Cisco Unified Communications Manager (Call Manager)

I actively use Cisco Unified Communications Manager for 6 years in my own company and also deployed it more than 20 times. It is used mainly for registering cisco phones mgcps and also 3rd party sip phones. Ip telephony is very common in whole world and CUCM provides best experience in this sphere.

We have around 5000 registered endpoints. It is used to register the softphones for both contact center users, office users.

When trying to address a Unified Communications solution with a dynamic platform, there aren't too many options available, and Overall Satisfaction with Cisco Unified Communications Manager (Call Manager) is probably the best choice. In our company, we use it for on-site and remote users, for internal and external communications and in conjuntion with Webex for video and meeting services. Besides, as technology integrators, we can use it as testing ground for new products and integration with other vendors.

Problems?? Nooo, This is a very robust and stable solution, the problems are very minimal.

Since we are service provided, we support the various customers in deployment and support for Cisco Unified Communications Manager (CUCM). We also use CUCM for our internal environment as well. Below are a few business problems that this product addresses. 1. Lower the cost of calling within the organization through IP calling. 2. Ease of management and configuration. 3. Improved voice quality. 4. Integration with other 3rd party vendors \ equipments.

Cisco Unified Communications Manager (Call Manager) is our primary voice platform being used across our organization. We use Cisco Unified Communications Manager (Call Manager) for every possible business use case related to Enterprise Telephony imaginable. Cisco Unified Communications Manager (Call Manager) is also used presently for all our voice-related compliance requirements and hence is fully integrated with many other collaboration platforms in order to meet those unique business requirements. Our main objective of sticking with Cisco Unified Communications Manager (Call Manager) as a hardware-based solution is to address specific business use cases that are regulatory and compliance requirements given that we are a large financial institution. We have moved away from Cisco Unified Communications Manager (Call Manager) for key use cases which do not have dependencies on compliance that Cisco Unified Communications Manager (Call Manager) solves.

Cisco Unified Communications Manager is being used by the whole organization. It's currently being used as an enterprise phone system, with every staff that uses a phone is connected with the system. It's also being used in conference phones, as well. It addresses the business problem of need for communications and calls.

Cisco Unified Communication Manager is being used by our whole organization across all of our sites. This is the main medium of communication used within the company. It sometimes has delays but I don't think that this is the problem for CUCM, but the configuration of your entire network and how traffic is being transported.

We are currently utilizing the Cisco Unified Communications Manager solution across all lines of our business. We have been using this application for about 6-7 years and it provides us with extremely reliable call handling/management capabilities. We also provides us with a very useful voicemail-to-email functionality, which ensures we stay connected with our team.

I have used Cisco Call Manager since 2004 when I joined IBM in Latin America and then when I moved to Symantec in Ireland.
We used it as a call control agent and for corporate telephony in my honest opinion you can get better than this.
On the call centre environment is not the best but its amongst the best, but I believe their core business is corporate telephony.

Our organization is using Cisco Unified Communications Manager (Call Manager) across the whole of it and this is the official IP telephony tool for all staff users in Latin America. Currently, the call manager is running in a redundancy cluster design distributed along with two data centers which enable a balanced distribution of the devices over the primary and backup servers. This design avoids some type of issues because all user devices are distributed on multiple servers, which provide faster response time under call processing load or loss of any of the servers scenarios. Since Cisco Unified Communications Manager (Call Manager) is a robust and reliable product, business problems are not common.

Cisco Unified Communications Manager (Call Manager) is used in multiple clusters across our entire organization. Call Manager provides the call control and management properties to control our mix of SIP and legacy PRI technologies. We also leverage inter cluster lookup between the environments to provide calling between our global offices to provide regional services with the same structure.

We use Cisco Unified Communications Manager servers to control all our telephony devices like iPhones, telepresence rooms, desktop video devices, analog phones, etc. We use it in our company and in new implementations with our customers. This specific server in the Cisco Collaboration portfolio is the one that controls all the calls and call routing, and it has a lot of custom features to make IP telephony more robust. The business problems that it solves are the lack of communication with all your partners, keeping them all together.

We use Cisco Unified Communications Manager (Call Manager) across our whole agency to manage all of our VoIP phones, users and gateways. We also use it to integrate with our paging systems and attendant console solution. It has enabled us to centrally manage all of this, which was previously managed individually at every location, and to allow phone number mobility between locations and also with users' mobile devices.

