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What is BILL?

BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

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Recent Reviews

TrustRadius Insights has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised …
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Horrible Experience

3 out of 10
August 17, 2022
We subscribed to to complement our accounting system and use mainly the Accounts Payable and Receivable features. …
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6 out of 10
July 14, 2022
We needed a solution for our payables and fit the bill. The volume that we process (800+ per week) seems to cause problem with …
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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $45 per month
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Product Details

What is BILL?

BILL (NYSE: BILL) is a financial operations platform for small and midsize businesses (SMBs). For SMBs, BILL automates finance so businesses can thrive. The integrated platform helps businesses to more efficiently control their payables, receivables and spend and expense management. Businesses can use BILL’s proprietary member network of millions to pay or get paid faster. Headquartered in San Jose, California, BILL is a partner of U.S. financial institutions, accounting firms, and accounting software providers.

BILL Features

  • Supported: AP and AR Automation

BILL Screenshots

Screenshot of BILL’s central dashboard, which displays upcoming bills, invoices, and ingoing and outgoing payments.Screenshot of BILL automatically pulls in bills via email and automatically starts the process. It also checks for duplicate invoices by looking at the invoice numbers and payment amounts to flag questionable invoices.Screenshot of BILL's desktop and mobile applications so users' teams can review invoices and send payments on-the-go.Screenshot of BILL’s mobile app, which can be used to review invoices, add comments, and approve from anywhere.Screenshot of The overview screen, where the status of invoices can be reviewed to get a bird’s eye view of tasks.

BILL Competitors

BILL Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States

Frequently Asked Questions

BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.

BILL starts at $45.

Melio, AvidXchange, and Tipalti are common alternatives for BILL.

Reviewers rate Payment Audit Trail highest, with a score of 3.6.

The most common users of BILL are from Small Businesses (1-50 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know! has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised the software for its ability to serve as a central repository for all documents and information related to vendors, providing easy access to cash flow and remittance details. With its seamless integration with popular accounting systems like QuickBooks, NetSuite, and Xero, users can easily transfer data between platforms, eliminating the need for manual entry and saving time.

One of the key use cases of is its ability to automate the entire accounts payable process. Users have found that they can easily scan vouchers to the website, assign them to vendors, and code them to the appropriate chart of accounts. The software also offers automated approvals, a voucher image library, and the option to facilitate ACH payments or cut physical checks. By digitizing the entire AP process, organizations have successfully moved their entire Accounts Payable function to the cloud using, eliminating the need for a physical AP department.

In addition to accounts payable functionality, also supports accounts receivable functions. Users have found value in being able to create invoices, route them to clients for approval, and receive payments directly through the platform. This streamlined approach not only simplifies the invoicing process but also allows for more accurate cash forecasting when both AP and AR functions are managed on the same system.

Overall, has proven to be a versatile tool that addresses various financial challenges faced by organizations. From automating the invoice approval workflow and enabling a paperless process to providing transparency in check approvals and serving as a central hub for managing accounts payable, this software offers a range of practical solutions. Whether it's eliminating manual processes, improving cash flow management, or ensuring timely payments, has emerged as a go-to solution for organizations looking to optimize their financial operations.

Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.

Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.

Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.

Limited Report Customization: Some users have expressed dissatisfaction with the limited options for customizing reports in, stating that they are not robust enough.

Difficulties with Integration: Several users have mentioned difficulties when integrating with other systems, such as AP systems integrating to Fixed Assets or GL systems. They feel that the integration capabilities are limited and could be improved.

Slow Problem Resolution and Support Response Time: A number of users have reported that problem resolution and support response time from the software provider are not considered timely. They feel that their issues were not addressed promptly and found the support to be lacking at times.

Users have made several recommendations based on their experience with .com. The three most common recommendations are as follows:

  1. Improve handling of credit card transactions: Some users suggest enhancing the functionality of .com when it comes to dealing with credit card transactions. They believe that by making improvements in this area, the software can become even more versatile and useful for businesses.

  2. Switch to a different format suitable for cell phones: Several users have recommended switching to a different format that is more mobile-friendly and better suited for use on cell phones. This change would allow users to access and utilize .com's features more conveniently while on the go.

  3. Integrate with Quickbooks for better payment management: Many users recommend integrating .com with Quickbooks in order to enhance payment management capabilities. By doing so, businesses can streamline their financial processes and have a more efficient system for managing payments.

