Cisco Webex Experience Management (discontinued)

Formerly CloudCherry

It's a great software for those with a lot of data sets that they want to use and take action on. It brings different data into one location and allows for analysis and gives you the ability to benchmark, track progress, or take action based on certain data. These can lead to greater efficiency and improved productivity.

Designed for communication and team engagement, this tool offers channels and links for members to join. A great analytical tool with seamless integration to other tools. You can assemble teams for meetings without attending and also move into product and project management as a team. Best video conferencing experience I've had.

The product is very much used for collaborative projects from all over the world where it will help everyone to connect remotely without a glitch. If people are working in offline offices and having physical meetings then the product does not hold true but it will help you in taking notes through its subtitle feature along with an attendance report

Suitable for communication and team engagement. Creating channels and links to join for the intended crowd. Good analytical tool by integrating with other tools for the same. They offer cloud cherry customer support which is very helpful during first trials and installation. Well supported on all systems including a flexible android phone.

Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business

Reliable for customer engagement. Great video calls though not always clear. It is a platform that is friendly to allow customers to get involved directly with service providers. Allows easy and instant messaging and clear audio calls enhanced. Not expensive just good network connectivity and it is reachable in all places very flexible indeed.

Cisco Webex Experience Management is great for business collaboration and I recommend it.

In today's environment, data collaboration, security, and collaboration [are] of prime importance and Cisco Webex Experience Management provides that capability efficiently.

Best suited Distributed model to manage meetings need to across globe and its good to have CISCO Webex which gives a feeling of working together Less appropriate If [a] team is [co-located] then [it's] not required[.]

Cisco WebEx is well suited for employees that are mobile and also work remotely. It is good for certain industries such as healthcare for telehealth and sales professionals that need to make presentations to many people in different areas all at the same time. Other industries such as manufacturing and blue-collar professionals, may not benefit as well since that workforce most likely works in a physical environment and would have no needs.

[Cisco] Webex Experience Management is suited ideally in these places

1. Greenfield Opportunities
2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement

[Cisco] Webex Experience is NOT suited in scenarios where
1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable.

We can make our own questions that are geared specifically to our guests with CloiudCherry.

In their current state, CloudCherry would be best suited for a small to medium sized organization with at least one very active user. This will allow any issues that do occur to be easily found and escalated to their product team. I am hopeful that their upcoming merge with Cisco will develop their platform even further and their technology, like sentiment analysis, will continue to improve. I have recommended CloudCherry to colleagues in the past and I would comfortably continue to do so.