Overview
What is HelpDesk?
HelpDesk is an online ticketing system that simplifies team workflows and enhances internal collaboration. Equipped with AI features, it optimizes responses and manages email overload through smart categorization. HelpDesk offers email and mail overload management through intelligent filtering and…
Pricing
Team
$34
Business
$59
Enterprise
Contact Sales
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $34 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is HelpDesk?
HelpDesk is an online ticketing system that simplifies team workflows and enhances internal collaboration. Equipped with AI features, it optimizes responses and manages email overload through smart categorization. HelpDesk offers email and mail overload management through intelligent filtering and prioritization. With 256-bit SSL encryption, it provides a secure and reliable environment for enterprise customer service operations.
HelpDesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Subscription-based notifications
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
Self Help Community Features
- Supported: Internal knowledge base
- Supported: Q and A
Multi-Channel Help Features
- Supported: Email support
HelpDesk Screenshots
HelpDesk Competitors
HelpDesk Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Worldwide |
Supported Languages | English |
Comparisons
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Reviews
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Community Insights
- Business Problems Solved
- Recommendations
HelpDesk enables users to manage tickets and issues, resulting in quick and efficient assistance for internal and external clients. With features such as real-time reporting and prioritization based on tags, the software is useful for managing client communication, tracking customer service-oriented support, and reporting IT issues.
Users have reported that HelpDesk has helped them improve customer support and build better relationships with their clients. The software provides an organized page for working on tickets, which saves time and makes it easy to track application status. Users can create and monitor tasks easily, automate tasks, send ready messages, write internal notes, assign different messages to different users, and use different filters to assign tickets to the team more efficiently.
Furthermore, companies have found HelpDesk's reporting tools, guest user feature, viewers' capability at a better price than other similar software such as Zendesk. HelpDesk has enabled companies to triage and track user problems related to IT issues, networking, and others effectively. It has also helped developers or clients facing network connectivity problems or other issues by providing real-time reporting. Overall, HelpDesk has played a significant role in helping businesses provide services quickly and easily while attending to all their customers' needs through effective communication management.
Based on user reviews, there are three common recommendations for HelpDesk:
- Consider trying out other ticketing systems before making a decision on HelpDesk. Users think it is worth exploring alternative options.
- Consider HelpDesk as a solution for handling all tickets and customer service processes. It is recommended by users for its ability to streamline support tasks.
- Take advantage of HelpDesk if you run a small business. Users suggest it is well-suited for small businesses in managing customer support needs.
Overall, users find HelpDesk to be an easy and simple helpdesk system that enables them to offer quality services to their customers.