Overall, these recommendations highlight ways in which .com can further enhance its functionality and convenience for users.

Attribute Ratings


(1-25 of 64)
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Score 8 out of 10
Vetted Review
Verified User
We use for accounts payable. Some donors choose to make their donations through, too. The approval process works through The system enables us to implement an efficient workflow and segregation of duties for proper internal controls. It's also integrated with the accounting database.
  • The approval process is easy to set up.
  • Processing invoices from entering it into the system to payment is paperless.
  • The integration with the accounting database has worked well.
  • Tech support is only available by chat.
  • We didn't intend to use for cash receipts, so I didn't realize we had received some money until a donor inquired.
We have been able to go paperless for accounts payable and reduce man-hours for a reasonable cost.
Score 1 out of 10
Vetted Review
Verified User
We use this to process A/R only, both for treatment financed in-house and for billing consulting clients.
  • Invoicing is easy to use and intuitive
  • ACH Transfer Times are several weeks unlike the 5-7 days they advertise. From experience, they will put lengthy holds on your funds without explanation.
  • From experience, customer Service is unhelpful and misrepresent their policies
Our only experience is using them for ACH and credit card accounts receivable and I would NOT recommend them. From experience, they withhold funds without explanation for weeks past their advertised processing time of 5-7 days for ACH. In my opinion, customer service is unhelpful and does not offer explanations for why your funds are being held. Personally, we have lost hundreds of thousands of dollars working with them the past 6 weeks. For the previous 2 years they did not do this.
December 02, 2023 Review

Craig Saling | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We use QuickBooks Online for Accounting and for AR and AP; invoicing via Credit Card and ACH. In my experience, still has no way to change what appears on a customers credit card statement from your corporate name to your DBA (Doing Business As)? How basic can it get and they don't have any way to fix it in my experience. In my experience, I spent 90 minutes on chat support only to learn :"At the moment the DBA name cannot be made to display on customer merchant statements, emails or notifications. What they can do is submit feature request to the Development team and provide details regarding your workflow and why DBA is best to show for your Customers. In my experience, there is no way to mark a Church, Non Profit, Goverment Entity or another reseller as Tax Exempt. In my experience, the only way to make an invoice tax exempt is to change all the products to tax exempt. In my experience, by doing so this also updates the invoice in QBO so that my CPA and Bookkeeper report the wrong figures resulting in an Audit.
  • By forcing an end customer / client / payee to sign in to pay an invoice it reduces the potential for chargebacks. Clients also retain access to the invoice so we don't need to send another copy as often.
  • DBA not the Corp name should appear on merchant statements and almost all invoice templates etc that are scene by anyone.
  • In my experience, there is also no way to mark a customer as tax-exempt. The only work around is to make the product tax exempt resulting in inaccurate reporting to the goverment and ultimately an Audit in my experience. is great for paying bills and getting approvals from more than one party within an organization. However, I believe you will piss off all your vendors in doing so because makes money on floating your payments for 7-10 extra days in my opinoin. In my experienc, I would never use for accounts receivable since they do not have the ability to mark a client as tax exempt or for your DBA to appear on a merchant statement instead of your corporate name in my experience.
Braxton Nimmick | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Do not use if you rely on timely receipt of payment. It is a good option otherwise but they hold payments for ~1 week and their estimated delivery date is always incorrect. When reaching out to support the only option to ensure a timely deposit is to pay for their instant deposit feature. My assumption is they are holding payments longer and longer to push folks towards paying for their instant deposit feature. I use for two businesses and this is a consistent issue. Really frustrating.
  • Simple design
  • Payments are never/rarely on time
  • Workflow is not modern
Great for payment processing if timelines is not important
August 17, 2022

Horrible Experience

Score 3 out of 10
Vetted Review
Verified User
We subscribed to to complement our accounting system and use mainly the Accounts Payable and Receivable features. One of our clients is using to pay their vendors, and we were originally set up as a free vendor in the system. We have decided to trial the full suite of services to use to manage AR and AP transaction, hoping that the integration with QuickBooks would make it seamless. However it has unfortunately not been the case. Sync issues have messed up our historical client data in QuickBooks, our other clients have not preferred this interface for payment, and after all using our bank ACH system resulted in a much more streamlined and cost-effective process (bank transaction are easy to reconcile, and QuickBooks easily auto-matches those payments to invoices, or vendor expenses).
  • recurring charges
  • customer support
  • integrations
  • UX
  • transparency
Suited for companies who have a full-time person dedicated to dealing with this software, and looking to centralize payments in one place. Not suited for companies looking to simplify their AP, AR processes.
July 14, 2022

