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Stripe Payments

Stripe Payments

Overview

What is Stripe Payments?

Stripe is a payment gateway software solution which supports a range of payment related needs such as subscription management and recurrent billing via Stripe Billing, integration with third party payment services via the Stripe Connect API, assistance starting an…

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Recent Reviews

TrustRadius Insights

Stripe has established itself as a versatile and reliable payment processing platform, catering to the needs of various industries. Users …
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BEWARE OF STRIPE!

1 out of 10
December 08, 2022
From my experience, BEWARE OF STRIPE! THEY ARE EXTREMELY SHADY (in my opinion) AND JUST TOOK MONEY OUT OF OUR BANK ACCOUNT. They almost …
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Useful Product

8 out of 10
March 25, 2022
Incentivized
Stripe makes it easy to handle credit card sales. We use it to manage revenue and credit card processing from multiple product revenue …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features
  • API or SDK (5)
    7.3
    73%
  • Billing and Invoicing Support (5)
    7.1
    71%
  • Fraud Detection (5)
    7.0
    70%
  • Recurring Payment Support (5)
    5.8
    58%

Reviewer Pros & Cons

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Pricing

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Sigma

$0.02

Cloud
per charge

Radar

$0.05

Cloud
per screened transaction

Issuing

$0.10

Cloud
per virtual card

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Payment Gateways

The technology used to accept credit cards, debit cards, and other payments from customers.

6.5
Avg 6.2
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Product Details

What is Stripe Payments?

Stripe is a payment gateway software solution which supports a range of payment related needs such as subscription management and recurrent billing via Stripe Billing, integration with third party payment services via the Stripe Connect API, assistance starting an Internet business which accepts payements via Stripe Atlas, fraud prevention via Stripe Radar, and payment analytics via Stripe Sigma.

Additional features and modules include Stripe Issuing, which allows users to create, manage, and distribute virtual and physical cards. Control expenses, reduce operational burden, and create new lines of revenue. Stripe Invoicing is a global invoicing platform. Stripe Treasury is a banking-as-a-service API that lets users embed financial services in a marketplace or platform. With a single integration, enable customers to hold funds, pay bills, earn interest, and manage cash flow.

Stripe Payments Video

The opportunity ahead (and at Stripe)

Stripe Payments Competitors

Stripe Payments Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Alipay, Finix, and kevin. are common alternatives for Stripe Payments.

Reviewers rate API or SDK highest, with a score of 7.3.

The most common users of Stripe Payments are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(319)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Stripe has established itself as a versatile and reliable payment processing platform, catering to the needs of various industries. Users have found Stripe to be an invaluable tool for their businesses, whether it's processing payments for events, e-commerce transactions, or professional services. With its seamless and user-friendly interface, Stripe ensures a smooth checkout experience without redirects or pop-ups on both desktop and mobile devices. It offers flexibility in handling one-time purchases, recurring billing, and subscription-based revenue, allowing startups and small businesses to effectively manage their financial operations. Moreover, Stripe's integration capabilities with popular platforms like Shopify, ClickFunnels, and WordPress make it a popular choice among businesses looking for an easy-to-use payment gateway. Users also appreciate Stripe's ability to handle various types of credit card payments while efficiently detecting fraudulent charges. Additionally, organizations in the non-profit sector rely on Stripe for streamlining donations and program fees. With its reliable performance, low fees, and integration with accounting systems like Salesforce, Stripe has become the preferred payment processor for businesses both nationally and internationally.

Transparent Pricing: Several users have praised Stripe's flat fee structure, finding it simple and transparent. They appreciate the ease of understanding and calculating transaction fees, which helps them effectively manage their costs.

Intuitive User Interface: Many reviewers have commended Stripe for its well-designed and intuitive user interface. They find it easy to navigate and use, allowing them to complete tasks quickly and efficiently.

Excellent Customer Support: Numerous users have expressed satisfaction with Stripe's customer support. They feel supported and valued as customers when seeking assistance, contributing to their overall positive experience with the software.

Outdated User Interface: Several users have expressed dissatisfaction with Stripe's user interface, stating that it is not modern and user-friendly. They feel that the interface could be more simplified and streamlined for easier navigation and task completion.

Slow Search Functionality: Many reviewers have mentioned that searching for information within Stripe is slow and frustrating, particularly when looking up customer details. This issue hampers their ability to efficiently retrieve the information they need.

Clunky Navigation: A significant number of users find the navigation of Stripe's features to be clunky and time-consuming. They mention that there are many different ways to track information and accomplish tasks, which adds complexity to their workflow.

