Overview
What is JumpTrack?
JumpTrack® Proof-of-Delivery (POD) system speeds up the delivery process by helping dealers plan, capture, and track deliveries. The mobile friendly solution is used to reduce fuel costs, minimize driver errors, and save time with route optimization.
JumpTrack
JumpTrack
JumpTrack is useful because it helps keep track of client hardware and delivery dates.
The visibility JumpTrack provides allows for less of my time being taken up by tracking deliveries.
TrustRadius Insights
JumpTrack has happened make my job easier
I'm loving JumpTrack!
JumpTrack is amazing!
JumpTrack
Pros and Cons with room to improve.
As a small business, we utilize JumpTrack to …
JumpTrack has been great to have in our toolbox
Amaze Balls
JumpTrack
Highly recommend JumpTrack.
JumpTrack is worth a look for most any business making package deliveries.
Awards
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Reviewer Pros & Cons
Pricing
What is JumpTrack?
JumpTrack® Proof-of-Delivery (POD) system speeds up the delivery process by helping dealers plan, capture, and track deliveries. The mobile friendly solution is used to reduce fuel costs, minimize driver errors, and save time with route optimization.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- FAQs
What is JumpTrack?
The vendor states that with even with one truck, JumpTrack can increasing delivery capacity without adding additional fleet.
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JumpTrack Screenshots
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JumpTrack Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
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Reviews and Ratings
(43)Community Insights
- Business Problems Solved
- Pros
- Cons
Users have found JumpTrack to be invaluable when tracking deliveries, as it allows them to provide proof of delivery with signatures and geocodes. The real-time tracking feature enables businesses to monitor orders in transit efficiently, leading to streamlined delivery processes. Additionally, the tool's user-friendly interface offers all necessary information for confirming deliveries promptly.
JumpTrack aids companies in managing manifests and optimizing delivery routes by assisting in tracking drivers. With features like status updates and photo capture for delivery confirmation, businesses can enhance their operational efficiency. Customers benefit from viewing proof of delivery that includes signatures, photos, and geocodes, which adds transparency and accountability to the delivery process.
Efficient Route Management: Users have praised the system for its intuitive interface that allows them to easily load routes for drivers, make edits on-the-go without needing to restart, ultimately saving valuable time and significantly improving operational efficiency.
Accurate Proof of Deliveries: The feature providing proof of deliveries has been lauded for its precision in displaying location drop-off details and confirming boxes delivered. This accuracy enhances transparency with customers, leading to increased satisfaction and trust in the delivery process.
Digital Delivery Confirmation: Reviewers appreciate the convenience of digital proof of delivery, which includes capturing signatures upon completion. This feature streamlines operations by allowing quick access to detailed delivery proofs when needed.
Route Optimization Challenges: Users have mentioned issues with route optimization, noting that it often requires daily human input for accuracy and separate logins if not optimizing routes, as well as limited support due to third-party involvement.
User Interface and Functionality Issues: Reviewers have highlighted various functionality concerns such as the inability to reopen signed invoices or redeliver items, difficulties in editing completed deliveries, and creating new users without email addresses.
Login and Session Management Problems: Some users have expressed frustration with frequent logouts requiring multiple logins throughout the day, short session timeouts causing inconvenience, and the need to constantly switch between different deliveries leading to workflow interruptions.
Attribute Ratings
Reviews
(1-25 of 29)JumpTrack is a perfect friend for e-commerce
- View reports on all travel
- View truck routes
- Reduce costly errors
- Integration with real time traffic info
- Longer session timeout
- Edit of customer address once the delivery is created
JumpTrack
- Tracking of routes.
- Delivery status
- Route planning
- Graphics could be better
- more streamline detail screen
- A user programable main page
JumpTrack
- Allows optimization of routes by using real gps routing.
- Gives us real-time delivery acceptance and updated times of expected deliveries remaining.
- It gives the ability to provide proof of delivery immediately by order number or customer.
- I have been using for around 8 years completely satisfied with the product.
- It lets me track orders and check on delivery dates
- It lets me tell our clients when they can expect their orders
- It lets me tell our techs when to expect orders
- The mobile app is hard to use.
- The login page is confusing.
The visibility JumpTrack provides allows for less of my time being taken up by tracking deliveries.
- Finding proof of deliveries
- Integration with our back end software
- Some GPS data is available in almost real time
- Support is lacking and finding information is very difficult. Actual issues are rarely resolved or followed up on.
- If a delivery does not sync properly the data is permanently stuck and all further delivery information is lost. The app then needs to have it's data and cache erased to restore functionality. This is a major bug that needs to be fixed.
- Automated POD email function is too time consuming to setup. When an email is added to one master account number there needs to be an option to populate that information to all sub accounts.
- Report function needs improvement. The 'Planned vs Actual' and 'Delivery Efficiency' reports each do things that overlap, but a single report with selectable options for needed data would be much more user friendly. Currently to get the data needed I have to run both reports then copy/paste the data I want into a third spreadsheet.
- Map feature on the app sometimes works well - IF the accounts are all formatted the same. If there is a suite number in the address it does not.
- When changes are made to the delivery manifest through DDMS those changes do not automatically update Jumptrack, it has to be done manually.
