Overview
What is SolarWinds Dameware Remote Everywhere (DRE)?
SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly.Using a laptop or a mobile app users can access end-device…
SolarWinds - highly recommended
Dameware Remote Everywhere has been GREAT!!!
An affordable powerhouse solution for remote management and support
Easy to use, intuitive, and stable
Easily and Quickly Manage Users and Computers!
Look no further than Dameware Remote Everywhere (DRE)
DRE is a game changer!
Great Solution
DRE is a phenomenal addition to anyone using SolarWinds for their helpdesk!
Solarwinds DRE. Great for the new normal.
SolarWinds Dameware Remote Everywhere...Remote Access for Everyone and Everything
SolarWinds Dameware gives you the access you need - when you need it!
Lives up to its name!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- File transfer (13)10.0100%
- Instant message (12)10.0100%
- Over-the-Internet remote session (13)9.191%
- Screen sharing (13)8.181%
Pricing
What is SolarWinds Dameware Remote Everywhere (DRE)?
SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly. Using a laptop or a mobile app…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 8.1Screen sharing(13) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
- 10File transfer(13) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 10Instant message(12) Ratings
Ability for administrator to communicate via instant message with remote user.
- 9Access to sleeping/powered-off computers(9) Ratings
Remote access and troubleshooting of out-of-band computers.
- 9.1Over-the-Internet remote session(13) Ratings
Establish secure remote connection with computers outside the network firewall.
- 10Initiate remote control from mobile(9) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
- 9.1Remote management of servers & workstations(12) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
- 9.1Centralized management dashboard(12) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
- 8.9Session record(9) Ratings
Ability to record session for training purposes.
- 5.9Annotations(5) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
- 9.9Monitoring and Alerts(9) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
- 10Multi-platform remote control(10) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Product Details
- About
- Tech Details
- Downloadables
What is SolarWinds Dameware Remote Everywhere (DRE)?
SolarWinds Dameware Remote Everywhere (DRE) Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Everywhere (DRE) Screenshots
SolarWinds Dameware Remote Everywhere (DRE) Video
SolarWinds Dameware Remote Everywhere (DRE) Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
SolarWinds Dameware Remote Everywhere (DRE) Downloadables
Comparisons
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Reviews and Ratings
(42)Community Insights
- Business Problems Solved
Users have found great success in using Dameware Remote Everywhere for remote connections to their network, whether they are working away from the office or need to assist a remote user. The software has proven essential for transferring files to remote systems during the connection process, ensuring smooth and efficient work. Customers have expressed their satisfaction with the product, as it has enabled cost reduction and increased response times by allowing them to provide support remotely. Additionally, users have not only utilized Dameware Remote Everywhere for customer support but also as a valuable tool for assisting colleagues who are out in the field. The software's ability to provide third-party access to systems has been particularly useful when additional support is needed. IT departments have relied on Dameware Remote Everywhere to offer support to both in-house companies and satellite offices off-network, regardless of location, as long as there is a network connection available.
Dameware Remote Everywhere has been highly regarded for its secure remote access capabilities among technology teams. Its features include disabling the insecure RDP protocol, centralized administration and control, and logging and recording of remote access activities. Users have reported the software's effectiveness in incident analysis, troubleshooting alerts, incidents, and tasks, providing fast and user-friendly output. This versatility has made it an invaluable tool during travel or quarantine situations where remote support becomes crucial. Moreover, Dameware Remote Everywhere has proven instrumental in managing and assisting users, as well as administering servers and virtual machines. It has eliminated the need for extensive travel and on-site support for regional sites while ensuring seamless device management outside of the domain. Given its reliable performance during the COVID-19 pandemic when many users are working remotely, Dameware Remote Everywhere has emerged as the preferred solution for organizations looking to efficiently manage devices beyond their traditional network boundaries. With IT being the primary user group, various other departments have also embraced this software due to its accessibility and ease of use.
In summary, Dameware Remote Everywhere has become an indispensable tool for organizations across different sectors. It effectively fills the critical gap in remote work support by providing seamless remote connections, secure access, and efficient management of systems and devices. Through its versatile features and user-friendly interface, this software has enabled users to provide support and assistance both internally within their organization and externally to customers and colleagues. Whether it's connecting to remote users, transferring files, supporting customers, or managing devices outside of the domain, Dameware Remote Everywhere offers a reliable solution that optimizes productivity and reduces costs.
Attribute Ratings
Reviews
(1-13 of 13)SolarWinds - highly recommended
- Virtual network
- As a ticketing tool
- Remote access everywhere
- Sometimes the dashboard will be very small, and it does not show all the alert list.
- I have not found any other disadvantage of this
- NA
Dameware Remote Everywhere has been GREAT!!!
