TrustRadius Insights
SMTP.com has been utilized by users to address a variety of needs and challenges. Users have found it beneficial for integrating their …
Starting at $25 per month
View Pricing Overview
What is SMTP Email Relay Solutions?
SMTP Email Relay Solutions is a transactional email service formerly from SharpSpring and now a J2 Global company.
Recent Reviews
Pricing
ESSENTIAL
$25
Cloud
per month
STARTER
$80
Cloud
per month
GROWTH
$300
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.smtp.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $25 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is SMTP Email Relay Solutions?
SMTP is a provider in transactional emails serving marketers, developers, and high volume senders worldwide.
For over two decades, SMTP.com has supported over 100,000 businesses
globally. They aim to empower businesses to connect with their customers securely
and reliably, maintain their reputation as trustworthy brands and build
meaningful products with customer engagement at the core.
SMTP Email Relay Solutions Features
- Supported: SMTP Email Relay Services
- Supported: Transactional Email API
- Supported: High-Volume Sending
SMTP Email Relay Solutions Competitors
SMTP Email Relay Solutions Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
SMTP Email Relay Solutions is a transactional email service formerly from SharpSpring and now a J2 Global company.
SMTP Email Relay Solutions starts at $25.
Mailchimp Transactional Email (Mandrill) and Amazon Simple Email Service (SES) are common alternatives for SMTP Email Relay Solutions.
The most common users of SMTP Email Relay Solutions are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(4)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
SMTP.com has been utilized by users to address a variety of needs and challenges. Users have found it beneficial for integrating their legacy platforms with SMTP.com, allowing them to receive assistance in configuring their systems efficiently. Additionally, SMTP.com has proven useful for sending out notifications or web form submissions, ensuring the reliable delivery of important messages.
Some users have leveraged SMTP.com to avoid using their own email accounts for sending bulk emails, preventing their emails from being flagged as spam or ending up on blacklists. This feature is particularly valuable for maintaining the reputation and deliverability of opt-in lists. However, some users have expressed disappointment with SMTP.com's effectiveness in resolving their email deliverability issues. They have found the service to be unreliable and costly. Despite these concerns, other users have successfully used SMTP.com for automating email tasks and managing their email marketing campaigns.
SMTP.com has also served as a reliable solution for businesses aiming to distribute time-sensitive information such as check stubs for direct deposit or payment notifications to a large number of clients simultaneously. It has helped users bypass email per hour limits and ensure the timely delivery of important messages to designated recipients without any hindrance. Furthermore, SMTP.com has been integrated seamlessly with various email platforms such as Exchange 2013 server and Office 365, providing secure communication both internally and externally without any limitations.
Overall, while some users have had mixed experiences with SMTP.com's reliability and cost-effectiveness, others have found it invaluable for automating email tasks, managing marketing campaigns, and ensuring the delivery of critical messages to a large audience efficiently.
Phone support during setup: Several users have appreciated the ability to receive phone support while setting up their account and adding extra domains. They found it helpful to have direct assistance during this process.
Amazing support from sales team: Many reviewers have praised the level of support and expertise provided by the sales team at SMTP.com. They were impressed with the quality of guidance and assistance they received.
Reliable deliverability and integration: Numerous users have found SMTP.com to be a reliable service with good deliverability. They also liked that it integrates seamlessly with many other services, making it convenient for their needs.
Cons: Difficult to cancel accounts: Several users have mentioned that it is challenging to cancel their accounts with SMTP.com. They reported not finding an option in the portal or through email, and were required to call the company and hope for a resolution. Lack of support availability: Users have expressed disappointment with the limited accessibility of support from SMTP.com. Some mentioned that chat support was only available through an email form, while phone support had restricted daytime hours in EST. Additionally, users noted a lack of support on weekends regarding email delivery issues. Poor customer service: Numerous users have expressed dissatisfaction with the customer service provided by SMTP.com. They described experiences of long waiting times, difficulty getting refunds, and unresponsiveness to emails. Some even compared the customer service unfavorably to other providers such as Amazon SES.
Based on user reviews, there are a few key recommendations for the product:
-
Users advise thoroughly reading reviews before trying any SMTP relay service. This will help potential users gain a better understanding of the product's features and capabilities.
-
Some users suggest considering alternatives to SMTP.com. This indicates that other SMTP relay services may offer better options in terms of features or pricing.
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It is recommended to have an automation solution in place when using SMTP. Automation can greatly improve efficiency and streamline email processes.
These recommendations provide valuable insights from users' experiences with the product. Considering these suggestions can help potential users make informed decisions about whether the product meets their specific needs and objectives.
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