Cisco Unified Communications Manager (Call Manager) (CUCM) was used by our company internally, as well as solutions provided to our customers. It addressed the issue of all communications, including our telephone calls, company wide chat functionality both inside and outside the company. It provides, phone, video, voicemail, automated attendant, toll bypass, desktop chat, and mobile chat.

Cisco Unified Communication Manager ( Call Manager ) is being used across our whole organization to handle the collaboration between employees and each other. We used it as a call manager for our Cisco iPhones and using it for instant messaging, presence, and Jabber communication. Also, it's responsible for communication between our branches.

Cisco Unified Communications Manager (Call Manager) is the heart of our telecommunications for our organization. We use Call Manager for our voice, messaging and contact centers. Across all departments, nearly every staff has a phone assigned. We use Call Manager as our primary platform for making and receiving calls. We also use Finesse as the software choice for our contact center.

I used CUCM until some months ago in a strategic consultancy firm and with many customers within Chile, Argentina, and Bolivia. I was being used by all external consultants and the operative teams within the customers. There were very few business problems and we were very happy with this solution. We faced some delays and latency in some calls but the issues were always related to connectivity or network. It is not a "cheap" solution and the quality of the product was more than satisfactory. If the meeting has more than 199 attendees you will not be able to attend the call.

Call Manager is being used by all of the employees of the college. We have just over 500 handsets on campus. We have about 100 active users of Jabber. Facilities will use Jabber on their smartphones, where they do not have cell coverage, but they can get a wifi signal to make support calls.

We use CUCM on-premise as our voice over IP (VoIP) solution, sometimes others will refer to it as a "PBX" or "voice services" software. CUCM is one of several components that work together to provide telephony across the entire enterprise. CUCM ties into and controls, at least in part, all of the other communications components that we use, such as our voicemail, emergency call handling, audio conferencing, teleconferencing and video calling, paging systems and PBX operator, which of which work together with CUCM being the "conductor". It enables us to make phone calls to each other and the rest of the world, just like an analog phone, except that voip calls can include extra stuff other than sound, such as video.

We use Cisco Unified Communications Manager across our entire organization. This includes 30+ sites and about 1,200 phones and users. This allows for easy four digit dialing between offices and provides organization wide voicemail and instant messaging and presents. The system also allows us to receive calls originating from location and answer from another to provide better coverage between departments and regions.

Cisco Unified Communications Manager is easy to use, and the phone also connects with my computer. When I am listening to music on my computer when the phone rings, my music is automatically muted. Also, I like the message system. Not only will you have the messages on your phone, but you will also get them in an email. Display is also updated to have your personal information and can be customized to ring through the computer and with different ring tones. I like this system, great for any size business.

Cisco is used throughout the entire organization. I believe it was about 5 years (maybe more) when they changed to Cisco and we got new phones. It's nice to be able to log into your voicemail (or even your extension) from a different phone if you need to move. I also like how it's connected to Jabber so I can get to my voicemail or make calls from my computer if I'm away from a phone set. It's pretty easy to use, has a nice display. For our adjunct faculty, it is nice that they can log into the phone and then log off when they are gone, since they use shared space and share phones with one another.

We are using the tool across our entire organization. We have all our branches setup with 5 digits dialing from every desk set. It takes care of branch to branch voice calling. Also, we have all of our phone lines connected to the system so that we can manage call flow.

Cisco Unified Communications Manager is possibly the most widely used IT infrastructure solution across our company by far. We started deploying it modestly, in 2004, for a small portion of our users in one department, and for some IT users. Since then, we started to increase the adoption, mostly when we had new departments or office layout changes, where it was easier and cheaper to deploy. At some port, we also started to deploy it in remote sites, across the globe. That movement allowed us to have a seamless phone experience and allowed our users to communicate across the globe. The US office could easily call HQ in Brazil without any cost per minute. That was a game-changer and allowed us to promote more with fast communication between offices. At some point, we decided to replace all the old TDM PBXs and that bunch of cables for the small and simple UCS servers. Besides the fact that it saved a lot of real estate in our datacenter also saved us time by letting us administer on a single console. Those were some of the business problems we solved during these past 15 years with Cisco.