- remote assistance
- internet based remote assistance
- file transfer within the aplication
- chat messaging with the user
- remote installation without admin credentials - then allow admin to perform full install once connected
- AD Deployment of application
- grouping of computers for staff that are enabled as a user
- Unattended remote access
- Ability to quickly and easily distribute the remote software client
- Allows users a painless way to connect with tech support for a myriad of issues
- Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
- Offering a branded version of the client/agent would be a nice touch for businesses
- A web-only version of the technician console for remote support would be a nice feature
Easy to use, intuitive, and stable
- Maintains session information for multiple reconnects
- Supports multiple authentication types
- Multiple options for connecting (RDP, MRC Viewer, VNC Viewer, etc.)
- Cannot multi-select saved hosts (for mass deletion)
- Sometimes randomly seems to "reset" saved connections
Easily and Quickly Manage Users and Computers!
- Manage users remotely.
- Manage computers remotely.
- Names of computers in DRE should mirror the actual computer name in AD and not have nicknames. We adjust laptop and desktop names according to their location. If the DRE name isn't manually updated, it can make a lot of confusion.
- Easy installation for the users.
- Easy to use from a support role.
- Nothing. I'm very happy with SolarWinds Dameware Remote Everywhere (DRE).
DRE is a game changer!
- Works great with devices that are outside of the organization's network.
- Console can be used via the app or web based.
- DRE works with Windows, MAC, and Linux.
- Maybe have the capability of working on mobile devices.
Great Solution
- Quick Response Time - Don't have to drive to customer sites as frequently for small issues.
- Easy to use and install.
- Rich Features - Command Line behind the scenes, FTP Uploads, etc.
- We have found it can be intensive memory usage on systems.
- Not a huge fan of the End-User connections using Google Chrome Extensions, a little complex for some users.
- The ability to send ad hoc links to a Samanage ticket allows users to be helped even if they're on their home computer and need assistance logging into our VPN was essential for us in the COVID-19 transition to an at home workforce!
- The methods of deployment are nice and easily managed through GPO.
- The interface of seeing waiting sessions and options to collaborate with other technicians is nice and user friendly.
- When the end user doesn't have admin rights (most don't on work PCs or within VDI) and they click to run the downloaded exe given to them from the helpdesk ticket, the exe isn't smart enough to realize there's already an agent installed (which DOES allow admin rights) so what ends up happening is the technician becomes hampered and unable to even see the screen when admin rights are requested forcing us to adopt an ever changing password tempadmin user that we give to the end users (but even then we can't see what they're seeing and our session goes into an infinite loop). DRE is supposed to request and even give credentials for admin access but it simply doesn't work in practice when within a VDI environment.
- I'd like the ability for all technicians to be logged in even if we don't have the licenses, we pay for concurrent sessions not users, it shouldn't require us to leave the application totally logged off, that's silly.
- Given the robustness of the integration with the Samanage helpdesk (saves session history so we know there was a technician who helped that ticket, etc) we really wish it was smart enough in the inventory integration to know what agents already exist and are operating and allow us to give a link to leverage that user's agent on the known inventory item, like if there was a dropdown in Samange for known inventory PCs associated with that user and based on the user's ticket see which have the agent installed allowing our technicians to simply click to connect to that rather than putting our user through downloading and running an exe.
- An interface showing all known inventory items akin to how TeamViewer does it with their address book would alleviate some unknowns and allow for better management of unattended remote access needs rather than us hunting for it and/or resorting to other means of access not DRE (like vCenter spying on a session which messes up users with multiple monitors, RDP which takes over user sessions with our own, or VNC which doesn't work through the internet).
It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
Solarwinds DRE. Great for the new normal.
- Ease of use.
- Well documented and supported.
- No need for user interaction.
- Can be jittery depending on connection.
- Generic installer creation is not straightforward.
- Central administration and control of users and permissions
- Secure access to Windows-based machines using the default or custom ports
- SolarWinds Dameware Remote Everywhere is a robust software package that allows access to all systems. There is nothing I currently feel it could do better.
Our team also uses it for remote access to servers, when that server is locked in a location with no physical access. By using encryption and randomized ports, we can be sure that the connection is secure with minimal chances of interception.
- Allow remote access to important systems.
- Securely setup connections to host.
- The size of the remote access screen is sometimes small.
- Ability to chat with users on the connected host could be better.
Lives up to its name!
- Connect to a user no matter if they are on or off-network.
- Ability to run PowerShell remotely through the client.
- File transferring through the client.
- Full visibility of system info with intruding onto the user's computer and impact their productivity.
- It can have issues reconnecting if the connection is lost.
- Changing a computer name does not automatically change the name associated with the remote agent client.
- Small inconsistencies, sometimes the background changes to black, sometimes it doesn't.