JumpTrack has happened make my job easier
- Tracking the drivers
- Putting the signature on the invoice
- Easy to load a routes for the drivers
- Able to edit the route without having to delete and restart
- nothing I can think of right now
I'm loving JumpTrack!
- Provides proof of deliveries
- Accurate location drop off
- show the boxes we delivered
- Honestly I love it doesn't need any improvement
JumpTrack is amazing!
- confirms deliveries
- provides a visual aid for end users on the deliveries
- gives us the details we need to communicate effectively with our Customers
JumpTrack
- Provides historical data for staff to ensure customer receives proper service
- Allows the drivers to sort their route and essentially have a map to each location
- Its connection with DDMS has become much more stable and easier to use once we moved to DDMSPLUS
- Allow for customers(us) the option to download a years worth of data to then store if for audit purposes
- Continue to work on accuracy of the trips functionality
- Simplify the adding of manifests manually
Pros and Cons with room to improve.
As a small business, we utilize JumpTrack to improve the visual our customer sees. Utilizing Digital Signature and Digital Proof of Delivery makes us look like a larger company than we are. On the backside/administration side, we work with the route optimization and occasionally use the system to track drivers or find out where they are so we can get a better estimate of completion or customer delivery time. We have been using this system for roughly 9 months and have not rolled out all the features to our customers. I do expect to implement the customer view on my website later this year.
- Digital Proof of Delivery - makes it easier to send to a customer when requested.
- Route optimization - once setup, this allows my drivers to utilize google maps to find new or seldom seen customers and to switch routes with ease.
- Route optimization is not always available or working.
- Customer addresses are not always found in google maps.
- Does not have the ability to reopen a signed invoice.
- Does not have the ability to "redeliver" if items are missing.
- Route optimization often needs (every day) human input to make it right.
- Route tracking does not update often enough to show accurate driving route. Will show straight line from one point to another if it misses some time between gps points.
I hope there will continue to be improvements made as we look to utilize the functions further.
JumpTrack has been great to have in our toolbox
- Capturing signatures for completed deliveries
- The ability to locate and provide proof of deliveries quickly
- The ability to capture a picture of the delivery and being able to provide the picture with the proof of delivery.
- The GPS can provide directions to the next stop without having to enter addresses
- I would like to have the ability to take multiple pictures when making a delivery instead of just one.
Amaze Balls
- easy to read
- real time
- easy signature
- I wish when typing in the number you could use enter to find the number
JumpTrack
- GPS for where the driver is currently at
- Date, time, of delivery along with customers acct and invoice numbers
- Photo Confirmations are very helpful
- Logged out of JumpTrack website far too quickly, continually having to log back in multiple times a day. Bothersome to others in our office as well.
Highly recommend JumpTrack.
- Track delivery.
- Able to enter credit pickups.
- See actual time of completion of delivery.
- I haven't discovered any negatives.
- Route optimization.
- Efficient delivery of product.
- Confirmation of delivery with receiver signatures.
- Easily transfer packages from one route to another.
- Support
- Add scan on scan off packages that was in an earlier version.
We love JumpTrack!
- Trip Status - Seeing overview of driver's route.
- Geocode - Exact location of delivery.
- Photo
- Ability to edit already completed delivery.
- Ability to create new user without email address.
All That You Will Need
- Track driver stops
- Track who signed for order
- Ability to attach pictures for deliveries
- Switching from different deliveries
JumpTrack Helps Us with Efficacy and Proof of Delivery
- Updating us and our customers when a delivery has been made
- Allows us to track our driver's progress on their routes
- Verify items have been delivered with pictures when there is an item in question
- Not duplicating sites when the spelling is slightly different
- Allow us to remove old delivery sites that were created by importing errors
- Increase the amount of time before the website kicks you out
Interactive map tracking with JumpTrack
- Driver Location
- Proof of delivery
- Tracking deliveries
- Approximate time a delivery will arrive
- For the features I use JumpTrack does an excellent job. I'm not sure how it could improve.
Delivery tracking made easy!
- Route flow.
- Package count information.
- Delivery stop notification.
- JumpTrack map.
- Flow due to map issues.
Used and enjoy very much
- Loading
- Organization
- Speed
JumpTrack : Best delivery software I have used so far!
- Provide detailed delivery information
- Track driver in real time and manage route.
- Store delivery and POD information.
- Would like to see the ability to send POD's from the app directly to customers
JumpTrack POD working well
- digital delivery manifest
- proof of delivery capture
- reducing paper
- allowing to easily modify a delivery route once the driver has left
- If using route optimization and not optimization it is 2 separate logins to the same site.
- optimization is done by a 3rd party so support there is a little slim
Why we use JumpTrack
- captures signature
- routes stops
- Can be Glitchy
- No way to remove delivery driver. Have to uninstall app in order for new delivery driver to use.
JUMP into full integration to keep your team on TRACK!
- Recording Signatures and Names of Receivers
- Organizing multiple packages for one stop easily
- Tracking Drivers Throughout the Day
- Transferring deliveries from DDMS Plus to JumpTrack doesn't allow for any mistakes. You can only transfer once and if you select the wrong transfer location its all over.
- I believe adding stops for non customers is difficult. We found a work around but our drivers pickup from our printers, non profits we donate to etc.
- We often have trouble with JumpTrack not being able to reach the server. It's very frustrating on a busy morning when we can't save package counts etc.