Overview
What is UJET?
UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching…
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Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
UJET Virtual Agent Demo
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uJet: Jetpack Controller - Video Demo
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UJET.cx Demo on Chrome OS for Chrome Enterprise Recommended
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is UJET?
UJET is a cloud contact center platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Boasting resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers large elastic CCaaS tenant at up to 22,000 agents globally and is, according to the vendor used customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to orchestrate predictive, contextual, conversational customer experiences.
UJET Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Screen-share
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
UJET Videos
CCaaS 3.0 - Advanced Contact Center
UJET SmartActions
UJET Integrations
- Zendesk Sell
- Microsoft Dynamics 365
- Google Cloud AI
- Oracle Fusion Service
- Kustomer
- Salesforce CRM
- from Facebook
UJET Competitors
UJET Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |