providers time and patience to get accustomed to it. It may be helpful for the Chirotouch team to develop a curriculum of sorts to navigate practices through learning the system in a logical way.
  • The EHR system is higher in price than other comparable systems, especially with all the add-ons - it would be nice if Chirotouch were a little more transparent about what you get when purchasing the item off the shelf, and, more importantly, what features are not included without a package upgrade.
  • The graphic layout and color scheme isn't as "pretty" as other EHR systems I've worked with, and actually looks quite outdated. It might be worthwhile for Chirotouch to work with graphic designers to make the interface a little more aesthetically pleasing.
I found the software to be well-suited for our small chiropractic office, though I imagine it would work well for a larger practice, as well. I would not recommend switching to this system unless staff can add several weeks to their schedules to learn the system and get accustomed to the interface. I also wouldn't recommend this system to practices on a tight budget, as the most helpful features are only available at an extra charge.
I have experience with other general EHR systems, such as Practice Fusion, Allscripts, and Epic, though ChiroTouch is unparalleled in its specificity to chiropractic medicine, and for that reason, I would recommend this system over the aforementioned ones to chiropractic providers. Additionally, ChrioTouch allowed a level of customizability that I have not yet seen in most other EHR systems I've worked with, which gives it yet another advantage.
Stephanie Nelson | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
  • Allows for a lot of customization that can make the software work well for small and large practices
  • Can really replace anything you would normally put in a paper chart or use other programs for, with a few exceptions.
  • Manages all your patient data in one place
  • Uses iPad apps as well as desktop applications
  • The report features don't offer nearly as many functions as I would like. I usually have to export the data out and use Microsoft Excel to create graphs and other practice analytics at year end. Also their export feature still provides highly stylized excel reports, so I still have to do a lot of work to get them to a place where I can actually use them to get meaningful data out.
  • The calendar for scheduling has no option for confirmation calls. We had to find a work around to be able to know which appointments had been confirmed.
  • They have lots of add on features that cost extra money per month. In our demo they did not tell us that these were paid features, they made it seem like it was all part of the regular purchase price.
  • Their report features are not organized in any helpful way, and some of them are not named very clearly. I constantly have to search through them to find what I need. Also some reports that seem very basic and straightforward are not offered.
  • The process for sending electronic claims is fine once you get the hang of it, but it is not very streamlined. Also during our demo they never told us that ChiroTouch does not actually send the claims, they just prepare them for a clearing house, so you still have added steps of importing the files to your clearing house. Luckily Office Ally is a free clearing house, but I know other doctors who pay extra for some clearing houses.
  • The process for putting patient's insurance in the system is also not very streamlined, and can easily result in claims not being sent if not setup properly. Again, once you understand how it works in a detailed way, it is fine. But the process of training new staff is always difficult and I have to check their work for months after they start because it's so easy to do it wrong.
  • Practically everything requires customization. It takes A LOT of setup to get this functioning well for your office. I think this is a pro and a con - great if you can spend the time setting it up, but not so great that some things that seem very basic require you to set up yourself.
  • The SOAP note functions are only as good as you make them. The preinstalled buttons (called macros) that some with the system are pretty useless. And there are so many of them you will spend more time trying to find what you are looking for than actually doing patient notes. The system allows you to make an unlimited number of macros yourself, so if you spend time customizing this it's really great, but if you don't it's a mess. And the process for adding new macros is fine if you are tech savvy, but really complicated if you are not.
I think ChiroTouch is a good system for a large practice or a small practice that has the time to get it properly setup. I know doctors who took it on without realizing what it would require and they end up not really utilizing the full system. If that is what you end up doing, there are tons of other systems out there that can do the same and for significantly less money. My overall impression of this system is that it is one of the more well-known practice management systems for Chiropractors, and there is not much competition out there, so they really don't go out of their way to make a great product. It seems like an old system and they tack on new functionality now and then when an actual system overhaul is what is needed.
I have used ChiroTouch at three different companies. One was transitioning from Chiro8000 which is extremely out-dated and does not have nearly the capabilities of ChiroTouch. Another company was transitioning from old school paper charts and just a calendar program for scheduling. The third was transitioning from OfficeAlly, which is fairly rudimentary but super inexpensive (I think $30 a month) and actually has some functionality that ChiroTouch does not have!