Attribute Ratings

Reviews

(1-25 of 82)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Stripe Payments daily for client payments. So far, I have not figured out how to add the processing fee to clients that have subscription payments.
  • Integrates with Xero.
  • Easy payments for clients.
  • reconciliation.
  • Show less coding unless requested.
  • separates processing fee into separate transaction when feeding into Xero.
  • processing fee not processing on subscription/recurring payments.
Stripe Payments is great payment tool for our firm as most clients pay by card. I do not use the ACH feature of Stripe Payments as I believe the process is too confusing for clients especially over the age of 60.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it to pay for our own software subscriptions and process payments from our customers for monthly, annually and taker percentage surcharges for events set up.
  • Monthly SUbscriptions
  • Annual Payments
  • % Surcharge
  • Refunds - can be difficult to process and having to explain to customers about not receiving the Stripe Payments % back can be awkward.
Pretty much can be used for anything, only time is if people have another payment provider who has a better % option.
December 08, 2022

BEWARE OF STRIPE!

Score 1 out of 10
Vetted Review
Verified User
From my experience, BEWARE OF STRIPE! THEY ARE EXTREMELY SHADY (in my opinion) AND JUST TOOK MONEY OUT OF OUR BANK ACCOUNT. They almost bankrupted our business. Our private keys were leaked somewhere, no fault of our own, and someone tried to do card testing using our keys. All of the payments were blocked due to our diligence, but stripe froze our account and started blocking all of our legitimate payments. No one at stripe would ever help us or give any information regarding how long it would take to get our account running again. We called every day and could never get any information other than a special team was working on it. They also decided to debit our account over $2,000 dollars and just took it out of our bank account. They were very unprofessional and just hung on up us on the phone, wouldn’t respond to emails, and caused our business to be at a standstill. They have acted extremely shady, and unprofessional, and we would never use them again under any circumstances. After two weeks of no response, we decided to use another payment processor.
  • Took money out of our bank account
  • hung up on us
  • acted very shady
  • customer service
  • acting professional
  • resolving issues
  • communication
I WOULD STAY FAR AWAY FROM STRIPE in my opinion!
Score 5 out of 10
Vetted Review
Verified User
Disappointed. Its been now 1 year that Stripe does not seem to be having interest to resolve my problem. On my very own website, my own card is being declined by Stripe. Upon using the same card via Paypal the transaction is successful. Upon individually verifying there is absolutely no problem with my issuing card or my bank. I have already verified that by speaking to them. It seems like Stripe just want to continue declining without giving a valid reason. My customer conversion rate has taken a massive hit due to this. Looking for good alternatives. Although my business grows and stripe gets more payments via me, they dont want to have tier based fees/charges. Whether you give stripe a revenue of 100$ or 10,000$ you are the same for Stripe. I am Customer from India and they have not kept the tier system for Indians. Thanks Stripe, very helpful !
  • good exchange rate
  • prompt customer service though without a resolution
  • willingness to resolve the customers issue
  • lower payout time to sellers
  • bad rates even though my business is scaling up
Its been now 1 year that Stripe does not seem to be having interest to resolve my problem. On my very own website, my own card is being declined by Stripe. Upon using the same card via Paypal the transaction is successful. Upon individually verifying there is absolutely no problem with my issuing card or my bank. I have already verified that by speaking to them. It seems like Stripe just want to continue declining without giving a valid reason. My customer conversion rate has taken a massive hit due to this. Looking for good alternatives.
September 30, 2022

Stripe Review

David Chen | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Used Stripe to process merchant payments
Stripe shut us down after processing $8k~ of payments, as they flagged us high risk, we take credit card authorization forms on everything and are a CPA firm, one of the lowest chargeback industries.

They also took back the money after we provided services, making it stressful for our team
Dr Olivier Becherel - Leadership and Executive Coaching | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Stripe as our preferred credit card payment processing gateway for both national and international transactions. It very simple to use and set up. It is reliable and it integrates well with Xero, with our accounting system.
  • Process credit card payments
  • Integrates with Xero accounting software
  • Low transaction fees
  • Quick transfer of funds to bank accounts with email notification
  • Could improve the UI
Very well suited for small businesses that want to accept credit card payments without using a bank merchant account and paying monthly fees. Also, the transaction fees are low, the setup is quite easy, and it integrates with most online software and platforms.
Score 1 out of 10
Vetted Review
Verified User
I use Stripe to process tickets for payments for the event I organise.
  • Stressing me out so I can't sleep.
  • Freezing money for no reason.
  • Discriminating black business owners.
  • Being fair towards the customers
Held 50,000 EUR and asked me to take a loan to pay my contractors.

