Overview
What is Inbenta Chatbots?
According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and…
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Inbenta Chatbots?
According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers to work for months to make matching tags or write answers to questions.
For Zendesk, Salesforce Desk, Service Cloud or other help desk platform users, Inbenta can integrate seamlessly, which aims to make launching a chatbot easier.
The vendor says that users can see the following benefits with Inbenta chatbots:
- Immediate, 24/7 support for customers
- Reduction in customer effort and support costs
- Improved customer satisfaction
Inbenta Chatbots Features
- Supported: Real-time: Semantic search technology instantly accesses information via the company's Knowledge Base (FAQs) to find the most relevant answers
- Supported: Easy setup: Businesses can up and running with their own branded chatbot in a matter of weeks
- Supported: Hybrid: Customers can decide to use self-service virtual assistant support or on-demand live chat when they are not satisfied with the answer provided
- Supported: Global Support: Can be used with over 25 languages
- Supported: Instant Analytics: With the Backstage dashboard, customers can see their Self-Service rates and gap analysis in real-time
Inbenta Chatbots Screenshots
Inbenta Chatbots Videos
Inbenta Chatbots Integrations
- Zendesk Suite
- Meta Business Suite
- Skype for Business (formerly Lync)
- Salesforce Desk.com
- Service Cloud
Inbenta Chatbots Competitors
- Oracle Fusion Service
- Artificial Solutions
- IBM Watson
- NextIT
- Nanorep
Inbenta Chatbots Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Denmark, Netherlands, Finnland, Sweden, Norway, England, France, Germany, Spain, Italy, France, China, Japan, Turkey, Romania, Russia |
Supported Languages | Danish, Dutch, Finnish, Norwegian and Swedish, English, Euskera, Catalan, Chinese, French, Galician, German, Italian, Japanese, Korean, Portuguese, Spanish, Turkish, Romanian, and Russian |
Inbenta Chatbots Downloadables
Inbenta Chatbots Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 10% |
Mid-Size Companies (51-500 employees) | 40% |
Enterprises (more than 500 employees) | 50% |