Score 6 out of 10
Vetted Review
Verified User
We needed a solution for our payables and fit the bill. The volume that we process (800+ per week) seems to cause problem with speed. We sync to Netsuite which causes problem with data being deleted or replaced causing major issues for us. In my experience, customer support lacks the knowledge to solve any minor issues. I would not recommend for complex task.
  • connecting with vendors
  • ACH payments
  • Paying invoices
  • approvals
  • Syncing with Netsuite
  • Applying customer credits
  • Support Team needs more training works well for small businesses that need to get a handle on payables and receivables. As for large volume, we have experienced loss of data when syncing to Netsuite and with the lack of support it causes major headaches.
Score 9 out of 10
Vetted Review
Verified User
We use to enter bills and pay vendors. We also use it to track vendor information, such as addresses, contact information and 1099 information. We are able to use to provide timely payments and also allow vendors to manage their own accounts if they ever have updates.
  • Customer Serivce
  • Ease of Use
  • Friendly Interface
  • Report customization
  • In depth analysis of payements
  • Ability to expedite checks
For an organization that does not have a robust accounts payable, is very user friendly in allowing a small team deliver an exceptional product by delivering payments to vendors in an accurate and timely manner. They allow for plenty of inputs so vendors can be customized in how they are paid.
Score 6 out of 10
Vetted Review
Verified User
I use daily. I process vendor invoices and set up new vendors to pay.
  • AI recognition of invoice details is helpful
  • customer support has improved greatly in the year I've used it. I get real humans that call to speak to me directly and know what they're doing to help when I have a question or issue
  • Makes invoice approvals easy within various departments
  • I would love to be able to make updates or changes to invoice description line items to multiple invoices at a time before having them saved and getting pushed to the next approver. I have several invoices where I need to update details of the invoice description that I would like to do as a batch instead of each time having to hit save and do this each time. For instance, I have invoices that I need to update the date range every 2 weeks for multiple invoices. If I could do this as a group this would be a huge time saver
  • Why do we have to manually sync to QBO? It would be cool if we didn't have to do this each time. is well suited for working remotely. There isn't really a scenario that I can think of where it's less appropriate. I think it is a great tool and would recommend it highly especially having worked with other software for payment processing.
June 03, 2022 is #1

