Starting at $75,000 per year
View Pricing Overview
What is Help Lightning?
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session.…
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Pricing
Enterprise
$75,000
Cloud
per year per installation
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $75,000 per year
Product Demos
Help Lightning Wearables Demonstration
YouTube
Help Lightning - Merged Reality - Desktop Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Help Lightning?
Help Lightning's Remote Visual Guidance Software provides video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. The company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.
Using augmented reality features, Help Lightning blends two real-time video streams, that of the agent and of the customer into a collaborative work environment. This technology allows an agent to virtually reach out and touch what the customer is working on. The agent’s hand displays in the customer’s field of view where they can annotate, use hand gestures, and even bring in tools, parts, images or instructions to quickly resolve the problem. Also, users can capture pictures, session recordings, and call data, which all become part of the call record for later review or training purposes.
Using augmented reality features, Help Lightning blends two real-time video streams, that of the agent and of the customer into a collaborative work environment. This technology allows an agent to virtually reach out and touch what the customer is working on. The agent’s hand displays in the customer’s field of view where they can annotate, use hand gestures, and even bring in tools, parts, images or instructions to quickly resolve the problem. Also, users can capture pictures, session recordings, and call data, which all become part of the call record for later review or training purposes.
Help Lightning Features
Remote Support Features
- Supported: Camera sharing
- Supported: Session transfer
Remote Administration Features
- Supported: File transfer
- Supported: Instant message
- Supported: Session record
- Supported: Annotations
Platform & Infrastructure Features
- Supported: Third-party software integrations
Additional Features
- Supported: Real Time Video Collaboration
- Supported: 3D Annotation
- Supported: Document/Image Sharing
- Supported: Multi-Participant Calls
- Supported: AR-Enabled Merged Reality
Help Lightning Screenshots
Help Lightning Video
An introduction to Help Lightning
Help Lightning Integrations
Help Lightning Competitors
Help Lightning Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | North America, EMEA, APAC |
Supported Languages | English, Spanish, Portuguese, French, German, Italian, Chinese, Japanese, Korean |
Help Lightning Downloadables
- A Remote Visual Assistance Software Buyer’s Guide that describes the must-haves features in a Remote Visual Assistance solution.
- 20 use cases from companies in a wide range of industries to describe how remote visual guidance works.
- Suggestions for solving end user reluctance to new technology and how to support a field service team’s successful utilization of remote assistance software.
- Help Lightning enables BD’s engineers and support teams to visualize work environments in real-time and provide directions while working directly with engineers and customers.
- How Siemens Healthineers rolled out Help Lightning’s remote expertise solution to more than 2000 agents in 25 countries.
- How Ricoh’s strategic partnership with Help Lightning enables them to provide a better service experience, both for their customers and their technicians.
Frequently Asked Questions
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures, upload pictures and even add real objects into the merged reality environment.
Help Lightning starts at $75000.
The most common users of Help Lightning are from Enterprises (1,001+ employees).
Help Lightning Customer Size Distribution
Consumers | 0% |
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Small Businesses (1-50 employees) | 0% |
Mid-Size Companies (51-500 employees) | 25% |
Enterprises (more than 500 employees) | 75% |