I'm a small business owner, who organises workshops for dancers once a year. This year, to increase the experience of participants, I decided to accept card payments with Stripe, instead of manual transfers. Stripe without any warning froze 50,000 EUR and after a few messages going back and forth, they said (get ready for it)... to take a loan so I can cover the costs, as they will not release the funds until the event takes place (!!!). It's the 4th time I organise this workshop, never had a single dispute, and I run a legal, registered business.I don't have any funds to cover the costs, and my credit score is too low to take a loan (what's being ridiculous itself), so now basically I'm stressing out, crying, and seeking legal advice, to not get massacred by the community I've been building for years and lose my future in extreme debt. I believe you should avoid it like fire, especially if you're a small business.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We started using Stripe as our CC payment processor when we switched over to a new ERP system. Stripe is used for both manual and online orders. If we get customer financial information via phone, fax, or email our customer service department uses Stripe's online portal to process those payments. Our eCommerce sites use WooCommerce and Stripe has a really nice plug-in that helps process online payments.
  • Stripe is easy to use (Enter CC information).
  • Stripe is easy to integrate with most websites.
  • Stripe works with businesses to offer the best rates.
  • Could offer some better processing rates.
  • Most compatible updates on website modules.
  • Check up on client success.
Stripe is very suitable for small businesses. They provide you with a nice portable CC scanner when you sign-up. If you have an eCommerce store Stripe will most likely be compatible with it. Even if you have a more custom site built using Wordpress/WooCommerce Stripe has a free plug-in that's ready to use.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Stripe to process payments through their integration on our site. We also use it for invoicing when it comes to other forms of payment. We needed a quick and reliable payment processor because we have many people coming in on a daily basis needing to pay. We also needed a way to invoice for larger payments.
  • Invoicing
  • Payment processing.
  • Reporting.
  • Ways to input data from payments made outside of stripe.
  • Cleaner reporting data.
  • More accurate churn data.
I think Stripe is well suited for most businesses. We are a smaller business, but I have seen it work very well for larger organizations. It does a great job of processing payments from users on our site, but we sometimes run into problems with certain banks when it comes to authorizing payments.
Bobby Greenawalt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Stripe is used in a few different methods. It is the payment processor through our website forms integrated with Gravity Forms. We use this to process payments for tabs at events. It goes through the form and then pushes the customer to a Stripe page to make PCI compliance easier.

We also use Stripe through our Event Management Software, Tripleseat, as our payment processor. The integration with Tripleseat allows us to easily reference back to each event and makes reconciling easy.

Lastly, we use it through Shopify, as Shopify exclusively uses Stripe for its e-commerce platform.

Stripe solves several problems for us. We are able to be consistent, see everything in one place, know the customer support is great, and ultimately make it easy for our clients to checkout.
  • Subscriptions through Stripe are easy to begin, enter, and then set and forget. It helps guarantee you get your monthly payments without constantly setting reminders to process manually.
  • Invoicing directly from the website is surprisingly easy, comes with several options, and customers know Stripe and know it's safe.
  • The number of integrations that Stripe has is endless. I can always count on Stripe being an option, so their integrations and API settings are incredible.
  • It would be nice to be able to see my Shopify payments from my main payment gateway. I currently have to go to Shopify for that.
  • The ability to be able to offer discounted rates at a smaller threshold would be nice.
Stripe is amazing for anything you'll be processing from a website—E-commerce, website forms, management platforms, etc. To my knowledge, it's not best suited for a POS System, but I'm sure that's something that is integrated with other platforms so that they can offer it. Ultimately, it's well suited for most scenarios.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use Stripe as my payment method for my online coaching program and courses. I've also used it as one-time payment method during a product promotion and launch. Stripe has allowed me to get paid securely and quickly with minimal transaction fees.
  • Easy account set up
  • Quick payment processing
  • Secure payment method
  • The error messages are unclear
  • Customer service
  • Reconciliation with accounting software
I launched a product over the holiday and needed a quick and easy way to sell the product from my social media account and Stripe made that process easy for me. The best part about having a Stripe account is the ease of use and no monthly fees or minimums. I'm only charged a minimum transaction fee of 1% on each of my payments and the money is sent to my bank account within 5 business days. Also, while setting up my products I can put my Stripe account via my account's API in test mode to make sure everything is set up accurately.
Doug Walker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Stripe as my main payment processor for my business and on my website. It's very easy to use, easy to read reports, and easy to implement on my site. It acts as both the merchant services and payment gateway without the extra fees.
  • Payment processing
  • Reports
  • Website interface
  • None
Stripe is an easy payment process to implement for small to large businesses. There are no fees unless you take a payment.
March 25, 2022