Andrew Newman CPA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
As a CPA firm, we are users of ourselves and also offer it to clients. We use to track bills and bill payments and to have a one-stop portal to see all the invoices, payments and documents related to vendors. We recommend it to our clients for the same reason. With other organizations such as non-profits, offers the added convenience of allowing people, no matter where they are located, to pay a bill without having to come to the office. This is especially useful in small non-profits where officers sign checks and this is a huge inconvenience. Lastly, offers the benefit of allowing you to track who approved and who signed your check which offers the organization transparency and internal control which are otherwise hard to achieve.
  • Easy to enter bills, track bills and research bills that have already been paid.
  • When approving bills, it allows you to go through each bill, one by one and review the entry against the bill before approving it.
  • Keeps a copy of the canceled check with the bill so you can provide/have that information at your fingertips if the bill payment is disputed.
  • Sends a copy of the bill with the bill payment.
  • Tracks which bill payment checks have cleared.
  • It makes it easy to reissue a check if necessary.
  • Excellent sync on payables with QBO.
  • Excellent, though texting, support.
  • The new interface is not as easy to navigate as the old. A great feature of is its ability to upload multiple invoices and then parse them out to different vendors. In the old interface, this was simple. With the new one, the program assumes that all documents in an upload are for one vendor and if you are not careful you will spend a lot of time fixing an unfortunate "click".
  • The new interface does not seem to do a good job of OCR recognition of bills.
  • If you use the accounts receivable part of, all payments have to be processed through or you will land up with thousands of "open invoices" in that are paid in your tax software.
  • Problem resolution is not timely. is unparalleled in offering small businesses the flexibility, transparency, and security necessary to ensure that your bills are under control.
Score 1 out of 10
Vetted Review
Verified User
I was using for invoice collection. When the account first opened they were holding some of my larger ACH transfers from my clients until I could provide additional bank verification. I provided the information, the holds were released and I was promised this was a one time verification. A few weeks later when 4 client payments were to be deposited in the account, they were not. I checked on the account to make sure there was no hold and there were none displayed. I contacted their customer service and was told they were on hold even though it didn't say it anywhere. Over a week of having my client payments needed to pay my due payments for my business they said they wanted verification information again. Nothing was said to me about this when the payments came in, only until after they should have hit my bank account and I asked. Finally they said they would not release my payments unless I provided my confidential client contract which I would not do. I had to have them void the charges after over a week and go back to my customers to ask them to resubmit payment while I scramble to find a new ACH payment processor. I may lose my largest clients as a result of this. As I have been reading after researching this more, it seems they intentionally hold payments longer than they should collect additional interest revenue. [I believe] they are a terrible company to work with and I highly recommend avoiding them.
  • Integration with Quickbooks
  • Options for Recurring ACH
  • Terrible Customer Service
  • Likely shady business practices of holding customer money longer for profit
  • Terrible communication
If you have very small invoices and a very small number of them and you are no rush to get your payments in your bank account, they might be a good fit. For anyone else, you should avoid them.
Lynne Fedorick | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
As a Canadian, I can't use As a writer, I tried to receive payments from my employer through, and [I felt that] the entire process was convoluted and questionable. First, [in my experience] passwords were never accepted on the app, although I could log in without the app to see that my employer had paid my invoice through The money was sitting, (and still is) in a account. There is no way to withdraw it or transfer it to my bank account. But there is no one in support [for me] to answer questions. When I complained to my employer, reached out and asked for my phone number on three different occasions, apparently losing this personal information each time. Then they requested that I send them photos of my ID in order to transfer payment from their account to my bank. But once I sent the requested photos, [they] had to be approved by their underwriters with no timeline of when this would happen. Once the ID photos were sent, went very, very quiet and would not answer any queries at all. seems very sketchy to me, and [in my opinion] not a good way to send or receive payments at all.
  • They are questionable [in my opinion]
  • They hold my money [in my experience]
  • They have limited customer support [from what I've seen]
  • Not for Canadians at all [I believe]
  • Functionality
  • Customer service
I wouldn't ever recommend [In my experience] there are just too many issues for people trying to get paid. If you are in Canada, there are several other options you can choose that work well and efficiently. Paypal, Quickbooks, or e-transfer are much better solutions. [In my opinion,] seems really sketchy and I am surprised that they are allowed to operate as they do.
Score 1 out of 10
Vetted Review
Verified User
I used to attempt to receive a payment from a client.
  • No aspect of worked well in my experience.
  • The two-factor authentication system [seemed to be] faulty, so I was immediately locked out of my account. The verification codes did not send to my phone, despite numerous attempts at troubleshooting. I use 2FA daily and have never encountered trouble before. It seems has a unique problem.
  • [In my experience,] customer service was slow to respond, and unhelpful when they did. [Their] advice ignored my explanation of what I had already tried and put the onus on me to resolve an issue that originated on their side.
  • They declined to offer [what I felt was] a common-sense resolution, instead asking for my passport and bank statements. I cancelled the payment and asked my client to pay through another channel.
[...] My problems [are] related to accessing my account in the first place, and since, a week after my email to customer service, they still could not offer a resolution, I would not recommend under any circumstances. I would need to be reassured that they have comprehensively upgraded their 2FA process and employed a larger customer service team before considering using to receive payments again.
Score 10 out of 10
Vetted Review
Verified User
Incentivized is the driving force in our accounting process. We process all of our invoices in, code them accordingly, and finally assign them to the appropriate approvers. We don't cut any checks in house, so this is very convenient in eliminating that process. We also use as a placeholder to document international wires we may have sent. By recording manual payments and treating it like a cash receipt.
  • The fact that automatically processes most information on the invoice is really helpful - leads to quicker processing
  • The "to do list" feature ensures you see the tasks that need to be completed ASAP
  • The reports section is very helpful in year end prepping for audits
  • Reassigning invoice approvers in bulk - currently there is no process for that. It has to be done manually one by one.
  • Sync errors should give more detail on what's causing the issue
  • The ability to send checks to international vendors was removed - it'd be great to get that back
For general payment process software, is the easiest and most convenient.
Deanna Williamson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use for all of our payables. We are a small team of 13, so the only daily users are myself and the controller. The CEO is a user so he can approve certain expenses. Before the controller was hired, our accounting firm associate from 9Guage was a user on our account.
  • E-payments: easy to use, the vendor submits their direct deposit info directly.
  • QuickBooks Online: works really well with QuickBooks.
  • Approvals: easy way to get expenses approved for payment.
  • Expediting payments: I would like the option to send a payment for receipt within 24 hours.
We only use the application for payables so I can't really comment on the receivable feature, but meets our AP needs and it is reliable and easy to use. The connection to QuickBooks is a nice feature that syncs in realtime.
Score 1 out of 10
Vetted Review
Verified User
As an independent contractor, I am paid through I create an account there, and they send my pay there, where I can then transfer it to my bank accounts.

