Crownpeak Digital Accessibility and QualityFormerly Crownpeak Digital Quality Management (DQM)
Overview
What is Crownpeak Digital Accessibility and Quality?
Crownpeak Digital Accessibility and Quality is a digital governance and web content management and monitoring solution designed to support excellent customer experience across all digital touchpoints, supporting web accessibility needs, error catching, SEO best practices, brand compliance, and analytics with…
Excellent customer service, good features, flexibility and accessibility.
Crownpeak review
Happy with Crownpeak DQM
A great intuitive tool that helps me in solving issues
A highly effective tool to manage small or large web estates, giving real insight into where a site could be improved for the user.
Cookie consent for professional uses
Digital quality management on a global scale
Crownpeak Digital Quality Management (DQM) is the Best All-In-One Automated Accessibility and Digital Governance Tool in the Market
Crownpeak Digital Quality Management (DQM) Review
Crownpeak DQM: quality assurance across enterprise wide digital ecosystems
Crownpeak DQM, a worthwhile option for accessibility compliance
Crownpeak DQM - A very optimal solution
Crowning Crownpeak's Digital Quality Managment (DQM) a winner
A user-friendly and vital tool to ensure a well-optimised and error-free web estate.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is Crownpeak Digital Accessibility and Quality?
Crownpeak Digital Accessibility and Quality is a digital governance and web content management and monitoring solution designed to support excellent customer experience across all digital touchpoints, supporting web accessibility needs, error catching, SEO best practices, brand compliance, and…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
6 people also want pricing
Alternatives Pricing
What is accessiBe?
accessiBe is a fully automated, AI-powered, web accessibility solution for ADA and WCAG compliance.
What is DYNO Mapper?
DYNO Mapper is a web analytics tools suite from the company of the same name in Chicago, that enables users to organize website projects using visual sitemaps, content inventory, content audit, content planning, daily keyword tracking, and website accessibility testing.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Crownpeak Digital Accessibility and Quality?
Crownpeak Digital Accessibility and Quality is specifically designed for
multi-site, enterprise environments and works to automate key governance
processes - ensuring the consistent application of
content quality and regulatory compliance standards across your
global digital touchpoints.
The platform comes with compliance monitoring capabilities and covers everything from SEO, user experience (UX), mobile web, and accessibility requirements. It is also customizable enabling precision monitoring of your company's unique brand and business rules and content localization requirements.
Designed to work with any CMS, the vendor says that Crownpeak's platform makes quality assurance seamless. It integrates directly with existing publication workflow, enabling digital marketers and content professionals to test and optimize their work in both pre- and post-publication environments.
Crownpeak Digital Accessibility and Quality Screenshots
Crownpeak Digital Accessibility and Quality Integrations
- Adobe Experience Manager
- Sitecore Experience Platform
- Crownpeak CMS
- Works with all CMS and integrates directly with many leading platforms.
Crownpeak Digital Accessibility and Quality Competitors
Crownpeak Digital Accessibility and Quality Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(31)Attribute Ratings
Reviews
(1-18 of 18)- Preconfigured checkpoints to gather a baseline.
- Reporting at regular intervals to identify pain points.
- Mapping to WCAGG standard to understand how to resolve errors.
- Ability to add customized checkpoints to align with messaging changes
- Aggregating images in a visual repository to scan for relevancy.
- Extended reporting capabilities over longer amounts of time.
- First indexed dates to determine age of error as a basis for prioritization.
- Integration with ticket management system.
- It provides incredible functions to manage all the documents, content, and workflow of our organization.
- It allows you to create reports of all the content created and carry out an analysis of it.
- It is a great tool for remote collaboration with our entire work team.
- It gives us customizable templates for our content and multi-channel marketing.
- customer service is wonderful and is always attentive to the needs that we may need.
- It really has not presented any disadvantage and this is something extremely important for our organization.
Crownpeak review
- PageChecker is excellent. Very quick to use.
- Dashboards help us see what areas need improving
- The Search function is valuable.
- The Search results still indexed the old Beta version of our site
- When faults are fixed, they remain as faults in the numbers till re-indexed.
- a
Happy with Crownpeak DQM
- Automated WCAG Testing
- Automated SEO issue finding
- Continued assurance after content and template updates.
- Make it easier to accept misspellings as correct
A great intuitive tool that helps me in solving issues
- The tickets, every single day I'm amazed by the ticketing tool and people that work on them, unfortunately I'm no longer being asked to grade tickets because every single one of them would be 10/10
- The tooling itself is very intuitive, I myself am addicted to the scorings, its an amazing motivator!
- The possibility to together with the Dqm team work on new checkpoint is so much fun!
