SPRUCE use.
SPRUCE is our complete business operating software. It is our company's lumber management, ordering, purchasing, accounting, billing, and …
Overview
What is Spruce?
Spruce is an end-to-end business management software that allows lumber, home, and building supply businesses to manage purchasing, inventory, ecommerce, documentation, delivery, accounting, and sales analytics all within a single system for increased efficiency and profitability.
Recent Reviews
How Spruce Differs From Its Competitors
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Pricing
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What is Spruce?
Spruce is an end-to-end business management software that allows lumber, home, and building supply businesses to manage purchasing, inventory, ecommerce, documentation, delivery, accounting, and sales analytics all within a single system for increased efficiency and profitability.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Spruce?
Spruce is an end-to-end business management software that allows lumber, home, and building supply businesses to manage purchasing, inventory, ecommerce, documentation, delivery, accounting, and sales analytics all within a single system for increased efficiency.
An ECI solution, the vendor states that:
- Spruce was engineered by lumber & building supply experts and has been used by small and medium-sized business for over 30 years.
- Division employees have an average of 15-20 years of industry experience, and the team conducts 300+ successful installs each year.
- An ecosystem of add-on applications and third-party partners multiplies possibilities, capabilities, and impact.
Spruce Features
General Ledger and Configurable Accounting Features
- Supported: Accounts payable
- Supported: Accounts receivable
- Supported: Global Financial Support
- Supported: Journals and Reconciliations
- Supported: Configurable Accounting
- Supported: Standardized Processes
Subledger and Financial Process Features
- Supported: Billing Management
- Supported: Cash and Asset Management
- Supported: Budgetary Control & Encumbrance Accounting
- Supported: Period Close
Inventory Management Features
- Supported: Inventory tracking
- Supported: Automatic reordering
- Supported: Location management
Order Management Features
- Supported: Pricing
- Supported: Order entry
- Supported: Credit card processing
- Supported: Cost of goods sold
- Supported: Order Orchestration
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Customization Features
- Supported: Plug-ins
Security Features
- Supported: Role-based user permissions
- Supported: Multi-factor authentication
Project Financial Management Features
- Supported: Project Costing
- Supported: Cost Capture
- Supported: Capital Project Management
- Supported: Customer Contract Compliance
Project Execution Management Features
- Supported: Task Insight for Project Managers
- Supported: Project Mobile Functionality
Procurement Features
- Supported: Bids Analyzed and Compared
- Supported: Requisitions-to-Purchase Orders Integrated
Logistics Features
- Supported: Trade and Customs Management
Manufacturing Features
- Supported: Configuration Management
- Supported: Work Execution
Supply Chain Features
- Supported: Inventory Planning
Product Lifecycle Management Features
- Supported: Product Master Data Management
Spruce Competitors
Spruce Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Spruce is an end-to-end business management software that allows lumber, home, and building supply businesses to manage purchasing, inventory, ecommerce, documentation, delivery, accounting, and sales analytics all within a single system for increased efficiency and profitability.
Reviewers rate Billing Management highest, with a score of 8.2.
The most common users of Spruce are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(10)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
May 29, 2024
SPRUCE use.
SPRUCE is our complete business operating software. It is our company's lumber management, ordering, purchasing, accounting, billing, and tracking software. We use it for all aspects of our business and rely on its operation to run. The most significant issue we face is when there is a glitch, error, or something that needs attention and getting help or assistance from SPRUCE. In the past, when we would call, it would be very difficult to get a technician on the line. If we needed to have just a quick assist, it would be very challenging to get support. With the newer online system, we still saw no improvement in the lead time on getting a SPRUCE technician to follow back up.
- lumber management.
- purchasing and receiving.
- Cloud based.
- Quick response to support tickets.
- Access to a SPRUCE support technician when calling.
- More support personal so you are not waiting days for a response.
- Available support customer service when you call, even for small items.
56.66666666666667%
5.7
80%
8.0
26.666666666666664%
2.7
32%
3.2
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46.66666666666667%
4.7
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70%
7.0
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- Solid operations.
- Handles inventory.
- Cloud based.
We can track our lumber inventory well. However, we struggle with having to do more hand counting and data manipulation than we would like. There can be errors in the inventory based on orders and where in the process the wood is located. We still have to add countless man-hours to track our inventory in the physical count to verify if the SPRUCE is correct, which it often is not.