At least that is how it is supposed to work, if you do everything correctly. If not...
  • Unauthorized users do not have access to your bank account, even if you just forget to authorize them
  • In my experience, it is impossible to change email address on account
  • In my experience, it is impossible to delete bank account (set as inactive is labeled as delete)
  • In my experience, it is nearly impossible to delete account
  • Help desk chat could not understand my problem
  • In my experience, it is impossible to edit account without a customer relationship is good for companies to pay people, but I believe absolutely awful for those who expect to get paid.
Sura Hart | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We used to pay vendors, independent contractors and to reimburse employees for expenses.
  • Easy to use
  • Affordable
  • Flexible
  • Payees need to create an account
  • Unclear instructions on how to accept payment
  • Limited on integrations
It's great for a growing company with different payees. It's very flexible for paying different types of people, vendors, etc. Back-end is easy to understand. Integrates with a number of CRMs. It's less appropriate for paying individuals (rather than companies) as it can be difficult for them to understand that they need to create an account.
Anna Morgan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are using [] in our AR department. We are still new to using it so we are testing only a few customers right now. With covid and the many delays facing the post office, has solved the problem of slow or missing mail. Before, if an invoice was late being paid we would have to call and email the customer or resend the invoice. Often we would not reach a real person and the invoice would remain unpaid. With, all of the invoices are in the system so there's no excuse for missing payments.
  • The bills always go to the right person. No more slow or missing mail or not knowing who to contact for a payment update.
  • The ease of creating invoices. You can create an invoice, attach needed documentation, and add notes to your customers
  • User friendly website. We are still new to using but the website is very easy to figure out and navigate
  • ACH payments built in. No more missing checks in the mail!
  • We are still new to using the software so there is always a learning curve has been very easy to use and set up for our customers. The built-in ACH payments are a game-changer.
Score 5 out of 10
Vetted Review
Verified User
Incentivized was used in a multi-entity environment (real estate nonprofit with subsidiaries) and across the whole organization. The problems we were looking to solve were AP automation (less data input), centralized AP inbox, and help us towards our goal of being paperless.
  • AP automation
  • Centralized AP inbox
  • Paperless
  • Approval workflow
  • Bill payment
  • Inbox management - I spent much more time managing AP bills (compared to finance email address) because pulled picture files, email signatures, even duplicate invoices.
  • If you have multiple entities, there should an option to transfer an invoice to another inbox. I had vendors that would send to the wrong email address regularly or just cc all our inboxes, thus substantially slowing my team down and adding work.
It depends, certainly has a strong reputation and I agree it can be a great solution in the right scenario but I think the implementation and initial setup are critical and need to be well thought out based on the setup of the organization you are a part of.
May 01, 2021 works!