Useful Product

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Stripe makes it easy to handle credit card sales. We use it to manage revenue and credit card processing from multiple product revenue streams. During closing, we export reports from Stripe to reconcile to the GL. We configured the cash receipts to post to our GL directly, which is convenient and automated.
  • It processes payments well.
  • It is easy to set up.
  • It has a flat fee.
  • Reporting is confusing.
  • Reconciling issues to Chargify could be better.
  • The user interface is lacking.
Stripe is well suited for a small business with limited reporting needs. Large customers can also find it useful though. The reporting is confusing to use, and some reconciliations and tasks had to be very manual as a result. It is easy to refund customers and manage and cancel subscriptions.
Duncan McMillan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Stripe is our payment gateway provider of choice when building websites and commerce solutions for our clients. The popularity of Stripe means that if we are deploying an off-the-shelf solution like WordPress, then there are plenty of ready-made integrations available, and setting up is always a breeze. When we develop a bespoke, custom-built solution, Stripe’s developer-friendly API helps reduce a potentially complex job into a few straightforward and well-documented steps.
  • Integrates easily with off-the-shelf systems like WordPress
  • Provides a reliable and robust API
  • Is thoroughly and clearly documented
  • I can’t think of anything just now
In my experience, Stripe is the ideal payment platform for implementing online payments on a website. It is also an ideal choice of payment gateway when setting up an online store using WordPress and one of the many e-commerce plugins like WooCommerce.
David Calvert | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Stripe is integrated as the payment method for Planning Center Online Giving, our non-profit giving solution. Our interaction with Stripe is streamlined through the PCO Giving interface, but we have also connected directly with Stripe to follow up on various fees or processes. Since COVID, all of our online giving has increased significantly, so Stripe has become an invaluable partner in giving folks a secure way to give donations through our website.
  • Payment Processing
  • Security
  • Flexibility
  • Customization
  • API access
  • Customer service accessibility options
Stripe is great for processing payments and donations made through PCO Giving - they are integrated well and function largely in the background. When we've needed to, we've easily accessed Stripe directly to double check things. If you're trying to integrate with another payment processor or backend program that has an existing relationship with another processor, Stripe may make things more complicated.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Stripe to accept money for our online courses, programs, workshops, events, and membership. Stripe is really helpful in our business because it processes our payments and deposits the money into our account quickly, helping with predictable cash flow. We use Stripe in conjunction with our shopping cart program.
  • Process payments
  • Deposits money in a short amount of time (normally 2-3 business days)
  • Sends notifications when a payment has been made
  • The dashboard could be more intuitive
  • Creating reports can be clunky
  • Sorting transactions or having a search feature for transactions
Stripe is well suited for service-based businesses that are online. Stripe makes it easy to process payments for digital products that are information based. It was easy to set up and sell my services and digital products and receive money in my account within a reasonable time. I wouldn't recommend Stripe for product-based businesses.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Stripe to process credit card payments from our customers. We've integrated Stripe with Salesforce to have customers provide their credit card information in order to maintain PCI compliance. If a customer needs to update their credit card details, they don't even need to contact us; they can simply login to Salesforce, make the changes, and we can process their next monthly payment seamlessly.
  • The user interface is very straightforward and easy to navigate
  • Credit card refunds are fairly painless to process
  • The customer support team is typically responsive and helpful
  • Upgrading some functionalities from manual to automatic can be time consuming
  • Can be difficult to recover forgotten passwords
  • Implementing Stripe with our new ERP has taken longer than anticipated
In our experience, Stripe is very useful if your business would like to quickly process credit card payments for invoices, especially if your customers are worried about maintaining PCI compliance. We have been using it with our current ERP for over a year and it has been very helpful, however in trying to transition Stripe to our new ERP, we have experienced some delays and complications.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We're currently implementing it into our own systems, currently it's mostly in development systems. It will be used to process payments for our future webshop and will be offered to our other customers which get custom invoices if they want to pay with Credit Card or other payments available on Stripe.
  • Design
  • Development Library for many languages
  • Well documented
  • Sometimes it may be hard to find something specific in the Dashboard
If you want to get started fast with accepting Credit Card payments, Stripe is perfect for you because you can create custom payments and the most shop websites have an integration for Stripe. If you're developing with Stripe it's a very good experience either because the API is well documented and with the test mode you can try everything as much as you need.
Rod Thompson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We work with several national companies who's Franchisees order from us online and we use Stripe to process the credit card payments. Selling our products online, we wanted to work with a reliable company that had a strong history of successful online transactions. We did our research and of all the companies that offer credit card processing, Stripe was the clear winner for us. It automates our selling process, making it easy to do business online.
  • Processes cards quickly and efficiently with lots of metadata for backup
  • Offers detailed reporting for both Accounting and Marketing
  • Has great communication about how much and when payments to our account occur
  • Payouts could happen faster
  • Invoicing information could be more precise
Stripe is well suited to any business offering online sales because it's easy to set up and use. I would say that any online business that is selling specific products would benefit from using Stripe. I'm not sure Stripe would work well for highly technical products that may need customization.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Stripe is used as the payment gateway for all ecommerce purchases on our website via a WooCommerce integration. This provides our website visitors with the ability to pay for their order on our website with no redirects and no popups regardless of whether they are on a desktop or mobile device.
  • Integrated payment system
  • Easy to use reporting
  • Remembers previous visitors for fast future checkouts
  • More flexible payout options
  • Integration with banking systems
Stripe is incredibly versatile with endless scenario options to use the platform. Outside of the standard online ecommerce payment gateway, which works seamlessly, I find the direct invoicing and related subscription options to be very valuable and can provide companies of all sizes with an option to refresh their billing models and collect new forms of revenue.
Josh Collier, Website Designer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have used it in two ways. The first way I used it was to use it as my payment processor for an ecommerce site I built for personal use to sell my own product. I also needed a payment processor for a customer who I was building an ecommerce site for. It needed to integrate well with woocommerce, and that is one thing they do extremely well.
  • Integrates with Woocommerce
  • Communicates with woocommerce for refunds and taxes and other things
  • Allows you to see where payments may be getting hung up in the processing.
  • I had an issue with a few little things on stripe and felt the customer service was a little short with me didn't really want to find a solution.
The main scenarios I would use stripe for are for ecommerce sites. Though I only use woocommerce I believe they integrate with a lot of other ecommerce platforms. If you need to get something setup very quickly and going Stripe is probably one of the quickest ways to get an account up. They make it easy to put sales dollars right into your account.
March 23, 2022

