Overview
What is SurveyMonkey?
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer…
Best Survey Tool
Awesome Survey Tool!
Only 2 devices per account?!
Survey Monkey is a great surveying software for small businesses
Utterly Pointless Product
[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions
And the SurveyMonkey says........
Survey Monkey is a great way to have consistent feedback from diverse populations
Survey Monkey, Fast, Simple, Convenient
Super Easy Survey Creation
SurveyMonkey, easy and fun enough for a monkey.
SurveyMonkey is a great value
SurveyMonkey is Worth Trying
SurveyMonkey - simple and user-friendly
SurveyMonkey Review
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Response tracking (73)9.797%
- Standard reports (73)9.696%
- Multiple question types (74)9.292%
- Survey templates (71)9.292%
Reviewer Pros & Cons
Pricing
Team Advantage
$25
Team Premier
$75
Standard Monthly
$99
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month
Product Demos
SurveyMonkey
Transformation ai SurveyMonkey Integration Demo
Surveymonkey demo video
Features
Survey Format & Appearance
Features related to the type, look & feel of surveys.
- 9.2Survey templates(71) Ratings
Includes a selection of pre-made survey templates for different types of surveys.
- 6Themes(64) Ratings
Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.
- 9.5Custom logo/branding(63) Ratings
Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.
Survey Content
Features related to the content (media, question types, answer types, etc) of surveys.
- 8.2Changes to live survey(58) Ratings
Users can make changes to live surveys after they are published.
- 9.2Question design help(68) Ratings
Includes educational material about question design for research, such as tips, recommendations, and information about best practices.
- 9.2Multiple question types(74) Ratings
Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.
Survey Logic
Features related to survey flow, or the logic that directs survey question order.
- 7.2Survey logic flexibility(68) Ratings
Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.
Survey Reporting & Analytics
Features related to reporting & analytics for survey results.
- 9.7Response tracking(73) Ratings
Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.
- 9.7Data export(70) Ratings
Data collected within the tool can be exported to another program for additional reporting/analysis.
- 9.6Standard reports(73) Ratings
Includes canned reports that allow users to generate and share accurate survey results.
- 9.7Custom reports(60) Ratings
Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.
- 9.3Analytics(61) Ratings
Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.
Survey Administration & Security
Features related to administration & security for survey tools and data.
- 9.6Access controls(63) Ratings
Administrators can limit users’ ability to access data and edit content.
- 9.7Compliance(54) Ratings
Supports privacy compliance and confidentiality standards, such as HIPPA.
Survey Distribution
Features related to the distribution of surveys.
- 9.6Vendor-offered crowdsourcing(29) Ratings
Vendor offers access to an audience or panel of respondents.
- 9.7Respondent restrictions(42) Ratings
Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SurveyMonkey?
According to the vendor, SurveyMonkey is trusted by 98% of Fortune 500 companies and is used in over 350,000 organizations. Additionally, the vendor says SurveyMonkey’s people powered data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.
SurveyMonkey Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Paper surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: Social media integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Anonymous responses
- Supported: Vendor-offered crowdsourcing
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Additional Features
- Supported: NOTE: Features vary by plan. See details here: https://www.surveymonkey.com/pricing/details/
SurveyMonkey Integrations
SurveyMonkey Competitors
SurveyMonkey Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1065)Attribute Ratings
Reviews
(1-25 of 107)Best Survey Tool
- Building survey questions
- Many options to distribute the survey
- Analyzing the survey result
- Building the survey could be easier when moving questions
- Putting the questions in specific order takes some time, it can be easier in other softwares
Awesome Survey Tool!
- Keeps identifiable information anonymous.
- Being able to close the survey at a set time without having to remember to do so.
- Takes the guess work out of response collecting.
- Makes it easy to categorize responses within the same survey. Being able to add tags to open-ended questions makes it easy for us to identify patterns in responses.
- An array of survey options and questions.
- An all around great product that meets multiple needs.
- Can have multiple collectors for the same survey to included manual input.
- Survey designs. I would like if it offered more options design wise.
- Can be difficult to navigate but easy to use for the most part.
Only 2 devices per account?!
- Recipients don't have any complaints
- Number of devices is incredibly limited
- Easy to use interface.
- Robust design features for survey variations.
- Great free plan.
- More customization for forms colors/design on free plan.
- Analytics and reporting could be revamped.
- UX could be improved.
Utterly Pointless Product
- Demand money
- Demand money
- Demand money
- Demand money
- Offer free trial periods
- not be tight CU Next Tuesdays
- Make it clear the free product has absolutely no uses beyond collecting plans for a family dinner
- Remove the free product as it is utterly pointless
[In My Opinion, I Think They're] Frauds - [I believe You Should] Be Careful [of] the Renewal Conditions
- Building a question
- [I believe that the] renewal conditions [could be done differently].
- [I think that the] survey functionality beyond the questions [is] archaic and dysfunctional.
- [In my opinion, the] graphs are rudimentary and are not usable when presenting results.
And the SurveyMonkey says........
- Employee Engagement
- Customer Feedback
- Easy to set up
- Training feedback
- subscription cost
- Social engagement
- Data analysis
- Makes it simple to use, answer questions and submit the answers.
- Provides good generalizations according to the feedback received.
- Is a simple way of accumulating opinions about a variety of topics while not being too invasive.
- Provide some ways to remedy the data accumulated by the administrator.
