Overview
What is Khoros Communities?
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
Tools that help grow and increase sales.
User interaction tool
Khoros Communities Platform That Actually Works!!
From a user standpoint
Best for Business Connectivity and Scalability
Khoros Community for ultimate solution
Navigating Community Excellence: A Comprehensive Review of Khoros Communities"
Facilitate sharing best practices, industry insights, and trends.
Enable …
A fantastic tool for expanding communities.
Khoros Communities Helped Us Level Up Our Stagnant Community
Communities Developer Review
Old Lithium user now on Khoros after a decade
Khoros end user review.
A complete look at a customer's journey.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is Khoros Communities?
Khoros Communities is a fully-featured community platform, built for self-service support, education and collaboration. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Khoros Communities Tour
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Khoros Communities?
Khoros Communities is software to build an enterprise-class online community and scale engagement. Organizations can host a vibrant space where customers can find answers, develop expertise, share experiences, and connect with their brand.
Khoros states they have built and launched over 1,500 brand communities for some of the world’s most recognized brands. With 25+ years of experience, they boast a robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization.
Key benefits include:
Expert community management
Nurture large, engaging communities with advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.
Reduced costs by deflecting support calls
Communities deflect expensive calls and boost self-service by creating a central place for customers to ask questions, access knowledge, and get tips from peers and the brand. This one-to many approach can uncover and resolve issues faster.
Boosts loyalty and retention by enhancing the post-sales experience
Customers stay loyal to brands that listen, engage, and care. Communities can be used to foster customer dialogue, and monitor for trends, insights, and problems to fix. Collecting ideas or feedback through the community closes the loop on solutions. Unify knowledge bases, peer tips, training, and other resources that drive adoption, usage, and value.
Drives organic growth
Peer opinion can greatly influence a target audience. A community that connects peers also fuels user-generated content and produces on-demand insights for new products, services, and market ideas. Users can also find, engage, and reward champions who spread positive word-of-mouth. Peer validation can support upsell and cross-sell motions.
Khoros Communities Screenshots
Khoros Communities Videos
Khoros Communities Integrations
Khoros Communities Competitors
Khoros Communities Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | Global |
Security |
Khoros Communities Downloadables
- Khoros Communities Overview: An enterprise-class online community platform
- Customer Story: Zoom delivers support and creates meaningful connections with an ever-growing user base
- Customer Story: Palo Alto Networks streamlines customer service and promotes knowledge sharing among its global customer base
- Customer Story: SMARTY builds trust through online community and customer support
- the Zoom community. In less than two years, the Zoom community grew to 250,000+ community members, 10 million unique visitors, and 150 community champions.
- the Palo Alto Networks community. With Khoros, they have achieved a 73.6% increase in unique visitors and a 33% increase in page views.
Frequently Asked Questions
Khoros Communities Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 0% |
Mid-Size Companies (51-500 employees) | 10% |
Enterprises (more than 500 employees) | 90% |
Comparisons
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Reviews and Ratings
(160)Attribute Ratings
Reviews
(1-25 of 95)A robust and mature community platform
- Provides a robust platform where users can easily communicate and find information.
- Very granular permission options.
- Good gamification features.
- Good analytics.
- Perhaps there is a room for improvement for the notifications features.
- Message editor can be upgraded too.
Khoros Communities: Building Engaging Online Spaces for Connection and Collaboration
- Employee Collaboration and Internal Communication
- Customer Support
- Product Feedback
- Knowledge Sharing
- Advanced Analytics
- Integration Capabilities
- Mobile Interface
- Documentation and Training
- Customization Flexibility
Tools that help grow and increase sales.
- Increase in suggestions from our clients to know what we should improve.
- Reduce technical support costs and incredibly increase sales.
- It helps to interact with customers and we receive positive and negative reviews and based on their comments we can make changes that increase sales.
