Overview
What is HotTelecom?
Beta Company's HotTelecom is a service that consists of a wide range of VoIP needs with over 6000 virtual phone numbers both local and mobile for business, designed to present an easy to use and affordable means of communication.HotTelecom…
Great service for purchasing SMS phone numbers
Stable and flexible telecom solution
HotTelecom as a good choice for VoIP business system
Flexible VoIP business solution with great IVR service
A great business telephony solution for SME business
Popular Features
- Multi-level Interactive Voice Response (IVR) (5)10.0100%
- Hosted PBX (5)10.0100%
- Answering rules (5)10.0100%
- Call reports (5)10.0100%
Pricing
Virtual fax number
$30
Virtual PBX
$65
Direct virtual phone number
from 5
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 10Hosted PBX(5) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 10Multi-level Interactive Voice Response (IVR)(5) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 10Call reports(5) Ratings
Historical call analysis and trending metrics
Call Management
Customized phone system settings
- 10Answering rules(5) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 10Call recording(5) Ratings
Automatic recording of inbound and outbound calls
- 10Call park(5) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 10Call screening(5) Ratings
Ability to block numbers or send calls directly to voicemail
- 10Message alerts(5) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 9Audio conferencing(5) Ratings
Audio conferencing credentials for all on the system.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is HotTelecom?
Beta Company's HotTelecom is a service that consists of a wide range of VoIP needs with over 6000 virtual phone numbers both local and mobile for business, designed to present an easy to use and affordable means of communication.
HotTelecom offers virtual phone numbers, toll-free numbers, SMS numbers, SMS numbers for registration and multi-channel numbers, and virtual PBX set-up. All these come with clear-voice technology, for high sound quality.
HotTelecom Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Additional Features
- Supported: Wide range of offered virtual phone numbers
HotTelecom Screenshots
HotTelecom Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Worldwide |
Supported Languages | English, Russian |
Comparisons
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Reviews and Ratings
(5)![](/_next/image?url=%2Fimages%2Fnext%2Favatar-group-2.png&w=256&q=75)
Community Insights
- Business Problems Solved
- Pros
- Cons
HotTelecom has become a reliable solution for many users in their SMS messaging needs, offering a seamless experience with the ability to forward messages to email. Users have found this feature particularly helpful in organizing and managing their communication flow. Additionally, the option to set up virtual numbers for business purposes has proven invaluable, helping users avoid spam and protect their privacy during marketing campaigns. By utilizing HotTelecom's service, users have been able to streamline their operations and maintain efficient communication practices.
Another key use case of HotTelecom is its ability to connect the required number of phone numbers in various locations. This feature has saved users time and ensured reliable connectivity, earning the service high praise from its customers. Furthermore, the use of HotTelecom's phone numbers has simplified and improved communication with clients and partners from specific countries. This added convenience has enhanced collaboration and fostered stronger relationships between businesses.
Moreover, by leveraging HotTelecom's SMS phone numbers, users have been able to register accounts on various web services and receive messages from leads effortlessly. This functionality not only allows for smoother customer interactions but also provides valuable statistics that contribute to informed decision-making.
For companies receiving a substantial volume of incoming calls, HotTelecom's IVR tree solution proves beneficial. This feature enables callers to choose the appropriate department, saving time and resources for both parties involved. The reliability, flexibility, and quick support offered by HotTelecom's VoIP system make it an ideal choice for companies with multiple physical offices looking to organize their communication effectively.
In addition, HotTelecom's call forwarding feature comes highly recommended for its ability to ensure high-quality connections and increase effectiveness when working with incoming calls. This feature has proven valuable in enhancing customer satisfaction and overall business productivity.
Organizations have widely utilized HotTelecom's telephony solution encompassing virtual phone numbers, fax, and PBX for various purposes such as customer support, call redirection, call recording, and increasing customer loyalty. The versatility of this solution allows businesses to streamline their communication operations and improve overall customer satisfaction.
Lastly, the virtual phone number and IVR services provided by HotTelecom have been instrumental in enhancing customer support operations and improving communication within different physical offices and remote freelancers. This functionality ensures a seamless experience for customers and cohesive collaboration among team members across multiple locations.
Overall, HotTelecom has established itself as a reliable solution that offers various benefits to its users, from simplifying communication processes to enhancing customer service operations. Its diverse features cater to the needs of businesses of all sizes and industries, enabling them to optimize their communication strategies and improve overall efficiency. Whether it's sending SMS messages, setting up virtual numbers, connecting multiple phone numbers, or utilizing the IVR tree solution for call management, HotTelecom has proven to be a valuable tool for businesses looking to streamline their communication processes.
Furthermore, HotTelecom's telephony solution has been widely adopted by organizations seeking to enhance their customer support operations. The virtual phone numbers and IVR services have played a crucial role in improving communication within different physical offices and remote freelancers. This comprehensive solution allows businesses to provide seamless customer support across different locations, resulting in increased customer satisfaction and loyalty.
