Overview
What is ignio AIOps?
ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems…
Ignio AIOps is a good tool to reduce support tickets, reduce outages and self-heal
Ignio AIOPS the future of digitizing support - Key enabler
Automation First Across Business
Great Experience with ignio
Improvements in Action
Good Tool to Utilize in IT Support Automation
Intelligent automation with ignio
Best AI Ops Platform!!
Digital Transformation via ignio AIOps
So far so good!
Autonomous IT operations
Upbeat and Animated about ignio
Ignio Delivers!
Awards
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Pricing
What is ignio AIOps?
ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems and applications that is continuously…
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Product Demos
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ignio AIOps?
Digitate’s flagship product, ignio™, is a SaaS-based, AIOps solution that reimagines enterprise IT and business landscape with its distinctive closed-loop approach. It combines context, insights, and intelligent automation to autonomously predict and prevent issues.
Digitate helps Fortune 500 companies harness the power of AI and automation as they scale to meet the demands of their own customers and ease the ever-increasing workload of their businesses.
ignio AIOps Competitors
- Splunk Enterprise
- Moogsoft
- Big Panda
ignio AIOps Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Mac |
Mobile Application | No |
Frequently Asked Questions
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Reviews and Ratings
(14)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Ignio AI OPS has found wide-ranging use cases across various departments in organizations, including IT Infrastructure support, Production Operations, Application maintenance, Infrastructure, and supply chain. Users have leveraged Ignio AI OPS to automate the closure of Incidents and requests, resulting in improved ticket quality and the removal of noise tickets. The AI/ML functions of Ignio AI OPS have been utilized to predict scenarios and autonomously close Incidents and requests hitting the support queues. Through this automation, Ignio AI OPS has enabled the transformation of reactive and manual IT operations to proactive and autonomous operations that are highly reliable, resilient, and agile.
One of the key areas where Ignio AI OPS has made a significant impact is in automating batch management processes and streamlining IT Operations. This has led to process improvements and addressed high ticket volumes and long duration cycles. Additionally, Ignio AI OPS has been successfully used for event management, automations, self-healing, managing end-user devices, and health checks on servers. Users have reported successful implementation of self-healing capabilities with Ignio AI OPS, leading to reduced costs and outages.
Furthermore, Ignio AI OPS integrates well with other alerting applications and interfaces with Service Now, allowing for seamless collaboration with the support team. It has been instrumental in centralizing automated operational improvements across different areas of the enterprise, such as desktop, infrastructure, and ERP operations. By automating resolution of infrastructure alerts, Ignio AI OPS has freed up agents to focus on more complex issues and reduced supplemental resource costs.
The use of Ignio AI OPS has ensured resiliency, autonomous operations, and incident resolutions by self-healing in business units like Finance, Funeral Care, and IT. It has played a key role in preventing critical incidents and ensuring system reliability, thereby minimizing business downtime. Through its diverse range of applications within organizations, Ignio AI OPS has proven to be an invaluable tool in improving operational efficiency and effectiveness.
Powerful Product: Several users have praised ignio for being a powerful product that fits well with their enterprise software. They appreciate the ability to centralize their Operations Team and avoid individual development and maintenance of improvements.
Informative Dashboard: Many reviewers have found the dashboard provided by ignio to be very informative. It displays pertinent information on savings, ticket reductions, effectiveness, and alert coverage, allowing for easy discussions on time activities avoided or saved.
Easy to Use: Users have mentioned that ignio is easy to use and handles 100+ use cases covering the entire organization, including applications and infrastructure. They appreciate the simplicity of implementation and the great support from the ignio team.
Cons:
- Limited integration with third-party tools: Several users have mentioned the need for more user-friendly integration with third-party tools, expressing their desire for a seamless and streamlined experience.
- Lack of out-of-the-box functionality: Some reviewers felt that the tool could benefit from additional out-of-the-box use cases, reports, faults, and fixes, as well as integrations with monitoring tools. They would like to see more ready-to-use features that can be easily implemented without customization.
- Challenges with upgrades and compatibility: A few users faced difficulties during the desktop tool's upgrade process, especially when it came to its compatibility with employees working remotely or from home. This has raised concerns about the overall usability and efficiency of the tool in various work environments.
Users have made several recommendations for the software based on their experiences. The most common recommendations are to increase coverage for SAP and other applications, highlight it as one of the best automated tools, and recommend it for autonomous alert and incident management. Users believe that the software should offer more comprehensive support for SAP and other applications. Many users consider the software to be one of the top automated tools available. This recognition indicates that it performs well in automating various tasks and processes, providing users with efficiency and convenience. Users highly recommend the software for its ability to handle autonomous alert and incident management related to infrastructure, network, and applications. This feature allows users to streamline their operations and proactively address any issues that may arise. Additionally, reviewers appreciate the software's out-of-the-box technology catalogues and customization options, making it a valuable tool for automation journeys. It is also highlighted as being capable of meeting infrastructure automation needs, excelling in predictive batch operations capabilities, and offering strong health checking and incident automation features.
