Starting at $260 per month 10 users
View Pricing Overview
What is Issuetrak?
Issuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and…
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Pricing
Cloud Monthly Team
$26
On Premise
per month per seat
Cloud Monthly Support Plan
$77
On Premise
per month per seat
On-Premises Team - Subscription
$155
On Premise
per year per seat
Entry-level set up fee?
- $2,000 one-time fee per installationRequired
For the latest information on pricing, visithttps://www.issuetrak.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $260 per month 10 users
Product Demos
How to Submit a Ticket in Issuetrak
YouTube
How Submitters Create Help Desk Requests
YouTube
How Agents Handle Help Desk Requests | 3-minute Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Issuetrak?
Issuetrak is help desk ticketing software perfect for issue resolution and incident tracking of all kinds. With features such as business operations support, issue tracking, complaint tracking, and customer support operations Issuetrak ensures that a wide range of departments in all industries serves their customers or users with timeliness and transparency. From HR issues to transportation complaints to government compliance, Issuetrak streamlines help desk ticketing for internal or customer support operations. The web-based application is deployable on-premises or via cloud and is accessible via any internet device. The product offers unlimited free users up to 50 permissions controlled by paid agents, including the ability to submit, edit, and close issues. For implementation, Cloud sites can be up in as little as 24 hours and includes the company's US-based 24/7 support.
Issuetrak Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: Email support
- Supported: Help Desk CRM integration
Issuetrak Screenshots
Issuetrak Video
Issuetrak Overview
Issuetrak Integrations
- Zapier
- Google Analytics
- Webforms
- Gmail
- LDAP Identity Management
- Active Directory Federation Services
- Azure AD
- OAuth 2.0/OIDC
- IEM/OEM
- Power BI
Issuetrak Competitors
Issuetrak Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac, Chromebook |
Mobile Application | No |
Supported Countries | United States, Ireland, UK, Australia, Canada |
Supported Languages | English |
Issuetrak Downloadables
- Delivering the Best in Customer Support infographic
- Optimizing Complaint Management Processes infographic
- Issue Tracking Software for Any Industry White Paper
- 4 Tips for Optimizing IT Support & Management infographic
- Issuetrak, The Help Desk Multi-Tool: Most Useful Features for Any Support Desk
- Issue Tracking Tools for Automation Best Practices infographic
- 8 Automation Tools for Agent Productivity infographic
- Best Practices and Top Features: Choosing Help Desk Software to Deliver Exceptional Customer Service e-book
- Reduce Ticket Volume with One IT Support Solution: IT Support and Management white paper
- Jira vs. Issuetrak Comparison video
- Issuetrak vs. HappyFox comparison chart
- Zendesk vs. Issuetrak comparison infographic
Frequently Asked Questions
Issuetrak is help desk ticketing software that optimizes team workflows, automates requests, and expedites solutions. From managing IT help desk tickets, to processing product line change requests, its features allow organizations from any industry to track issues, measure data, and scale their support operation.
Issuetrak starts at $260.
The most common users of Issuetrak are from Small Businesses (1-50 employees).