TrustRadius Insights
Arts People is a ticketing and donor management software that has proven to meet the needs of small arts non-profits. Users have praised …
Overview
What is Arts People?
Since 2006 Arts People has provided software designed exclusively for performing arts, with ticketing, fundraising, marketing, reporting and database CRM tools built in, our affordable pricing options help to ensure that the arts continue to thrive. Serving over 900 arts…
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What is Arts People?
Since 2006 Arts People has provided software designed exclusively for performing arts, with ticketing, fundraising, marketing, reporting and database CRM tools built in, our affordable pricing options help to ensure that the arts continue to thrive. Serving over 900 arts organizations…
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- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Arts People?
Since 2006 Arts People has provided software designed exclusively for performing arts, with ticketing, fundraising, marketing, reporting and database CRM tools built in, our affordable pricing options help to ensure that the arts continue to thrive.
Serving over 900 arts organizations across the USA and Canada, from theaters and symphonies, to dance, opera and more, each organization inspires us. Our world-class support staff takes the one-on-one time get to know our clients and what makes their operation work, as well as the challenges and needs they are facing. We then design our product to support their plans and goals.
Arts People is a Neon One brand, since March 2020.
Arts People Features
- Supported: Online and Box Office ticketing
- Supported: Fundraising and Membership functionality
- Supported: Database / CRM tools
- Supported: Targeted Marketing capabilities
- Supported: Comprehensive Reporting tools
- Supported: Class registration and enrollment system
- Supported: World class customer service
Arts People Integrations
Arts People Competitors
- Vendini
- Eventbrite
- AudienceView Professional
- Patron Manager
- Choice Ticketing
- Win Tix
- Theatre Manager
Arts People Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | USA, Canada |
| Supported Languages | English |
Arts People Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 0% |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Arts People is a ticketing and donor management software that has proven to meet the needs of small arts non-profits. Users have praised its intuitive and user-friendly interface, making it easy to set up a ticket system in just a few days. The customer service provided by the Arts People tech team has been highly regarded, with friendly and helpful staff available for ongoing support. One of the key advantages of Arts People is its affordability, offering amazing functionality at lower costs compared to other ticketing companies. This makes it a suitable choice for small venues looking for a basic to moderate program for their ticketing needs.
Users appreciate the range of options and features provided by Arts People, such as tracking membership and sales, as well as offering options that other box office solutions cannot provide. However, some users have noted limitations in reporting, enrollment, invoicing, and separating categories. While the software has been described as comprehensive and sophisticated for real-time online ticket and subscription sales, there have been instances where responses from the customer service team did not fully address user queries. Nevertheless, Arts People has impressed users with its simplicity of implementation, quick response times, robust report system, and flexibility in purchasing tickets online. Overall, Ticket Turtle is highly recommended by users for its ease of use, valuable features like PayPal integration and Constant Contact integration for marketing purposes, as well as its fantastic support staff who are always ready to assist users in achieving success with the software.
Flexible and Collaborative Ticketing System: Reviewers found that the ticketing system provided great flexibility, allowing them to make collaborative decisions and efficiently provide good customer service to their patrons. Some users also appreciated the different levels of access which prevented unauthorized changes while checking in patrons.
Easy-to-Use and Navigable Interface: Many reviewers praised the software for its navigability and user-friendly interface. They mentioned that it was easy to add shows, customize fonts and colors, upload photos, and navigate through the box office portion of the software. This feature was particularly beneficial for senior staff members.
Comprehensive Reports and Excellent Customer Service: Several users highlighted the usefulness of patron and show income reports in tracking purposes. They also appreciated the ability to convert ticket purchases to gifts or refunds. The availability of various patron/campaign/donor categories allowed them to track different nuances of progress on admission and contribution fronts. Additionally, reviewers expressed high satisfaction with prompt, friendly, professional, and helpful customer service provided by Arts People support team.
Seat selection difficulties: Many users have experienced challenges when using mobile devices to select seats, particularly for seniors. This has resulted in the inconvenience of having to request refunds for erroneous seat selections.
Rude and unhelpful customer support: Some users have reported encountering rude and unhelpful customer support representatives who took months to address their concerns and provide assistance. This lack of helpfulness and delayed response time has caused frustration among users.
Inept invoicing practices: The software's invoicing practices have been criticized by users for being confusing and leading to misleading numbers in reports, causing frustration and potential financial discrepancies. Users have expressed difficulty in accurately tracking expenses due to these inept invoicing practices.
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