Attribute Ratings
- 9.6Likelihood to Renew4 ratings
- 9.2Availability3 ratings
- 8.9Performance3 ratings
- 9Usability12 ratings
- 9.3Support Rating12 ratings
- 8.2Online Training2 ratings
- 9.1In-Person Training1 rating
- 9.6Implementation Rating4 ratings
- 9.4Configurability3 ratings
- 9.2Product Scalability3 ratings
- 8.9Ease of integration3 ratings
- 7.9Vendor pre-sale3 ratings
- 9.4Vendor post-sale3 ratings
Reviews
(1-13 of 13)- Health checks can be run at scheduled times (Every 8 hours for example).
- Running on attributes to determine what actions to take.
- Interfacing with other systems.
- Add real time monitoring.
- Create a functionality that would allow a simple file of attributes to be created and configure the system based on that file. Currently, minor additions need to be made in order for a new system/application to use the automation with its attributes.
- A more condensed training for developers to just do minor automation, such as adding additional apps/systems to existing configurable automation.
Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.
- Future proofing technology.
- Reduced turnaround time for requests.
- Integration capabilities with our bot to manage end to end user engagement.
- Reseller best to advise.
- We are a consumer not an operator.
Automation First Across Business
- Event management
- ITSM integrations
- PAM tool integration
- Email notification
- Detailed realtime business dashboards
- More OOB technologies
- Self detection of errors or discovery
Great Experience with ignio
- Easy to use
- Great support from ignio team.
- Very powerful product that fits right in with our enterprise software.
- Could use a few more parsers for different data feeds like CA7 data. But, I think they are working on this. It can handle most data.
Improvements in Action
- Ignio is allowing us to centralize our Operations Team instead of having individuals users develop and maintain their own improvements.
- The dashboard provides pertinent information on savings, ticket reductions, effectiveness, and alert coverage.
Good Tool to Utilize in IT Support Automation
- ignio handles 100+ use cases covering the entire organization including applications and infrastructure.
- Centralize the dashboard to view and executed the health of systems in our environment.
- It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.
- ignio event management helps the organization to manage the alerts well and make an informed decision.
- Limitation of Lawson coverage.
- Limitation of support for web logic and other middleware applications.
Intelligent automation with ignio
- SOX compliance automation reporting.
- Business aware, intelligent command center.
- Linux patching
- Seamless integration
- Useability
- More out of box reports.
Best AI Ops Platform!!
- Alert management.
- Incident management.
- Performing fixes based on faults determined by AI reasoning techniques.
- Proactive and predictive identification of issues and remedies.
- Can be used as automation tool to automate repeated manual tasks.
- Reporting.
- More out of box faults and fixes.
- More out of the box integrations with monitoring tools.
-Excellent fit to handle CPU, memory, and disk space alert management - proactive and predictive.
-Several automation features (self-healing) - CPU/Memory modifications; disk extensions; patch management
-Provisioning of user access and infrastructure servers, etc.
Digital Transformation via ignio AIOps
- Predictions & Proactive monitoring
- Automated triage and self heal actions
- Noise Suppression to provide right priority for the valid incidents
- Out of box technology catalogues and feasibility for customization via studio
- Feasibility for customization on dashboards
- More flexible and user friendly integration with third party tools
So far so good!
- Handles server and database alerts well.
- We have a large server footprint and this helps us keep up with the issues and noise that can generate and drive volume.
- Ease of support is an opportunity, specifically when it comes to upgrades.
- Configuring use cases in a more common language like Python would allow for quicker adoption by agents and quicker deployment.
Autonomous IT operations
- Close loop automation
- Predict, prevent and self-heal
- Reliability in ERP Operations
- User friendly dashboards
- SAP/S4 HANA DB capabilities
- Middleware support - Webmethod
Upbeat and Animated about ignio
- The Desktop tool is easy to implement and provides us a lot of operational data that isn't cluttered with the cyber data that is needed by other teams. There is a need for the cyber discovery tools, but this is not that tool and the cyber tools are not this tool.
- Providing a centralized location for your operational improvements instead of having decentralized teams that rely on localized expertise apply operational improvements that are bespoke one-offs.
- The data and dashboards allow for easy discussions on the time activities avoided or saved. This data complements the operational health data for the enterprise as it focuses your attention on what ignio AlOps has done for you.
- There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
- The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
- These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.
Ignio Delivers!
- Incident closure Automation
- ServiceNow requests Automation
- Self Heal feature
- Change Request automation
- Simplify user management
- More detailed dashboard
- Additional out of the box use cases