- It must be considered that creating a community with ethical values that help the company in its growth may be a task of more than a year and this requires work. It must also be considered that very rapid growth of the company is possible at the same time. use Khoros Communities but it is not an easy task because we are the ones who must create a scalable and robust community that is attractive to our clients.
User interaction tool
- For less technical knowledge people, it is easy to use.
- Platform to add features like contests
- Data reports
- Sometimes delay in response for minor issues.
- Customization part can be improve.
Khoros Communities Platform That Actually Works!!
The most useful is FAQs, guides, and tools for self-service and decreased need on help are hosted. Get insightful consumer feedback to help shape future products and address expanding demands.
- Communities engagement
- User review feedback can help in decision making
- give more substitute as it show the other same level software
- integration, need more brand integration
- communities should be more bigger and varied
- more FAQs
From a user standpoint
- Collaboration
- tracking campaigns/polls
- easy content approval
- Glitchy on some platforms
- limited on IG
Best for Business Connectivity and Scalability
- Scales to enterprise needs, supporting multiple communities and languages. Provides robust spam management and industry-leading privacy and security.
- Expanding integration capabilities to seamlessly connect with a wider array of third-party tools and platforms could enhance overall functionality.
- Easy and enhanced customization options.
Moreover, the extensive features may be overwhelming for smaller organizations with simpler community needs.
Khoros Community for ultimate solution
- collaboration
- managed platform
- top most features
- user ranking in communities
- more user friendly features
- cross platform sharing
Facilitate sharing best practices, industry insights, and trends.
Enable collaborative discussions for professionals to address challenges and find solutions.
Share experiences and provide advice on common problems etc
Foster collaboration to enhance overall efficiency.
- Customization and Branding
- Engagement Tracking
- Knowledge Base and Search Functionality
- Responsive Customer Support
- Community Health Monitoring
- Improved Analytics and Reporting
- Advanced Personalization Options
Ideal for organizations looking to build brand advocacy programs, as Khoros Communities can empower enthusiasts to become advocates, fostering positive word-of-mouth and engagement.
Suited for creating knowledge-sharing platforms where members can contribute valuable insights, best practices, and industry knowledge, building a comprehensive repository.
Ideal for technology-focused communities where members can discuss innovations, troubleshoot technical challenges, and stay updated on the latest industry development.
A fantastic tool for expanding communities.
- The way positions and responsibilities are handled is excellent.
- Kindly provide a list of the terms that customers are using.
- I am in need of some gudance on the admin page's user interface.
- It is still lacking certain APIs, such order by points in the users' object.
Khoros Communities Helped Us Level Up Our Stagnant Community
- Receiving feedback about our concepts from unbiased individuals.
- Sharing Developer Diaries and Behind-the-Scenes work.
- Problem solving with other fellow developers.
- Recruiting beta testers.
- A more refined and user-friendly navigation.
- A platform more optimized for mobile devices. We use it on PC mostly since it looks a lot better than on a mobile phone or tablet.
- More in-depth analytics. At the moment it is rather basic in my opinion.
Communities Developer Review
- Easy operations and API calls management
- Ranks and Roles are superbly managed
- Easy to manage the community from Studio and Admin side
- APIs for various things still need to be added like "order by bonus_points" in users' object
- the time range for user bonus_points to find monthly/yearly highest bonus_points achiever
- Front-end to be developed on Reactjs
Old Lithium user now on Khoros after a decade
- Simple forum Q/A layout
- Multiple options in Edit section
- Ready to use Community centric metrics for reporting
- More third-party integrations easy to implement
- Admin page need some help with UI
- More UI Themes to customize
Khoros end user review.
- Good Support team.
- Simple layout.
- Easy SEO options.
- Backend admin tools.
- More out-of-the-box capabilities.
- Faster turnaround on support tickets.
A complete look at a customer's journey.
- Provide a list of keywords that customers are using.
- Indication of the health of the community.
- Topic management with the use of labels.
- Distinguishing between bots and humans; not providing accurate numbers on activity on the forum.
