Overview
What is WEX Benefits?
WEX Benefits is a suite of benefits administration solutions, positioned to help employers provide healthcare benefit management for their employees.
Wex Benefits is a terrible company
Simple Service Underdelivers
Poor Service/Poor Results
Gamification of my wages
WEX Health - So helpful!
Great core products, poor IT/website and support experiences
WEX is a cut above the rest
WEX Health
Reviewer Pros & Cons
Pricing
What is WEX Benefits?
WEX Benefits is a suite of benefits administration solutions, positioned to help employers provide healthcare benefit management for their employees.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is WEX Benefits?
WEX Benefits Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews and Ratings
(12)Community Insights
- Business Problems Solved
- Recommendations
WEX Health is a platform that offers users a convenient way to sign up for and manage their HSA and FSA accounts. With the software, users can easily track the billing of COBRA for former employees, allowing them to run reports and monitor individual account spending. This helps ensure compliance with government regulations and facilitates necessary communications. Additionally, WEX Health accurately manages funding for FSAs and HSAs, enabling employees to take control of their own accounts. Users appreciate the platform's ability to handle various employee benefits, including Health Savings Accounts and commuter benefit accounts. They can set up accounts online, activate debit cards, view statements, and make investment decisions.
Despite occasional claim denials, WEX Health has been praised for frequently reversing them after substantial effort and evidence is provided. Users have also expressed satisfaction with the professionalism and empathy of WEX staff, particularly the Cobra team. The WEX Flex benefit phone app is highly regarded by users in the industry. However, some users have found the FSA benefits processing to be cumbersome and express dissatisfaction with the interpretation of IRS regulations. They have also voiced disappointment when their FSA setup prevents them from accessing reasonably priced healthcare options, as difficulties in reversing the setup may result in loss of funds taken from earnings. Overall, WEX Health serves as a valuable tool for managing health and commuter benefits, with users experiencing both positive outcomes and areas for improvement in their interactions with the platform.
Users highly recommend considering WEX as an FSA or COBRA vendor due to its ability to cover all the bases and provide comprehensive solutions. They suggest sitting down with WEX for an assessment to explore the full range of offerings available. Users also appreciate the personable and responsive nature of WEX, as they promptly resolve any issues that may arise. Moreover, users find value in requesting a demo to gain a firsthand experience of what WEX has to offer.
Attribute Ratings
Reviews
(1-8 of 8)Wex Benefits is a terrible company
Simple Service Underdelivers
- Single card for commuter and health
- Online customer service
- Most necessary information available online
- In my experience, WEX has an inability to connect with other entities on the supply chain (bswift, internal benefits department).
- Slow support request turnaround (3-5 business days).
- Makes FSA substantiation unnecessarily difficult.
- Even when there’s a single itemized receipt for all charges, every charge must be substantiated with a separate upload.
- Even though doing so would satisfy IRS guidelines, WEX won’t accept third party explanations of services as FSA substantiation.
Poor Service/Poor Results
- In my opinion, poor application of IRS rules
- In my experience, frequent denial of coverage to be later reversed
- In my experience, poor complain processing rules
- need PAPER checks to be sent if you need to reimburse them. PAPER! They don't accept credit cards. A credit card processing company that doesn't accept credit cards.
- support
- policies
- claim approval
- complaint processing
- clear escalation paths
- be respectful to your customers
Gamification of my wages
- Nothing I can see
- Inflexible administration
- New user at high risk
WEX Health - So helpful!
- Compliance
- Self-Service for Employees
- Ease of Administration
- The employee's options to upload receipts seem difficult for some.
- HSA investment options
- 1 Debit card for multiple accounts (HSA and commuter benefits accounts)
- Educational content
- Customer support
- Login issues
- HSA financial accounting features
WEX is a cut above the rest
- Great technology phone app for members.
- Great professional staff for the Flex benefits
- Very good interface for Cobra.
- Communication between Flex and Cobra team could use a little improvement
- Initial roll out of member cards could be delivered earlier.
WEX Health
- HSA account tracking for individuals
- FSA account tracking for individuals
- COBRA account tracking for individuals
- I would like to see where exactly the employees spent their HSA funds. I think this could help us determine that the employee is correctly using the funds at the correct locations.
- I would like to see where exactly the employees spent their FSA funds. I think this could help us determine that the employee is correctly using the funds at the correct locations.
- I would like notifications that there are new reports out on WEX's website for those who have used their HSA and FSA accounts.