By offering features like call redirection, call recording, and PBX functionality, HotTelecom enables organizations to optimize their customer interactions and gather valuable data for analysis. This not only helps in making informed decisions but also contributes to improving overall business performance.
HotTelecom's reliable VoIP system has become a go-to choice for companies with multiple physical offices. Its flexibility and quick support ensure smooth communication among team members regardless of their location. The ability to set up virtual numbers tailored to specific countries has simplified collaboration with clients and partners worldwide, facilitating international business operations.
In summary, HotTelecom's service has gained recognition for its wide range of use cases that benefit businesses across industries. From providing efficient SMS messaging solutions to enhancing customer support operations and streamlining communication within different physical offices, HotTelecom offers the necessary features and functionality to address various business needs. Its reliability, flexibility, and quick support have made it a trusted choice for companies looking to optimize their communication processes and improve overall productivity.
Easy Top-up Process: Many users have found it easy to top up their balance, which suggests a user-friendly payment system. This positive feedback indicates that the process of adding funds to their account is simple and convenient.
Quick and Responsive Customer Support: Several reviewers have expressed appreciation for the quick replies they received in chat. This highlights the promptness and responsiveness of HotTelecom's customer support team, ensuring that users' concerns are addressed in a timely manner.
High Audio Clarity: Multiple users have praised the call quality as very good. This positive feedback indicates that HotTelecom provides high audio clarity during phone calls, enhancing the overall communication experience for its customers.
Slow customer service response and issue resolution: Some users have expressed frustration with the slow response times of the customer service team, resulting in delays in resolving their issues.
Missing video support: Several reviewers have mentioned that the absence of a video support feature is a drawback. This is a common feature found in many other applications and its absence has been noted by users.
Limited geo coverage for SMS numbers: A few users have highlighted the need for a wider geographic coverage of SMS numbers for registrations. The current limited availability of numbers in certain areas has been seen as a negative aspect by these users.
Attribute Ratings
Reviews
(1-5 of 5)Great service for purchasing SMS phone numbers
- sms forwarding to email
- receiving sms from online services
- ability to connect needed amount of numbers
- easy to make needed changes in settings
- it would be better if they provide wider geo coverage of SMS numbers for registration on online services. They are working on that at the moment.
- Hosted PBX
- 100%10.0
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- Call reports
- 100%10.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call park
- 100%10.0
- Call screening
- 100%10.0
- Message alerts
- 100%10.0
- Audio conferencing
- 90%9.0
- We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
Stable and flexible telecom solution
- IVR tree with extension dialing.
- Hold music feature.
- All our needs are fulfilled, there is nothing to tell about here.
- Hosted PBX
- 100%10.0
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- Call reports
- 100%10.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call park
- 100%10.0
- Call screening
- 100%10.0
- Message alerts
- 100%10.0
- Audio conferencing
- 90%9.0
- The level of effectiveness in working with incoming calls has increased. Our customers and partners are also become more loyal because of less spent a lot of time to get the needed consultation from certain employee or department.
HotTelecom as a good choice for VoIP business system
- The call recording feature.
- The high quality of calls.
- Video calling is not available as a feature.
- Hosted PBX
- 100%10.0
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- Call reports
- 100%10.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call park
- 100%10.0
- Call screening
- 100%10.0
- Message alerts
- 100%10.0
- Audio conferencing
- 90%9.0
- The effectiveness of the communication process has increased since we started to use HotTelecom services, and it is one of the main keys to increasing the overall team efficiency level.
Flexible VoIP business solution with great IVR service
- Free test/trial of a phone number
- Custom design of IVR tree
- Different languages available for IVR speakers
- No hidden costs
- Nothing at all. We are satisfied with the product and customer support
- Hosted PBX
- 100%10.0
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- Call reports
- 80%8.0
- Answering rules
- 100%10.0
- Call recording
- 100%10.0
- Call park
- 100%10.0
- Call screening
- 100%10.0
- Message alerts
- 100%10.0
- Audio conferencing
- 90%9.0
- Our clients are connected with the correct manager by using our IVR tree while calling the company.
A great business telephony solution for SME business
- Friendly and responsive customer support.
- Wide geographical coverage.
- It's easy to set up.
- High-quality phone calls.
- There are a lot of additional services available.
- Outbound calls feature activation through an email request.
- Call statistics data have to be downloaded in CSV files.
- Hosted PBX
- 90%9.0
- Multi-level Interactive Voice Response (IVR)
- 100%10.0
- Call reports
- 60%6.0
- Answering rules
- 90%9.0
- Call recording
- 100%10.0
- Call park
- 90%9.0
- Call screening
- 80%8.0
- Message alerts
- 80%8.0
- Audio conferencing
- 80%8.0
- Telecom cost reduction.