- Making the questions more engaging with a gif or an image to encourage usage.
- Keeping the surveys to a minimum of 3-5 main questions is needed in order to reduce the likelihood of non-participants.
This software would be less appropriate in a setting where questions from only a few individuals are taken, making it easier to tell which person likely answered which survey.
Survey Monkey, Fast, Simple, Convenient
- Allows you to collect responses quickly and easily.
- Gives you tools to analyze your results.
- Has tools to customize design elements and branding.
- Creates PDF of the results for viewing offline.
- Has flexible pricing models.
- I find the dashboard a little intimidating and too clustered.
- The name of the product sounds so childish and unprofessional.
- You will need to unsubscribe from their email communications after you create an account.
Super Easy Survey Creation
- User friendly interface
- Good options for customizability in terms of questions format and logic
- Decent branding and design options
- Good interface for tracking, notifying survey participants, and analysis
- More design customizability would be nice
SurveyMonkey, easy and fun enough for a monkey.
The surveys are both easy and fun to build on SurveyMonkey. With simple 1 to 10 scale question, multiple choice, short answers, and more the process of building a survey is very fluid. This translates well for a product that any type of individual without computer experience could easily compete.
- Quick surveys
- Detailed feedback
- Engaging
- Easy
- Fun
- Entertaining
- Data
- Information
- Better marketing to consumers
- Custom URL's
- Consumer login to see their surveys
While you can get a sense of a Net Promoter score based on 1 to 10 responses , I wouldn't recommend this being used to rank a company.
SurveyMonkey is a great value
- Confidentiality
- Analytics
- Personalization
- Being able to send reminders to just individuals, not an entire group.
- Being able to sort recipients by date sent.
SurveyMonkey is Worth Trying
- Customization. I can build my questions as I see fit.
- Logic Controls. I can utilize branching logic rather than tell the user to skip ahead to a number.
- Pagination. I can separate the survey into pages to eliminate a lot of scrolling.
- I don't have any beef with SurveyMonkey as it currently sits, simply because my use is limited to impromptu internal surveys and exit interviews, neither of which require much pizzazz.
SurveyMonkey - simple and user-friendly
- User-friendly
- Good at gathering feedback
- Lots of templates
- Not as robust as other survey programs
- Need to pay for premium subscription to access advanced features
- Doesn't integrate as well as other survey programs
SurveyMonkey Review
- It's easy to use. The process of writing, editing, and formatting surveys is extremely fun.
- It allows for easy mailing out of questionnaires to respondents through either links or direct mailing. It can manage products for you.
- It makes analysis of results amazingly easy and creates appealing graphics.
- My biggest problem is customer service. I made an error. I purchased an expensive option - cross tabs - at $900 and realized (too late) that I didn't need it. When I tried to get my money back and "return" the product, I was greeted with no sympathy. They said, "You signed the agreement."
Easy to use software to build surveys, quizzes, internal 360 reviews, and much much more!!
- SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
- I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
- The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
- I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.
- I would like to have more customizable options for branding it to our hospital colors. Some survey options allow you to enter html color codes. SurveyMonkey allows you to change colors and you have to pick from selected options.
- Embedding the surveys into a webpage, like WordPress is not as seamless as other services.
Survey says.... Totally disappointed
- Easy to set up survey questions
- More and more features are moving to paid functionality
Better options out there
- Easy to program.
- Navigation.
- Lack of flexibility.
- Difficult to program more elegant surveys.
Beautiful and modern survey forms
- The ability to easily create an online survey without worrying about technical issues.
- Possibility to send a link to the survey form via email.
- Modern style and design for survey forms.
- In some cases, the link to the survey form is very long.
- SurveyMonkey's survey programming features are extremely intuitive. Someone who has never used it before can, with little direction or training, easily set up a simple - or comprehensive - survey in a matter of minutes.
- Real-time reporting and analytics tools are extremely helpful to keep everyone involved informed on an ongoing basis.
- Virtually any kind of question or answer format can be programmed into your SurveyMonkey survey.
- Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
- It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
- As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.
Easy data collection and data review!
- Easy to build surveys
- Simple to navigate as a user taking a survey
- Easy to read data collection
- A little more flexibility in reviewing data points
- More customization options are always a plus
Global leader in online survey projects
- A wide question bank that offers customization questions of different types such as market research, customer satisfaction, employee feedback, demographics etc.
- The surveys can be customized to match our brand by adding the company logo, company name and images.
- One handy URL to collect responses from millions of respondents.
- More options to customize the look of the surveys for a full custom branding
- They should be able to offer live support within their site for faster communication with users.
A must-have tool for research
- Great template options
- Responsive and great user interface
- Data display
- A monthly subscription requires a minimum of three users at $25 per user. As I already said that this is not an everyday tool, it turns out to be a very expensive tool.
- The basic plan is limited to 10 questions.
- The collected data dashboards are not as beautiful as they could be.
SurveyMonkey excellent for staff feedback
- very easy to set up a survey
- helpful templates
- easy modules to gather feedback and export to excel
- support is mostly zen desk which stinks
- limited electronic resources
SurveyMonkey takes the cake
- Design themes are user friendly
- Logo customization is a plus
- Ability to create a custom template is advantageous among 11 different offices
- Provides more dynamic collaboration
- Free plan could offer a bit more so users can see the benefit to go with a premium plan
- More survey templates