- The providing of info on improvements can be improved, there's a lot of information on the forum but a biweekly newsletter for tool owners like myself would be nice
- Additional checkpoints could be suggested, its very onesided when it comes to new checkpoint creation
- New checkpoints should be able to give weight on the benchmarking scores, insights on how the weight in the bemchmarking scores would be nice
- I'm worried about the new ui and how it will affect the daily operations
A highly effective tool to manage small or large web estates, giving real insight into where a site could be improved for the user.
- Excellent, quick support
- Easy to implement
- Easy to configure to suit business needs.
- Look at the pricing model for Autofix for businesses who have multiple domains.
- Keep refreshing the DQM interface to stay ahead of the game.
Cookie consent for professional uses
- It allows to translate each label to a given language
- It's fast to deploy
- Support is really good
- It's difficult to style some elements of the consent banner
Digital quality management on a global scale
- Oversight of multiple websites in a single platform
- Easy management of quality checkpoints
- Simple and easy-to-use interface
- Scans are weekly, so it can take seven days for the platform to reflect fixed issues
- Unable to pause or hide checkpoints while global issues are being resolved
- Quickly assess which websites are the highest risk and have the most errors
- Gather trends and commonalities around recurring issues across multiple sites
- Have a snapshot of a customer's progress on automated accessibility remediation both across the whole organization or site-by-site
- Automated WCAG testing
- Accessibility benchmarking across an organization's total websites
- Differentiate between A, AA, and AAA issues
- Compare accessibility, SEO, and usability in order to understand how the initiatives support each other
- Easy admin functionality
- Customization capabilities
- Pages with many issues can take a longer time to load
Crownpeak Digital Quality Management (DQM) Review
- Focus on areas of the website that need [improvement] without guesswork
- Give a quantitative view of the website errors
- Integrate with publishing
- Give a belt and braces approach to fixing errors on the site for accessibility
- Give a view of multiple websites in one dashboard
- Blending with Google Analytics data to see the impact of errors
- Be able to attribute errors to a publisher if integrated with the CMS
- Ensures quality and consistency of content implementation across distributed teams and markets.
- Quick and easy content updates across global digital ecosystems.
- Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
- Custom branded dashboard reports would be an excellent new feature
It does overlap with some of the other custom tools we already use in areas such as SEO quality and effectiveness. The advantage it gives however, is bringing all the factors listed above into a single tool and dashboard, making the process of highlighting, reporting and addressing all the website factors that affect customer experience and business effectiveness into a single space.
DQM is also useful for isolating single business and Customer Experience (CX) issues for our clients using the 'custom checkpoint' tools. For example, our most recent custom usage has been in the management of diversity and inclusion language and terminology across a global web estate, to ensure consistency of language and approach across an ecosystem of websites managed by distributed teams.
- Attentive customer service representatives.
- Variety of services offered.
- Custom tailored solutions.
- Commercial solutions.
- Explanation of services at the beginning of exploration.
- Explanation of relationship between DQM and Ilumino.
- Setting out a clear roadmap for the lifespan of the contract.
Crownpeak DQM - A very optimal solution
- Automatically scans the issues every week.
- Support is great and quick.
- Communication is excellent.
- Automated ADA issues are summarized.
- Pricing could be optimized a bit.
- Majority of issues are left out for manual scans.
- Few more issues could be automated.
- DQM does a great job at identifying code that doesn't meet WCAG guidelines.
- DQM has nice reporting tools and it is easy to deliver the results to non-IT employees.
- The Page Checker tool is very helpful for real-time scanning. This makes it possible to make sure fixes work before the next main scan.
- It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
- There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
- Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
- It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
- User-friendly interface
- Useful for developers, content editors, and other business users
- Dashboards provide quick insight into any areas of concern
- Easy to spot trends and nip issues in the bud
- The ability to add sub-groups so you can group sets of brands together within dashboards
- [The] ability for the user to prompt a recrawl themselves to see instant fixes
Crownpeak Review - Evidon/AdChoices
- Easy-to-use UI - straightforward navigation, minimal issues
- Simple implementation when it comes to tagging
- Helpful support team when issues arise (that rarely happens, however)
- I do sometimes run into issues implementing our account's logo within our overlay, however I haven't run into these problems at all over the past few months!
If you aren't utilizing any kind of user data across ad campaigns that you're running, it may not be as beneficial. However, I'm not completely up to speed on all of Crownpeak's offerings outside of AdChoices/Evidon, so I'm sure that there are many other products and use cases outside of the one case described above.
- Address all the issues on the site/sites supported.
- Address spelling thoughout the site.
- Address SEO.
- Address usability issues.
- Address priority issues.
- Address broken internal links.
- Provide or recommend a tool to optimize images or give recommended size to optimize image to.
Well suited for addressing issues from high to low priority.
Digital Italian Team
- Manage cookies
- Easy installation on Google Tag Manager
- Customisations
- Enterprise company management in order to get access at market level
- Reporting at market level