My New Go-To for Remote Support
Let me tell you, as a freelance tech writer, juggling projects and deadlines can feel like a constant juggling act. Travel time for …
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What is HelpWire?
HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue…
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What is HelpWire?
HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue…
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
HelpWire – Simpler Remote Support Service
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is HelpWire?
HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue resolution and eliminating the need for costly, time-consuming on-site visits.
HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring effective resolution of remote client issues.
Top HelpWire features:
Easy session initiation
Support for multiple workstations
Cross-platform connections
Multi-monitor viewing
Drag-and-drop file transfer
Integrated chat
Team invitations
Client directory
HelpWire is a product of Electronic Team, Inc., a technology development company based in the US. Founded in 2001, Electronic Team, Inc. is an expert in the tech industry.
HelpWire Features
Remote Access Features
- Supported: Attended device access
- Supported: Virtual device access
- Supported: Multiple-display support
- Supported: Multiple concurrent sessions
Remote Administration Features
- Supported: File transfer
- Supported: Instant message
Security Features
- Supported: Role-based user permissions
Additional Features
- Supported: Easy remote control
- Supported: Multi-platform compatibility
- Supported: The ease of use
- Supported: Integrated live chat
HelpWire Screenshots
HelpWire Video
HelpWire video presentaiton
HelpWire Competitors
HelpWire Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | En |
Frequently Asked Questions
HelpWire starts at $0.
Reviewers rate Role-based user permissions and File transfer and Instant message highest, with a score of 10.
The most common users of HelpWire are from Small Businesses (1-50 employees).
