Overview
What is MatrixCare?
MatrixCare, by ResMed, includes a suite of applications supporting in-patient assisted living operations, with CareAssist as the central application as its eMAR & point of care system. Also MatrixCare applications support KPI tracking, workforce management and payroll, and other processes…
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MatrixCare
MatrixCare is decent for larger companies, build it from the start correct!
If you need to share, try MatrixCare
Optimal for Individualized Documentation Use
Searching for EMR solutions!
Reviewer Pros & Cons
Pricing
What is MatrixCare?
MatrixCare, by ResMed, includes a suite of applications supporting in-patient assisted living operations, with CareAssist as the central application as its eMAR & point of care system. Also MatrixCare applications support KPI tracking, workforce management and payroll, and other processes inherent…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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What is MatrixCare?
MatrixCare Competitors
MatrixCare Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
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Reviews and Ratings
(13)Community Insights
- Business Problems Solved
- Pros
- Cons
Users have found MatrixCare to be a valuable tool in their daily operations. The software's all-in-one platform eliminates the need for constant importing and exporting of data, streamlining workflows and saving time. Customers appreciate the quick communication and strong relationship with the software's team, especially the knowledgeable support staff who are always willing to help and resolve issues promptly. The software is used across healthcare organizations for various purposes, including EMR, medical billing, resident information storage, and communication of healthcare needs. MatrixCare addresses the problem of limited access to patient records by allowing unlimited staff access to a single chart, improving collaboration and efficiency. Once users become familiar with the software, they find it efficient and well-organized for their job tasks. Some long-term users have witnessed its positive evolution and adaptability to industry changes over nearly 20 years. While there have been some challenges with training and implementation, support is often available for re-training and addressing any concerns or issues that arise. Overall, customers report a positive experience with MatrixCare, highlighting its comprehensive functionality, responsive support team, and time-saving features.
Regular Updates: The software is regularly updated to ensure compliance with regulatory standards and industry requirements, which has been appreciated by many users. Several reviewers have mentioned that the regular updates provide them with confidence in the software's ability to meet their needs and remain up-to-date.
Helpful Customer Support: Customer support is typically very good, providing helpful assistance to users. Many users have praised the customer support team for their responsiveness and knowledgeable guidance when facing any issues or questions. This level of support has contributed to a positive user experience for several reviewers.
Valuable Drill-Down Feature: The ability to drill down into Journal entries and view attached backups is a valuable feature that users appreciate. Some users have specifically mentioned how this feature helps them gain better insights into their financial data and easily access supporting documentation when needed.
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Poor Help Text and Upgrades: Some users have mentioned that the help text in the software could be improved, making it difficult for them to navigate and use certain features. Additionally, upgrades sometimes cause issues, leading to frustration among users.
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System Freezes: Several reviewers have experienced frequent system freezes, especially when using the software remotely. This has hindered their workflow and caused delays in completing tasks.
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Difficult Navigation and Timely Support: A number of users have found the software difficult to navigate, which has resulted in inefficiencies and a higher learning curve. They have also expressed dissatisfaction with the timeliness of support, stating that sometimes they do not receive timely assistance when facing issues or needing guidance.
Attribute Ratings
Reviews
(1-6 of 6)MatrixCare Review
- time tracking
- user interface
- ease of customization
MatrixCare
- Keeps everything about the residents in one place and is user friendly.
- We use the notes section so if more than one person is working on something with a resident's file we know what someone else has done as well.
- Billing and posting payments are a breeze.
- I'm sure there are some but I only use it for posting and looking at notes. I don't use the whole system like others in our company do.
- Store resident files, forms and scanned documents in a convenient location.
- Navigate through each level of facility care for the super users is easy.
- Security settings to make sure users can see what they need, not overly public per HIPPA rules.
- Customization is somewhat limited
- Implementation was not easy either, my company was the first to launch MartixCare ONE which is for a multilevel care facility.
If you need to share, try MatrixCare
- The Admit/Discharge Report holds high value to me by presenting key information like medical record number, room number, provider and the hospital that the patient transferred from, including a breakdown of their status i.e. admission, discharged, expired etc.
- The Physician Visit Schedule by Assigned report helps me to keep providers in compliance with federal mandates. I am able to select criteria to refine the resultant data to a specific hall or provider. The results of this report include patient name, the scheduled interval and due date.
- When it comes to ROI, the Chart Access feature does all of the work for me. With just a few checkboxes, all necessary records for release are extracted and compiled, leaving me to attend to other tasks at hand.
- It would be great if paper records could be scanned directly into the patient chart. Presently they are scanned to my email, then downloaded, uploaded into Matrix where the attachment process begins. So, there are a lot of steps.
- I am in this application about 90% of my day and it logs me out frequently, for security purposes of course but it's still annoying.
- The available buttons for the attachment process are very small and close to each other which leads to attaching a file of many individual notes to a single patient record and of course I have to remedy that.
I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.
Optimal for Individualized Documentation Use
- -easy to use a filter system to provide individualized dashboards
- -variety of reports to generate info as needed
- -ability to "copy observations" so you don't have to reinput all the info on quarterly assessments
- the MDS section doesn't always register that a section has been signed and completed, showing up on the dashboard as still needing to be done.
- The MDS section will state you're still "in" someone's MDS when you're complete. There have been multiple times where I've had to fully log out of Matrix to be "logged out" of someone's MDS even though I had signed.
Searching for EMR solutions!
- Management of nursing orders - ability to search current and discharged orders is convenient and user-friendly.
- Progress Notes are easily imputable, and searchable.
- The dashboard has a variety of options for frequently used information.
- The reports can be challenging to run, having to reset the search criteria each time.
- The MatrixCare program is not easily used on tablets.
- There are some limitations with regards to the POC ability.
- When the internet is down, there is not an offline version to be used in the interim.