I was only part of the decision making process for purchasing ChiroTouch at one of these companies, and at the time I believe I looked at every software out there. We went to the Parker seminar in Las Vegas and looked at several of them at the trade show and did other demos for companies that were not there from home. The other software company we greatly considered was Eclipse. Unfortunately this was several years ago and I don't recall the exact pros and cons. What I realize now I should have pushed for was a trial version of the software before purchase. I asked and they said no. Now after having done other software integrations in other industries, I realize this is a big red flag. If a company won't let you take the software for a test drive, you know something is not right. The demo with ChiroTouch seemed very polished, but when we got the product it was anything but. It is still a decent system and has helped tremendously in all 3 offices I have used it. However, I think there is just not a whole lot of stellar competition out there, so they don't put much time and money into their system moving with the times. Sad to say, when I looked into systems 4 years ago or so, there wasn't anything all that great out there. I hope it has changed.
Doctor, office manager and front desk admin.
Basic IT and troubleshooting skills. Anything beyond that we call an IT consultant. It has rarely been needed.
  • Scheduling
  • Patient file management
  • SOAP notes
  • Electronic medical records / electronic claims
  • Financial reports
  • Tracking patients who have fallen out of care and contacting for rescheduling.
  • iPad app for patient to fill out documents. Currently we are still using paper forms and then scanning and saving them to ChiroTouch
  • Text messages for appointment confirmations
  • Implemented in-house
The software is installed and then you go through several training sessions with a ChiroTouch representative. Each step requires you to do some work and customization of the system on your end.
Change management was a major issue with the implementation
They threw in free data migration from our current system, but it only included a portion of the data as some fields could not come over into the system directly.
  • The training was not very good. We didn't get the correct answers to many questions, and the rep we were assigned was late on occasion and rude.
  • The implementation required a lot more customization than we expected.
If you are not happy with your trainer, ask for someone new.
  • Online training
The particular person we were assigned was not very well versed in the software. Several things we asked about we were told we not possible, and then I later figure out how to do them by myself after getting to know the software. I guess that is what comes from trainers who use the system in theory but not in an actual office. They are basically reading off a script that guides you how to set things up, nothing more. If she didn't know the answer, she didn't research it, she just told us it wasn't possible.

However, it was a multi-session training spread out over a couple weeks and they did walk you through all the basics. It does take a lot of customization, so this was appreciated. It would have been very intimidating to do without guided support sessions.
You have to have a support contract in order to get tech support past the first year. Otherwise you are on your own, and also cannot get software upgrades.
Their IT support is actually not bad. The few times we've had technical issues, they've been able to solve it without a whole lot of hassle, and the techs seem knowledgeable. However, as for using the system they are not knowledgable at all. I usually get the impression when I ask a question they are basically just looking it up in a manual. On SEVERAL occasions I have asked a question and was told the system could not do what I was asking, only to later find the exact functionality myself, or to find an adequate work-around. It's clear they don't work with the software in any real-world way, and thus can't answer anything outside of the basics. I would rather spend a significant amount of my own time trying to figure something out than deal with their support personnel (though they do tend to be polite).
It took them a short while and then they released a software update. And then another update a few days later.
I have never received exceptional support from ChiroTouch.
  • Nothing in this system is elegant to use.
  • There are some very basic reports that just do not exist
  • There is no system for confirming appointments unless you pay monthly for their text message service
  • The whole system is not very user friendly and seems overly complicated. I have a background in software integration, so I picked it up quickly, but every time I have to train a new staff member on the system it is unnecessarily complicated and takes them a longer time to master than I would expect.
  • The insurance billing process is overly complicated, and if not done properly can result in claims sitting in the system but not sent out.
They offer iPad apps that work pretty well. I used them in a previous office, but not currently. They do not have a smart phone app that I am aware of, but you can log into the website and see your schedule from anywhere, as long as you have a static IP address.
It is fine once it is up and running, but the customization takes a long time, does not have some things setup in advance that seem very straight forward, and for most people the learning curve is very high for learning the system even once it is properly setup and customized. However, it is "fine" not particularly impressive. Additionally, their customer support and training is substandard.
It's reliable, though occasionally has connectivity issues. Their support says it's our computing issue, not the software, but we don't have similar problems with other software. Definitely needs to be backed up daily. We use ChiroTouch's backup and it works well.
Sometimes we get weird error messages. We have been having a problem with our check-in computer and ChiroTouch hasn't been able to figure out the problem.
Generally we never have problems with speed. If we have, it's been because we needed to perform software updates, and then it went back to working quickly.
February 19, 2015


Score 9 out of 10
Vetted Review
Verified User
  • Billing and Insurance
  • Note taking with ease
  • Organization
  • Storage and back up when the computers go down
  • Losing information
  • Usage for more than just chiropractors
ChiroTouch is great for clinics with just one type of doctor, or only chiropractors.
We had been using medisoft before and it wasn't organized enough or clear enough for insurance billing, coding and doctors notes. Chirotouch solved all of these problems with the additional bonus of being customizable
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