Happy with Stripe!

Meredith Brough | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Stripe to charge my clients for purchases that they make; some are one time purchases and others are recurring. I need a service that is convenient, reliable and easy to use. I also need a service that has low fees and is convenient for my customers to use.
  • They are reliable. I can count on everything going smoothly with transactions.
  • They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
  • They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
  • I have found some things can be confusing to understand or use on the customer portal screen
I am a single owner LLC with a couple of contracted workers. That means most of my business dealings are my responsibility, but I don’t have a lot of time to deal with problems and I need things to run smoothly. I sell digital products and coaching services. I had a monthly subscription program for a year. Stripe has been well suited for me, whether I needed monthly fees collected for my membership site, payments for one time purchases, or payments split into 2-3 charges. i am glad I have Stripe working for me.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use skype as its integration with our marketing automation platform and we use stripe to take our client's payments from subscriptions. Its a good and affordable tool with smooth transactions. Its smoothness is even commended by clients as well. THey are comfortable with the processes of stripe very well.
  • Smooth Transanctions
  • Ease of payment
  • transaction security
  • Integration portfolio
  • Integration API'S
  • Global card operations
If you are running a SAAS-based solution and are looking for a payment gateway that can be integrated into the platform for ease of usage of the customers of the solution. Recurring payment settlements are also easy to perform. The security of card information is also a key thing that stripe does well.
March 23, 2022

User Friendly.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use stripe for online purchasing of signature programs and services. It is great when selling out of the country as it allows for simple currency conversions.
  • Easy user friendly payment processing.
  • Reports for user.
  • Currency conversion.
  • N/A
It is great when selling programs and services/products on a more global scale. Great for passive processing of payments.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I started to use Stripe because I was fed up with how I was treated by PayPal customer service. It has been my only payment processor since then. It's easy to track recurring payments, handle refunds and even change payments on the way. They have competitive rates and the support team has always responded above my expectations.
  • Makes easy cancellation and refunds.
  • Low fees.
  • Supportive customer service
  • Wait period to deposit into bank.
  • No automatic tax support.
  • Better integration with billing softwares.
It's and outstanding alternative to PayPal. It's very easy to integrate payments with checkout platforms like Thrivecart.

It's a great payment processor if you sell online products, courses or services.

It may not be the best option if your buyers tend to make compulsive purchases, since in this case they will look for their credit card information, something that takes a little more work than simply using your email as PayPal does.
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