Score 10 out of 10
Vetted Review
Verified User
Incentivized is being used across all clients. It assists us with all accounts payable functions for all clients
  • Accounts payable
  • Accounts receivable
  • Connecting vendors
  • Adding W-9s as part of the vendor onboarding process
  • Pay faster feature should be available when paying bills through the app is well suited for an organization that has a high volume of accounts payable activity. It is not suited for anyone who only pays less than 5 bills a month as the cost of using it is expensive. But it is very cost effective for clients with a high volume of AP or AR activity
Score 1 out of 10
Vetted Review
Verified User
Incentivized being used by Non-for-profit clients as an organization-wide system a far as integrating into Sage Intacct to help with the streamlining of the Accounts Payable module. It does not do well with integration or customization, such as user-defined dimensions, of any kind. It even has problems with core designs such as location.
  • They create the bill if it is simple
  • They have simple functionality of checking
  • You can see which bills have not been sync
  • Providing more customization to match other systems
  • Their support knowing more about the product and not trying to change fixed asset to a cash account
  • Their support actually being easy to work with and get in touch with to resolve solutions
If you do not have any special projects, fixed assets, or complexity in your system or your processes then would be appropriate for you. If you do have any other third parties, consultants, and custom fields needed within your accounts payable bill. Then I would not recommend because even though they do have some of the APIs to get this accomplished, their customer service does not want to put forth the work to help the client. They do not work with the client's software consultants either which makes the resolution time longer. For example, I have a client that has been waiting for a resolution from for 5 months and does not operate with anyone but the client so this is hard because the client does not have the knowledge of integrations (they shouldn't need that knowledge to be assisted that is why they hired a support team)
Score 8 out of 10
Vetted Review
Verified User
Incentivized is used by our billing department to submit invoices to our customers for payment. The site allows our customers to be able to easily access the invoice and pay it. It addresses the problem of having to send invoices to our customers through other more complicated means.
  • Site is user friendly
  • Site is easy to upload invoices to
  • has all the options to make communication to customers easy and clear
  • More options for managing customers
  • Simpler way to add customers to our account
  • More admin options
I would recommend to a colleague because of how easy and user friendly the site is. It is a great site to use to upload customer invoices for viewing and payment.
Score 1 out of 10
Vetted Review
Verified User
We use to pay all of our vendors. On a monthly basis we are sending around 600 payments totaling roughly $2M. This product is being used by the accounting team to process all payables and by all team members who approve invoices.
  • domestic ACH only
  • Extremely slow payment processing times. Sometimes more than a week for international vendors and they won't provide a reason for this.
  • Terribly generic customer service. Canned responses and their strategy is to send you links to generic articles [that feel] haphazardly written.
  • Very manual invite process. You cannot send a bulk invite, it must be done one-by-one which is very time consuming if you have to add more than 10 people in a month.
  • Cannot assign more than one approver at a time. This is unacceptable when you've imported 600 invoices and need to assign [and] approve one-by-one.
  • Can only make 84 payments at a time per batch.
  • International vendors cannot log in to see their activity. Our international vendors are blind to anything having to do with their monthly invoices and payments.
I would only recommend for a very small company that pays and receives funds only within the United States. [I think] this software is a nightmare for anything international. It is also not nearly robust enough to handle more than a handful of new vendors monthly. Everything about this system is manual and will not be able to scale with your company. We will be changing our software next month because of all the bottlenecks this has created for our company.
March 19, 2021 Review

Score 1 out of 10
Vetted Review
Verified User
I do not recommend this company. I have a vendor that uses You are supposed to be able to sign up for free to have your money deposited directly into your bank account for free. I could not get it to work. I contacted their support but they want $49.00 per month for me to get my answer. BUYER BEWARE.
  • Nothing on my part.
  • Support needs to be free and answer your questions for free.
Support want to charge you to answer your question. They don't do what they say when they say you can have direct deposit for free. I would not recommend them to anyone.
September 11, 2020

Huge Time and Money Saver!!

JaCoby Marston, CPA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized is being used to replace the need for an AP Department. I have been using the product for a few years now and it is such a time saver. It is used by the Accounting/ Finance Department at my company. I love how when you input a bill on, it can be paid directly by It does all of the heavy lifting of cutting and mailing the check to the correct vendor. Because of, we have no need to have someone be in charge of paying the bills and cutting the checks. does it all. is the best substitution to an AP person.
  • Eliminates the need for an accounts person.
  • The ability to have multiple signers on the checks. Multiple people can be required to approve the check before it can be paid.
  • Access anywhere. They even have a good app to use.
  • A better understanding of the pricing model would be nice.
  • I wish it integrated better with QuickBooks. tries to integrate but it struggles to do a good job. is perfect for the small business that has a small staff and those staff wear many different hats. eliminates the need to have someone in charge of cutting checks and paying the bills. is super easy to use and the pricing is very inexpensive. As my company has grown, I am glad that we use I have saved many hours because of how easy it is to use. My vendors have no problems with using I also love that has the check and balance feature where it is required for the bill to be approved by a manager before the check can be paid. This is a nice level of security.
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