Overview
What is Verint Monet?
Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution,…
[Verint Monet:] My New Secretary!
User-Friendly Tool!
Verint Monet please fix it with Talkdesk Omnichannel
Pricing
What is Verint Monet?
Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution,…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Verint Workforce Management?
Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to…
What is NICE CXone?
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management,…
Product Details
- About
- Competitors
- Tech Details
What is Verint Monet?
Verint WFM Professional is used to:
- Maximize revenue and satisfaction
- Increase service levels
- Achieve better cost management
- Optimize the utilization of resources
Verint WFM Professional integrates with Salesforce, Zendesk, and Amazon Connect.
Verint Monet Competitors
Verint Monet Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Comparisons
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Reviews and Ratings
(13)Attribute Ratings
Reviews
(1-4 of 4)Learn as You Grow
- Forecasting
- Accesiblity
- Functionality
- Listen to Customers
- Continued Improvement with Salesforce Connections
- Easier ways to manage exceptions, particularly recurring ones
- Ability to add notes to forecasts to be seen in the future
- RTA
- Adjustable Forecasting Tools
- Centralized
- Increased Training Hours
- Increased Schedule Adherence
- Clearer View on Staffing Needs
- Have to manually adjust breaks/ lunches for static state (what our needs call for)
- Scheduling
- Forecasting
- RTA
- Schedule Adherence
- Voluntary Time Off
- Expanding to other Contact Centers
- Payroll
[Verint Monet:] My New Secretary!
- Scheduling daily activities
- Agent reports
- Real-time adherence monitoring
- Simplification of reports [could be improved].
- [It would be nice to have] one place where all reports can be generated.
- Visuals can still be improved.
- Real-time adherence
- Schedule management
- Reporting
- Positive in a way [because] we can manage our daily staffing.
- [It helps] planning [the] schedule ahead of time.
- [It would be] best if we [could] customize the interface based on [the] company's aesthetic.
- Avaya Cloud Office, Calabrio Teleopti WFM and Genesys Multicloud CX (formerly Genesys Engage)
User-Friendly Tool!
- Organize my team's schedule.
- Providing me an overview of our staffing daily.
- Real-time managing of our queue.
- User-friendly.
- Should better show chart for better analysis.
- Filter is resetting every time I open the tool.
- Some reports can be included or combined in one place.
- The reporting analysis.
- The accurate timestamp of every status.
- Work history of every user.
- All positive so far.
- With the data we're getting from here, better analysis are being generated.
- Manage employees' behavior through real-time adherence.
Verint Monet please fix it with Talkdesk Omnichannel
- Real time Adherence module
- Metrics module
- Some parts of forecasting
- Data feeding has been a concern for multi-channeled contact center
- It only does basic scheduling functionalities
- It only does basic forecasting functionalities
- It only does basic intraday functionalities
- Could offer some WFM consultation even after the implementation
- Never partner with a co-vendor ie telephony platform like talkdesk if the tool isn't fully integrated
- Real time Adherence module
- Forecast module
- Roster module
- No ROI yet as we haven't fully utilized all its functionalities due to its data feeding integration with Talkdesk Omnichannel ie Chat and Email
- Perhaps, it saved the scheduler's time when plotting Team meetings, 1 on 1s as it can be generated by batch instead of manually plotting such exemptions one by one(manually)
- Real time adherence functionalities helped us with alerts especially now that we're working from home
- Staffing
- Nothing really
- Perhaps other department's schedules
- Price
- Product Features
- Product Usability
- Product Reputation
- Generating schedules/rosters
- Forecasting for Chat and Email as they're not integrated with Talkdesk OMNIchannel
- Reporting. I think they need to improve on Data analytics for a more in-depth analysis