- Dashboard that gives immediate insights
- easy to use filters.
- easy to understand visuals
- missing filters like country wise info
- export all at once to csv instead of one at a time
- few columns missing in api data
Trusted Community Platform to build your Community
Khoros Communities addresses crucial business problems by enhancing customer engagement, streamlining support processes, and gathering actionable insights. By cultivating an active and supportive online community, we have created a platform where customers can connect with each other and our brand, driving satisfaction and loyalty. The self-service resources (Knowledge Base, Blogs and Idea's) and support tools (Slack) available within Khoros Communities have streamlined our operations, reduced the quite fair amount of workload on our teams. Lastly, the platform acts as a valuable source of customer feedback and insights, allowing us to continuously improve our products and services.
- Content Engagement
- Gamification and badging
- Discussion Forums
- Moderation and User Management - User Management is one the best solution Khoros Communities have
- Analytics and Reporting
- Knowledge Base
- Self Service, Low and No Code. The Community Managers should be able to some UI Tasks by self with doing any code updates.
- Salesforce Integration: The basic Integration should also include the basic level of business requirement. (Contacts and Accounts Mapping)
- Slack Connector Update: There is no update on this connector till the time its launch. The other team has lot of options to push the notification in multiple slack channels. And unfortunately Khoros does not. This creates a lot work for Community team to bring internal teams to the community to respond or acknowledge an post.
- More Integrations: Since now the Khoros communities does not comes up with the integrations with basic support tools like JIRA, Confluence, Github etc.
- Search Improvisation: Apart from last search update there is no updates we see in this feature. The team should think of Putting Some AI based Search into the community which helps the Community managers to manage the content accordingly
- Some update on AI and Gen AI: Khoros communities did not shared any thoughts about their plans for putting these technology in community
- Trusted platform to host communities.
- Gamification and badeing is good so far
- User Management and moderation is good
Less Appropriate:
- Spend Extra money for basic modules like TKB, Ideas, Events and
- Managing agent performance
- providing a hub for customer communication
- management level performance tracking
- Exporting data can take a long time
- ability to export more data files at once
Khoros Communities
- Connects me with the right voices from your user community
- Brings webinars and discussions posts that I am interested in
- This routes me to documentation and resources that I am looking for
- Support tickets
Great product for growing communities
- Great account management and support.
- Overview of the activity / Analytics.
- Flexibility.
- Customization.
- UI fundamental.
Khoros Communities Know-how
- Large scale communities.
- Fast out-of-the-box community creation.
- Updates from time to time.
- Easy moderation.
- Role management.
- Dev documentation.
- Multiple framework and language support.
- Faster load times on bigger communities.
Khoros community is one-stop shop for our customers
- Knowledge Base
- Case Portal
- Custom JS Pages
- User Interface
- Post Reactions
- Navigation Bar
Customer experience with Khoros Communities
- It increases the knowledge transfer between community developers.
- We can easily find latest release notes by using community search.
- Community admins actively giving answers to our questions.
- Khoros needs to improve developer documentation.
The heartbeat of Qlik
- The use of labels allows us to categorize
- The use of multiple forums in order to narrow down our audience with a company that has multiple products
- Allows customizations in order for us to make our Community unique
- The ability to share a piece of content across multiple forums. This was a functionality that Jive had before Lithium acquired them
- A way to provide video transcripts for accessibility reasons. We have to jump through hoops and find our own way to ensure our company is compliant.
- The technical support we receive is not nearly as good as it should be. Turnout and follow-up is most times very slow and the communication is not good. There is rarely an offer to get on the phone to discuss a problem and this causes a lot of miscommunication and delays. This would be my top area of improvement to see.
- Event module to have the abiltiy to show on demand events without a work around.
- The ability email all members of any group
- Help among members.
- Participation of meet-up with our top members.
- Alerting of our top members on potential crisis concerning our products & services.
- No echat, no functions like WhatsApp group internally.
- No real-time stats.