Overview
What is Salesforce.org Education Cloud?
Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.
New to Salesforce and I like it
Wonderfully impactful product!
Salesforce Education Cloud: A great tool for businesses too.
Salesforce Education Cloud
A good foundation for a personalized higher education solution
Great platform for higher education
Salesforce for Higher Ed is superior student management
Salesforce for Higher Ed: highly customizable, but that means you need a team to develop it right.
- Enrollment: for tracking leads, recording all conversation information/notes, and ensuring their applications are …
Salesforce HEDA - Liberal Arts College
Salesforce for Higher Ed is the Industry Standard in CRM
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Student Data Security (5)9.292%
- Online Registration Management (5)8.787%
Pricing
What is Salesforce.org Education Cloud?
Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is iGradePlus?
iGradePlus is a web-based gradebook and school management system offering a wide array of features for individual teachers, schools and districts. Features include student, class, and grade management, attendance and behavior tracking, custom report generation, and extensive student and parent…
Features
Student and Faculty Administration
Aspects of student management that entail faculty or administration's management of student data and related regulatory requirements.
- 8.1Integrations with 3rd-Party Education Technology(4) Ratings
The student management system can send and receive data from other educational systems with little to no manual steps required.
- 8.7Online Registration Management(5) Ratings
The system supports administrative setup and management of registration processes, and allows students to register for classes online.
- 10District Communications, such as messaging and alerting(3) Ratings
The platform supports communications district-wide and/or with between specific individuals. Examples include alerts, announcements, and direct messaging between faculty and parents.
- 9.3Roster Management(4) Ratings
Faculty and administrators can view, edit, and update their class rosters effectively.
- 6.8Platform Customization(4) Ratings
The student management system can be adjusted or customized to fit specific or unique needs of the school.
- 8.5Teacher Self-Service(3) Ratings
Teachers can easily navigate and work within the system without requiring IT personnel or specialized skills for recurring activities.
- 9.2Student Data Security(5) Ratings
The system has security checks and technology in place to prevent unauthorized access to, editing of, or leaking of sensitive student data
- 8.8Community Support(4) Ratings
There are community resources from other users of the platform to help users troubleshoot and optimize their use of the system.
- 9.4Class Scheduling(3) Ratings
Administrators can easily set up and manage class schedules for the school prior to course registration windows.
- 9.5State and National-level Reporting(2) Ratings
The system provides prebuilt reports or build-your-own reporting tools for necessary state and national-level reports.
- 8.4Compliance Support(4) Ratings
The effectiveness of resources, tools, and in-platform processes for maintaining and demonstrating regulatory compliance.
- 8.4Teacher and Parent Mobile Application(3) Ratings
Teachers and parents can use a mobile application to access their students' data and update some information remotely.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Salesforce.org Education Cloud?
Salesforce.org Education Cloud Screenshots
Salesforce.org Education Cloud Competitors
Salesforce.org Education Cloud Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(21)Attribute Ratings
Reviews
(1-11 of 11)Elegant, Simple with brutal usage into the online world!!!
- Students/Customers portfolio management
- Assigning new task or the new offers for customers
- view own resources to the eyes of customer
- Server crashes frequently
- Portfolio or receipt should be more graphical than detailed
- Sometimes adding more customer/ students into inventory is a difficult job
New to Salesforce and I like it
- Transfer information
- Seamless user experience
- Customer suppor
- Talking to more software programs
- Communicate about license requirements
- Notify before deactivating users
Wonderfully impactful product!
- Provides students with the resources they need to stay connected virtually if they cannot be at school in-person.
- Allows administrators to manage reports efficiently.
- Students can stay on task and organized with the look of the Education Cloud.
- I think the display of the cloud for students can seem a bit intimidating at first.
- I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
- Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.
Salesforce Education Cloud: A great tool for businesses too.
- Student / Employee management
- Direct comunication
- Easy to use
- It requires a bit of knowledge in order to make it work
- It is hard to modify the initial presets for customization
- It does not allow you to work offline
Salesforce Education Cloud
- Online
- Remotely accessible from anywhere.
- I think they are on track, as this will be the future.
- Extensibility - Implement your custom needs in the database.
- Scalability - Your database grows with your student/alumni population.
- Integration - Integrate with your SIS via many middleware.
- Reporting - All of Salesforce's reporting capabilities.
- Reports - Comes with no out of the box reports.
- OOB functionality may be limited - important to have folks with experience customizing EDA to an organization's needs.
- Upfront cost - Implementation services (either a hired team or consultants) is imperative to make it work.
Great platform for higher education
- Completely customize our org the way we need it to function.
- The amount of flexibility and potential for integration is staggering.
- The consistent new product is very intriguing and has us considering how we could roll out Salesforce elsewhere.
- The platform is massive making it hard to make decisions at times.
- It can be a bit challenging for new staff and team members to learn.
- Creating reports can be challenging the first time around.
- Manage grades.
- Manage leads through enrollment cycle.
- Manage attendance.
- Provide more insight into leads.
- When something is modified by another while you're modifying it, it will not save.
- Requirements to move on with opportunities can be confusing.
Salesforce for Higher Ed: highly customizable, but that means you need a team to develop it right.
- Enrollment: for tracking leads, recording all conversation information/notes, and ensuring their applications are complete.
- Student advisors: once students are enrolled, they use the Contact and Opportunities objects to track student success in their programs, also recording all conversation information/notes.
- Account management: our account managers track holistic student success data to track account health.
- Management/leadership: we are a company driven by our student's success. We use Salesforce for Higher Ed to know how we're performing as a company. Our students' success is directly our success.
- Track groups of students via an individual object: via lead or contact, but not by tracking students via both.
- Compare the performance of your team members via reports and dashboards.
- Limit permissions of people or groups of people.
- It’s hard to run reports or create working “views” for Enrollment/Student Advisor teams that include both Leads and Contacts in the same report.
- Some fields do not map from Lead to Contact object. When a student transitions from application to acceptance, some dropdown and fill-in fields completely disappear from the student’s page in Salesforce. Every version of Salesforce I’ve used has this problem.
- Salesforce overall is clunky and confusing for the average user. We require thorough Salesforce training for new hires on all teams because it’s not user-friendly or obvious what to click on to achieve a specific task.
- Groups that need to integrate their CRM with other partners: many education institutions use Salesforce!
- Groups with huge student populations now, or expected in the future.
- Groups that have resources for custom Salesforce development, like an in-house Salesforce Developer role.
- If you expect your company/school will have a limited number of students.
- If you set up Salesforce to use ONLY Leads or only Contacts, not both. What happens if you have a student re-enroll? How do you handle losing data when converting a Lead to a Contact? If you don't have good answers for these in advance, you'll want to use only Leads or only Contacts to track each student.
Salesforce HEDA - Liberal Arts College
- One-to-one communication for all higher education constituents.
- Relationship networking to identify potential contact and organizational affiliations.
- Data collection and analysis of student engagement history.
- Lack of university advancement data architecture.
- Data storage needs to grow exponentially as the database size grows quickly.
- Salesforce development is so rapid it is difficult to keep up on new features and opportunities to maximize efficiency.
Salesforce for Higher Ed is the Industry Standard in CRM
- Great use of integrating across all aspects of enrollment.
- Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
- Reporting is fabulous inside of Salesforce.
- All of the Apps in the App Exchange.
- The administration is a full-time job for one or more people.
- Can be somewhat confusing for non-technical staff members.
- Expensive when you factor in other components and all that goes into the CRM.