- Agility
Not Sure
- Cloud Solutions
- Ease of Use
We have multiple sites across multiple states. Remote access to cloud solutions is vital to our work and corporate operations.
Indepth use of our inventory and tracking. How will inventory management best be utilized?
May 28, 2024
Spruce is stepping it up!!
We use Spruce daily for orders, quotes, inventory, etc. A couple months ago, I would give Spruce a 1 star rating. And it was all customer service. When we had issues (and some were pretty big), it would take weeks and months to even get a call back let alone resolved. I do say now that they've upped their phone system. Now we are getting faster responses. Time will tell if this stays the way it is. All in all, Spruce is pretty user-friendly. I would not give 10 stars because it's not 100% friendly. It's not all that forgiving @ times.
- Reports seem to be easy to use
- Their customer service is getting better
- How to read orders and quotes is easy
- Customer service and getting back to the customer
- making certain areas more user friendly
- let us change defaults easier
82%
8.2
85%
8.5
46.66666666666667%
4.7
80%
8.0
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80%
8.0
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90%
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75%
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50%
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70%
7.0
60%
6.0
80%
8.0
- had a terrible impact for several months since we were down with open ticketing
- now that they have made changes, i am hoping it will be easier to get help resolved
The inventory program is great! It helps us keep track of all of our materials used. and to pay special attention to the most common used materials to alert us when getting low
March 22, 2024
Pretty good, could be much better.
We rely on Spruce for all POS, AR/AP, Inventory, and CRM solutions.
- Inventory management
- Multi-branch management
- Purchase order generation and tracking
- Point of sales
- P&L usability
40%
4.0
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56.66666666666667%
5.7
56%
5.6
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30%
3.0
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50%
5.0
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40%
4.0
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- Overall time savings
Overall, I would say having the ability to "Start fresh" is where we benefited, not specifically from ECI Spruce.
Spruce is possibly just above average. Not super impressed with usability and especially not impressed with tech support who is rarely able to answer questions on the first call.
February 27, 2024
Spruce brought us into the 21st century
While converting our business from a 'True Value' franchise to 'Ace Hardware' we saw the opportunity to upgrade our POS accounting software at the same time. We did a rather in-depth analysis of the products available and settled on ECI's RockSolid Maxx product. Part of the reason we chose it was that if offered an easy and straightforward upgrade path to ECI Spruce and its more complete suite of accounting solutions. After four years using the RockSolid Maxx we implemented the full Spruce product and we were delighted with the ease of the upgrade path. Our business is one that touches multiple areas of the construction trade and Spruce addresses our needs in each of them.
- We have particularly pleased with the 'Payables' part of the Spruce suite. It's easy to use and functionality is light years better than our previous software.
- Shortly after making the switch to Spruce our business underwent a detailed sales tax audit. Spruce's reporting functions were a godsend to us as we were able to easily address the questions posed us by our auditors.
- Our sales force is staffed by multiple people with years of construction experience but little familiarity with computer. The ease with which they mastered the POS system surprised me.
- Spruce offers a method for doing repetitive and reoccurring billing but it is not as intuitive and easy to use as it might be.
- In my 30+ years of experience as CFO/CTO I've always found printing to be problematic. Though it is a problem with roots in hardware and thus somewhat beyond being fully addressable by software I'd like to see Spruce's solutions become a little more transparent. This said, my experience is that Spruce does a much better job of it than the Rocksolid Maxx product.
- Though this may be a niche problem for a business with large construction and service components, the ability to track labor with greater detail would be nice.
75%
7.5
67.5%
6.8
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6.3
94%
9.4
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60%
6.0
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80%
8.0
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- With $13 million in gross and 40 employees I'm able to run a full back office with a staff of two. In today's tight labor market that is invaluable.
- Being able to implement Spruce with almost no upgrading or replacement of existing computer hardware represented a huge cost savings to us. I'm not even sure what dollar amount I could attach to that.
- Dealing with both a wholesale and retail customers requires that we provide different levels and kinds of reporting and documentation. Spruce has made it easy to respond to the different demands that those customers place upon us.
Once we began using Spruce, for the first time in the history of our 60+ year old business, we could integrate all the components of quoting, purchasing, receiving, stocking and selling to our customers. This experience has been truly amazing.